Spotify does not work on lg velvet

[Matthias7]

Plan

Premium

Country

Netherlands

Device

LG Velvet 5G 2020

Operating System

Android 10

My Question or Issue

Just bought an LG velvet 5G and every app is working perfectly except for Spotify. Reinstalled it about 10 times and tried multiple accounts, but nothing works.

Spotify is extremely slow and I cannot play songs or add songs to playlists. Sometimes the app says I'm offline, other times no such warning. Inchecled the settings (if spotify allows it) and being offline is not the issue. Installed spotify on my work phone (iphone se 2020) and no issues at all. 

I have no idea anymore what the issue could be. Could it be an LG Velvrt issue? Restarting the phone doesn't change anything. 

Hope someone can help me. Thanks in advance

[Novy]

Hey there @Matthias7, 

Thanks for reaching out about this in the Community, and welcome 🙂 

We understand you've already tried reinstalling the app. However, we'd like to suggest a clean reinstall, as this is more thorough than a regular one and can be helpful to remove any cache than might be causing issues. 

If this doesn't do the trick, could you let us know if you notice anything new when you're using a different internet connection? 

We'll keep an eye out for your reply. 

[Matthias7]

Thank you for your reply. The Clean reinstall didn't work at first, but then half an hour later an android update came available. Spotify has been working like a charm ever since. 

Thanks again!

Best, Matthias

[Novy]

Hey @Matthias7, 

Thanks for keeping us in the loop. 

We're glad to hear that you're no longer experiencing this issue! 

If anything else comes up, we're always a message away. 

Have a good one 🙂