Spotify crashes when playing song

[Jrchiramel]

The app can be opened but crashes when a song is played.

Plan

Free

Country

India 

Device

Iqoo 7 

Operating System

 Android 12

[Alex]

Hi there @Jrciramel,

Thanks for the post.

Thanks for sharing this extensive description with us.

Sorry to hear that you're having such an experience with the app.

We'd recommend running a clean reinstall of the app. Please follow the steps from this Spotify Guide exactly, as this will assure that all app data is cleared completely, before reinstalling.

Also, make sure that Battery optimization is not enabled for Spotify from the system app settings, as well as that the app is granted all permissions. These settings could be hindering the performance of the app.

Keep us posted on how you get on with this.

Cheers.