Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51416 Views
  • 66 replies
  • 25 likes
  • 51416 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881888 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881888 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27371 Views
  • 4 replies
  • 0 likes
  • 27371 Views
  • 4 replies
  • 0 likes

cannot upgrade to premium

I go to the page where you select what type of card you will use to pay and it says 30 days free and all that. Click confirm purchase. Then it loads but the same page pops up and says sorry wrong password. I didn't even put a password in. Please help

  • Casual Listener
  • I go to the page where you select what type of card you will use to pay and it says 30 days free and all that. Click confirm purchase. Then it loads but the same page pops up and says sorry wrong pas...
  • Daniel
  • Community Legend
  • 448 Views
  • 3 replies
  • 0 likes
  • 448 Views
  • 3 replies
  • 0 likes

Syncing

So first of: I can listen to music offline this feature works fine, which is awesome!That however, is the place where the positive side ends. When I download playlist I normally download them to my SD, problem is though that when I want to Sync Local...

  • Newbie
  • So first of: I can listen to music offline this feature works fine, which is awesome! That however, is the place where the positive side ends. When I download playlist I normally download ...
  • Daniel
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Saving to SD Card AND phone

Hi, I hope this is in the right place.I've just bought a 16gb SD card for my Galaxy s5 and after downloading a bunch of songs onto the sd card I still have some tracks I want to download but there is no space left on my card. My phone has 9 or 10gb o...

  • Casual Listener
  • Hi, I hope this is in the right place. I've just bought a 16gb SD card for my Galaxy s5 and after downloading a bunch of songs onto the sd card I still have some tracks I want to download but ther...
  • Daniel
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Solved!! Problems with android 4.4 on samsung galaxy s2

Hi, I have a samsung galaxy s2 with android 4.4.4 (cyanogenmod 11) and the latest version of spotify (1.1.2.453). After putting my music in offline mode, spotify does not work. It stays with the screen in black. With old versions of cyanogenmod Andro...

  • Casual Listener
  • Hi,   I have a samsung galaxy s2 with android 4.4.4 (cyanogenmod 11) and the latest version of spotify (1.1.2.453). After putting my music in offline mode, spotify does not work. It stays wi...
  • Daniel
  • Community Legend
  • 4953 Views
  • 10 replies
  • 0 likes
  • 4953 Views
  • 10 replies
  • 0 likes

Solved!! 1 playlist wont sync on my mobile

Hello yesterday my problem appeared. I cannot sync 1 playlist to my device. I created a new one and its syncing. My mobile even cannot see this playlist. I tried reinstalling and cleaning cache data.

  • Casual Listener
  • Hello yesterday my problem appeared. I cannot sync 1 playlist to my device. I created a new one and its syncing. My mobile even cannot see this playlist. I tried reinstalling and cleaning cache ...
  • pejblo
  • Casual Listener
  • 708 Views
  • 3 replies
  • 0 likes
  • 708 Views
  • 3 replies
  • 0 likes

Release Notes - Spotify for Android (1.3.0)

What's new in this version New: Our menus are more gorgeous than ever. New: Spotify now speaks Finnish. Fixes: Some Android L compatibility improvements. Fictitious: This app was a hand model in the eighties. Important to note This version only appli...

ReleaseNotesAnd.jpg
  • Spotify Legend
  •   What's new in this version   New: Our menus are more gorgeous than ever. New: Spotify now speaks Finnish. Fixes: Some Android L compatibility improvements. Fictitious: This ...
  • Goodman
  • Spotify Legend
  • 2613 Views
  • 13 replies
  • 1 likes
  • 2613 Views
  • 13 replies
  • 1 likes

Major Differences Between Desktop and Android Playlists

Hello, I was going to use the contact form like I did last time but since there's a message about technical issues I figured I'd just post for the moment in the event it's a part of the problem. A few months ago I went through an ordeal with switchin...

