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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42858 Views
  • 66 replies
  • 25 likes
  • 42858 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878212 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878212 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26427 Views
  • 4 replies
  • 0 likes
  • 26427 Views
  • 4 replies
  • 0 likes

Unable to remove old android version

I always get asked to remove the old version of Spotify when I open my current vesion and I always do, then carry on using Spotify, then most of the time when I open Spotify I get asked again and all the time and can't stop the Android app from askin...

  • Casual Listener
  • I always get asked to remove the old version of Spotify when I open my current vesion and I always do, then carry on using Spotify, then most of the time when I open Spotify I get asked again and all...
  • ski123
  • Newbie
  • 738 Views
  • 2 replies
  • 0 likes
  • 738 Views
  • 2 replies
  • 0 likes

Booting to white screen and will not open APP

I used spotify for almost 2 months on my android phone with no issues. recently however when I have gone to open the app it boots to a white screen and does not open. eventually after sitting on the white screen so long it will force close the app wi...

  • Casual Listener
  • I used spotify for almost 2 months on my android phone with no issues. recently however when I have gone to open the app it boots to a white screen and does not open. eventually after sitting on the ...
  • JvdB01
  • Gig Goer
  • 6686 Views
  • 11 replies
  • 0 likes
  • 6686 Views
  • 11 replies
  • 0 likes

Offline music and Last FM scrobbling

Hi, I am a new user of the Android version of Spotify and I am wondering if the Last.fm scrobbling is working when I listen to my music offline. I know it will not reflect it immediately due to the "offline" fact but will my scrobbles be pushed once ...

  • Roadie
  • Hi,   I am a new user of the Android version of Spotify and I am wondering if the Last.fm scrobbling is working when I listen to my music offline. I know it will not reflect it immediat...
  • user-removed
  • Not applicable
  • 1116 Views
  • 1 replies
  • 0 likes
  • 1116 Views
  • 1 replies
  • 0 likes

Won't download all songs on SGS II

I got a galaxy s II with a 64gb sd card. I have the app installed on my sd card. I have roughly 7gb free but it won't download all my songs in my playlist. I have over 900 songs in it and it has got to around 77% but won't download anymore. Why is th...

  • Regular
  • I got a galaxy s II with a 64gb sd card. I have the app installed on my sd card. I have roughly 7gb free but it won't download all my songs in my playlist. I have over 900 songs in it and it has got ...
  • ahvenan
  • Music Fan
  • 1501 Views
  • 17 replies
  • 0 likes
  • 1501 Views
  • 17 replies
  • 0 likes

Solved!! I saved 1500 songs but I don't want them all on my smartphone!

Hi! First of all I am so happy since I have spotify premium. I've never listened to all this different music before. It's amazing!!! So many things to discover. Neverending. Having said that... I use to save a lot of artists and entire albums to list...

  • Visitor
  • Hi!   First of all I am so happy since I have spotify premium. I've never listened to all this different music before. It's amazing!!! So many things to discover. Neverending. Having said th...
  • dinomight
  • Spotify Star
  • 3191 Views
  • 5 replies
  • 0 likes
  • 3191 Views
  • 5 replies
  • 0 likes

Solved!! Delete old offline playlists

When I delete a playlist that was marked to sync offline, Spotify doesn't seem to delete the music files in my phone's memory. I noticed this by deleting a playlist containing 500+ songs. It didn't free up any memory. Is there a way to delete these f...

  • Music Fan
  • When I delete a playlist that was marked to sync offline, Spotify doesn't seem to delete the music files in my phone's memory.   I noticed this by deleting a playlist containing 500+ songs. ...
  • elspotifyo
  • Regular
  • 1711 Views
  • 3 replies
  • 1 likes
  • 1711 Views
  • 3 replies
  • 1 likes

issue with local files

hi, i just added two local files from my pc to spotify and added them to a playlist. after that i synced my phone (htc one m8). on my pc the files work perfectly fine with spotify but on my phone the app keeps crashing or sometimes even going haywire...

  • Newbie
  • hi,   i just added two local files from my pc to spotify and added them to a playlist. after that i synced my phone (htc one m8). on my pc the files work perfectly fine with spotify but on...
  • dinomight
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

i use to love it now i dont

y does my spotify keep siping like a cd

  • Newbie
  • y does my spotify keep siping like a cd
  • dinomight
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Spotify crashing after being closed and then re-opened

Hi! Recently I have had some issues with Spotify on my Android. After I exit the app and/or swipe it "away" from my recently used apps and later try to open it again it keeps crashing! Several messages appear with a text saying something like "Spotif...

  • Casual Listener
  • Hi!    Recently I have had some issues with Spotify on my Android. After I exit the app and/or swipe it "away" from my recently used apps and later try to open it again it keeps crashin...
  • argyre
  • Casual Listener
  • 570 Views
  • 2 replies
  • 1 likes
  • 570 Views
  • 2 replies
  • 1 likes

Suggested songs play on long playlists

Hi, I often get suggested songs playing while I listen to playlists that are long enough that they shouldn't have suggested songs (30 tracks, even 90+ tracks). Why is this? It is very irritating.

  • Casual Listener
  • Hi, I often get suggested songs playing while I listen to playlists that are long enough that they shouldn't have suggested songs (30 tracks, even 90+ tracks).  Why is this?  It is very irr...
  • Joe
  • Community Legend
  • 560 Views
  • 3 replies
  • 0 likes
  • 560 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Connect - stream to Mac mini from Android phone

Hi Any tips on how to use Spotify Connect on my android phone to play Spotify tunes on my Mac mini (which is plugged into an amp and used as stereo)? In the past I've used third party apps to remote control Spotify on the Mac. But now that that the S...

