Spotify Refusing To Recognize Premium Account

[Dissatisfied2]

It has been 24 hours since I contacted Spotify about (surprise!) another problem they created.  For some unknown reason (and despite Spotify consistently taking my money every month - including this one), my account how is on "shuffle play" (how cute) like a free account.  I double-checked my account status and I am paying monthy through a Visa credit card (same as the last 18 months). Spotify's customer no-service landing page has the following notice:

You may not need to contact us!

Our systems are currently experiencing issues. We apologize for the inconvenience and are working to fix them as soon as possible. Please wait up to 24 hours before submitting a support request.

This, of course, has been there for 48 hours.  This lack of competence really gets old, but I guess we get used to it from these idiots at Spotify.  Anyone have any ideas?  Thanks in advance.

[Peter__]

@Dissatisfied2 - Did you get to the bottom of this?