  • Casual Listener
  • Hello,   I was going to use the contact form like I did last time but since there's a message about technical issues I figured I'd just post for the moment in the event it's a part of the pr...
  • 426 Views
  • 0 replies
  • 0 likes
  • 426 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Radio missing in Android App

The Radio icon is missing in my Spotify app on both my Android phones? It was previously there. I'm currently running version 1.2.0.534 on both phones. One is a Galaxy Note 3 the other is a Moto G (3G edition). Both phones have all the latest Android...

  • Casual Listener
  • The Radio icon is missing in my Spotify app on both my Android phones?  It was previously there.  I'm currently running version 1.2.0.534 on both phones.  One is a Galaxy Note 3 the ot...
  • user-removed
  • Not applicable
  • 2662 Views
  • 6 replies
  • 0 likes
  • 2662 Views
  • 6 replies
  • 0 likes

Solved!! Spotify playing downloaded songs, but no sound. Works fine with streamed songs.

Hi there! I've been encountering this issue for the past few days ever since formatting my phone (HTC One M8), downloaded my playlists over to my phone, resynced everything and tried to play a few of my downloaded/local songs. However, no sound was h...

  • Casual Listener
  • Hi there! I've been encountering this issue for the past few days ever since formatting my phone (HTC One M8), downloaded my playlists over to my phone, resynced everything and tried to play a few ...
  • Daniel
  • Community Legend
  • 2629 Views
  • 7 replies
  • 0 likes
  • 2629 Views
  • 7 replies
  • 0 likes

Slow Spotify - Galaxy S4 CyanogenMod

Hi, Over the weekend I performed a updated to my galaxy s4 courtesy of samsung. Unfortunately this meant my phone randomly restarted so I've had to put a custom rom on it which is actually running really well a lot better than having Samsung's offici...

  • Newbie
  • Hi,   Over the weekend I performed a updated to my galaxy s4 courtesy of samsung. Unfortunately this meant my phone randomly restarted so I've had to put a custom rom on it which is actually...
  • Daniel
  • Community Legend
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes

Solved!! Song details

When you're logged in on your Android, is there a way to show how long the song is and how far into the song you are? I can see it on my computer, but not on my phone and I really need to be able to judge when the song is going to end because I'm dev...

  • Casual Listener
  • When you're logged in on your Android, is there a way to show how long the song is and how far into the song you are? I can see it on my computer, but not on my phone and I really need to be able to ...
  • yogakulalawton
  • Casual Listener
  • 1024 Views
  • 4 replies
  • 0 likes
  • 1024 Views
  • 4 replies
  • 0 likes

[Bug][Android][Bluetooth]

Hello, I find a bug and would like to share it with Spoify. Requirments: 1) Android Phone 2) Bluetooth media player Steps to reproduce: 1) Connect android phone to Bluethooth media (in my case it is my car - Tayota Prius)2) Start playing music from S...

  • Casual Listener
  • Hello, I find a bug and would like to share it with Spoify.   Requirments: 1) Android Phone 2) Bluetooth media player   Steps to reproduce: 1) Connect android phone to Bluetho...
  • Briksins
  • Casual Listener
  • 1005 Views
  • 6 replies
  • 0 likes
  • 1005 Views
  • 6 replies
  • 0 likes

Microphone activated while listening to music on Spotify

Hello everyone, I'm listening to my music with my brand new Beats Mixr headset and so far, so good. But recently, I came across a little problem (maybe bigger than little after all) that is bugging me : I hear everything that is going on through my m...

  • Newbie
  • Hello everyone,   I'm listening to my music with my brand new Beats Mixr headset and so far, so good. But recently, I came across a little problem (maybe bigger than little after all) that i...
  • Daniel
  • Community Legend
  • 5314 Views
  • 1 replies
  • 0 likes
  • 5314 Views
  • 1 replies
  • 0 likes

Release Notes - Spotify for Android (1.0.0.70) Sony Experia / Android 4.4.4

I've just downloaded Spotify on my new phone Sony Experia / Android 4.4.4. But it won't start. I get the message ~"Spotify is unfortunately stopped" with an option to send an error report, which I have done. I'm signed up for Premium. Any clues? //Af...

