Spotify crash when I click the three white dots

[warracer]

Plan

Premium

Country

Canada

Device

umidigi a5 pro

Operating System

Android 9

My Question or Issue

Well, since about 2months now I can't click the 3 whites dots button without the app restarting or crashing. It doesn't matter on which menu or songs I listen, as soon as I click the 3 white dots it freezes than crash. 

I tried reinstalling, clearing cache , even factory reset of my device and nothing. 

Im running version 8.5.23.686 

Thanks

[Peter]

Hey @warracer,

Thanks for reaching out to us about this.

This is an issue which we're aware of and currently looking into.

Make sure to head over to this ongoing issue thread and leave the requested info. We'll keep you posted there and let you know as soon as we have any updates.

Thanks! Stay awesome 🙂

[10fy-7_w9gosh]

Hi. there wa any solution for this? i've the same problem with mine A5 umidigi

[warracer]

Just letting you know that as version 8.5.58.954 this issue is still present. 

Honestly is ruining Spotify for me. Its been almost over a year I have this issue and still pay for premium... 

[warracer]

Nope, still have the same issue for awhile now.

[rivasness]

I have the same exactly issue in my Umidigi A5 pro, are there any solution on this jet?

[Alex]

Hey there @rivasness,

Welcome to the Community!

This issue is still under investigation. Check out the post from @Peter and add your +Vote to the ongoing issue thread. This way you'll get notified as soon as there is any progress on this.

In the meantime we recommend you check out this post and see if any of the troubleshooting helps you.

If you have more questions, don't hesitate to reach out again.

Have a great day!