  • Regular
  • Hi   Any tips on how to use Spotify Connect on my android phone to play Spotify tunes on my Mac mini (which is plugged into an amp and used as stereo)?   In the past I've used third...
  • Joe
  • Community Legend
  • 3262 Views
  • 4 replies
  • 2 likes
  • 3262 Views
  • 4 replies
  • 2 likes

Sonos not recognizing my Spotify Premium Acct

I recently re-up graded to premium so I can use Spotify on my Sonos system but Sonos keeps telling me I have to upgrade. Ready to delete and write off this service out of sheer frustration. And, why didn't Spotify premium allow the full Playlist acce...

  • Newbie
  • I recently re-up graded to premium so I can use Spotify on my Sonos system but Sonos keeps telling me I have to upgrade. Ready to delete and write off this service out of sheer frustration. And, wh...
  • Joe
  • Community Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Suggested songs completely irrelevant?

I have been suggested Lady Gaga five times today, some Chris Brown, basically every awful pop icon I can think of, in the middle of albums... albums artists such as the London Philharmonic Orchestra, Hans Zimmer and Darren Korb. This is past inconven...

  • Casual Listener
  • I have been suggested Lady Gaga five times today, some Chris Brown, basically every awful pop icon I can think of, in the middle of albums... albums artists such as the London Philharmonic Orchestra,...
  • dinomight
  • Spotify Star
  • 728 Views
  • 3 replies
  • 3 likes
  • 728 Views
  • 3 replies
  • 3 likes

my spotify downloads same songs on android daily

I use it every few days but for some reason my spotify downloads my songs every day!! Same ones over and over so it's using all my data and doesn't make sense I'm getting ready to cancel as saw older posts saying same thing and people were told it wa...

  • Regular
  • I use it every few days but for some reason my spotify downloads my songs every day!! Same ones over and over so it's using all my data and doesn't make sense I'm getting ready to cancel as saw older...
  • Peter__
  • Community Legend
  • 421 Views
  • 1 replies
  • 0 likes
  • downloads same music daily at huge data cost
  • 421 Views
  • 1 replies
  • 0 likes

how to move spotify to micro sd on tablet?

I want to move the Spotify app to my micro sd card in my Samsung tablet. Special app2sd apps won't work because they can't move the app. Any solutions anyone? Thanks!

  • Newbie
  • I want to move the Spotify app to my micro sd card in my Samsung tablet. Special app2sd apps won't work because they can't move the app. Any solutions anyone? Thanks!
  • Peter__
  • Community Legend
  • 696 Views
  • 1 replies
  • 0 likes
  • 696 Views
  • 1 replies
  • 0 likes

need older version for my old galaxy tablet GT-P1000 android 2.2

Yesterday (and previous days) my old app worked. Today I deleted the installed version of Spotify app because the display was white as I wanted to listen today (app didn't run any more, don't know why). I just following the "Help instructions" on the...

  • Newbie
  • Yesterday (and previous days) my old app worked. Today I deleted the installed version of Spotify app because the display was white as I wanted to listen today (app didn't run any more, don't kn...
  • Rodrigo
  • Community Legend
  • 1724 Views
  • 2 replies
  • 0 likes
  • 1724 Views
  • 2 replies
  • 0 likes

Requesting and looking for older version APK for older Androids:

Hello all! I have a portable music player running Android 2.3. Certain circumstances have made it so that I can not use Google Play so I have to rely on APK files to intall Spotify onto my player. I was able to find an older post from several years a...

  • Casual Listener
  • Hello all! I have a portable music player running Android 2.3. Certain circumstances have made it so that I can not use Google Play so I have to rely on APK files to intall Spotify onto my player. I ...
  • Soundsgoodtome
  • Casual Listener
  • 1389 Views
  • 2 replies
  • 0 likes
  • 1389 Views
  • 2 replies
  • 0 likes

Won't Work!!!!

Hi all: My Spotify account was unavailable as I lost my wallet and had to reorder a new bank card and the account was linked to my former card. I updated my payment details yesterday and it would appear that Spotify have taken the money from my accou...

  • Casual Listener
  • Hi all:   My Spotify account was unavailable as I lost my wallet and had to reorder a new bank card and the account was linked to my former card.    I updated my payment detail...
  • Peter__
  • Community Legend
  • 349 Views
  • 3 replies
  • 0 likes
  • 349 Views
  • 3 replies
  • 0 likes

Add song to "Your Music" with headphone button click

As the title says - is it possible? I really enjoy that I can use the radio function and just click twice on the headphone button to skip a song forward - but it would be awesome if you could click say 3 times and add the song to your music.. As it i...

  • Casual Listener
  • As the title says - is it possible? I really enjoy that I can use the radio function and just click twice on the headphone button to skip a song forward - but it would be awesome if you could click...
  • Peter__
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

playlists not showing up on galaxy 5s

I don't even know what to do. I've tried everything.just got the phone today. It shows up on my pic but when I sync it non of the playlists show up. Awful.

  • Casual Listener
  • I don't even know what to do. I've tried everything.just got the phone today. It shows up on my pic but when I sync it non of the playlists show up. Awful.
  • jram0421
  • Music Fan
  • 366 Views
  • 2 replies
  • 0 likes
  • 366 Views
  • 2 replies
  • 0 likes