  • Newbie
  • I've just downloaded Spotify on my new phone Sony Experia / Android 4.4.4.  But it won't start. I get the message ~"Spotify is unfortunately stopped" with an option to send an error report,...
  • user-removed
  • Not applicable
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Solved!! I can not delete my subscription to a list

Hola, desde hace mucho tiempo estoy intentando dejar de seguir la lista http://open.spotify.com/user/josemanuelp10/top/tracks pero es imposible!! siempre vuelve a aparecer, una y otra vez. Esto me sucede tanto en la versión PC como en Android e Ipad....

  • Casual Listener
  • Hola, desde hace mucho tiempo estoy intentando dejar de seguir la lista  http://open.spotify.com/user/josemanuelp10/top/tracks pero es imposible!! siempre vuelve a aparecer, una y otra vez. Es...
  • luismluque
  • Casual Listener
  • 332 Views
  • 2 replies
  • 0 likes
  • 332 Views
  • 2 replies
  • 0 likes

Playlist won't update to cell

So, I just deleted every track on my starred playlist. I then proceded to add some 500 songs to the same playlist (some new, some old). The starred playlist on my cell won't update to match the new playlist on my computer - it shows the same songs as...

  • Visitor
  • So, I just deleted every track on my starred playlist. I then proceded to add some 500 songs to the same playlist (some new, some old). The starred playlist on my cell won't update to match the new p...
  • Daniel
  • Community Legend
  • 1050 Views
  • 3 replies
  • 0 likes
  • 1050 Views
  • 3 replies
  • 0 likes

Can't log into Spotify via facebook - No keyboard appearing

I've been trying to log into Spotify on my xperia SP through facebook but I'm unable to because when I try to enter my email and password, no keyboard is appearing. I've tried reinstalling the app and using a different keyboard (even though it's work...

  • Casual Listener
  • I've been trying to log into Spotify on my xperia SP through facebook but I'm unable to because when I try to enter my email and password, no keyboard is appearing. I've tried reinstalling the app an...
  • Daniel
  • Community Legend
  • 859 Views
  • 2 replies
  • 0 likes
  • 859 Views
  • 2 replies
  • 0 likes

Kindle Fire Skipping Tracks

To whom it may concern, I use spotify frequently on my kindle (and it's freaking awesome), but there's just one nuisance. When I shuffle play spotify works perfectly fine, but when I tap on a specific song, it skips to the next song after that (next ...

  • Gig Goer
  • To whom it may concern, I use spotify frequently on my kindle (and it's freaking awesome), but there's just one nuisance. When I shuffle play spotify works perfectly fine, but when I tap on a speci...
  • ProMusicophile
  • Gig Goer
  • 484 Views
  • 3 replies
  • 0 likes
  • 484 Views
  • 3 replies
  • 0 likes

search bar - oops, something went wrong! try again...

He guys!, I am using the android app on my HTC One M8. I can't search for any music, it just says something went wrong and to try again. Clicking try again does nothing. All my saved music seems to be working fine. Anyone got any ideas?

  • Casual Listener
  • He guys!, I am using the android app on my HTC One M8. I can't search for any music, it just says something went wrong and to try again. Clicking try again does nothing. All my saved music seems to b...
  • Peter__
  • Community Legend
  • 3968 Views
  • 1 replies
  • 0 likes
  • 3968 Views
  • 1 replies
  • 0 likes

Equaliser apps not working

For some reason, neither android music fx or equalizer app are working.Using a Samsung s4. Tried adapt sound setting with music unchecked, reinstalling equalizer, to no avail.When you set it to android equaliser, you can play with the equaliser slide...

  • Casual Listener
  • For some reason, neither android music fx or equalizer app are working. Using a Samsung s4. Tried adapt sound setting with music unchecked, reinstalling equalizer, to no avail. When you set it to a...
  • Peter__
  • Community Legend
  • 679 Views
  • 1 replies
  • 0 likes
  • 679 Views
  • 1 replies
  • 0 likes