Spotify doesn't seem to be working right now

[dangeloc63]

Tried Spotify in my car using Adrois Auto, worked fine, then tried the next day and received this message. laterrestarted my phone, worked again, now doesn't work again. You can hear the music though if you click the play button on the phone, but you cannot forward songs or increse decrease the volume. I don't understand???

[SteveTempest]

Can anyone confirm if reinstalling the app fixed the issue? I have read that it does in some posts and it doesn't in others

[NicolasOliver]

Reinstalling the app is NOT a solution, just a temporary fix.

[dangeloc63]

It did NOT work for me

[cattaman]

Yep yep this happens to me too better be a fix I pay monthly for this

[LaShayM]

Reinstalling the app didn't work for me, but about a week ago, I checked for updates for my S6 (via the Settings icon on my phone) and installed them and Spotify went back to working fine...

[DaMiFo]

Same issue here - happened two weeks ago with my Samsung Note5, still have the issue with my new Samsung S8+. Issue occurs in my Ford Fusion (SYNC3 v2) & Ford Escape (SYNC3 V2.2).

[user-removed]

Yup same problem for me with a Samsung S8+ and a 2016 Chevy Malibu. Reinstalling Spotify helped for a short time then back to problems.  I pay for both Google Play Music and Spotify and the main reason I use Spotify in my car is that there is no limit on the amount of songs I can have in a playlist where Google limits you to 1000 I think it is.

If Google wises up there, I'm leaving Spotify

[SteveTempest]

Hi All,
I believe my phone is now fixed. I went into settings and then about phone. From there check to see if there is a samsung update available for your phone. Installing the update fixed the issue for me.

I had read a few posts where people said this fixed it for them and I can confirm it did for me too.

[Steampunksum]

All of this is from advertising companies. Try Adons Detector app and see
who is responsible, then you will have "manage app" option to kick **bleep**

[Steampunksum]

Nice work. This is interesting in reverse. A few of the apps work better
for you after uninstalling the app updates

[tintahale]

So I think what's causing the issue is using Spotify on another device. In my case specifically I switch over to my iPad and listen for a little while, then jump back to my S7 with AA later and I'll get the notice. The best workaround so far is force stopping Spotify and then re-connecting it to the dash. So it looks like there's an issue maybe with continuity between listening sessions, since my S7 bugged out and tried to resume playing the same tracks as my iPad instead of continuing from where it left off.

[srudoff]

Nope. I only use it on one device and same issue

[Bojeebees]

The issue has been occuring less latey (which is nice) but makes it even more frustrating when it does happen. I've been trying to determine a root cause, but it's so inconsitant that it's been difficult to nail down. The only shure way I've found to resolve the issue is by restarting the phone, which leads me to believe that this could be fixed via a software update. It would be nice to have someone from Spotify provide this issue some attention. Reading through these posts, it's obvious that determining the source of the problem, be it the Spotify app or Android Auto app, has not yet happened.

[SteveTempest]

I've not had any issues since updating my phone OS which is controlled by
the carrier you bought the phone from for a lot of people.

You will know if you have the update as the phone user interface changes a
fair bit once you have installed it.

[Bojeebees]

The S8 had a recent update (a week or so ago), but the problem is still randomly occuring. I'm on Verizon.

[ALAN437]

Same issue I have a new Pioneer nex that does android auto in my new passat and mostly every time I start android auto it says spotify doesn't seem to be working. I Have the new s8+ it's getting annoying I believe it's spotify with problem cause I have new phone new car and new stereo.

[SteveTempest]

Hi

I did the upgrade of the phone OS and problem solved. My wife has s8 also
and her phone had the same problem until update.

I ended out upgrading the software on my nex unit as well as its bluetooth
firmware. Be careful if you do that to get the right ones for you model and
country. I'm in Australia so it was a bit harder to find the right
firmware. For your VW your dealer should be able to do that if it's
available.

I also at one stage deleted Spotify and reinstalled it aswell as Android
auto.

I believe it was the phone update that ultimately fixed it.

[Bammy5]

I have same problem
& i restarted my phone while plugged usb to car &turned car off waiting for phone to show my home screen. go to spotify to open app and turn on car wait for loading should work

[shaunjnz · Accepted solution]

I had same issue on my Samsung Galaxy S8. Go to Settings > Device Maintenance > Battery > select Spotify and Save power. This will put Spotify to sleep. When you go back into Android Auto on your phone Spotify is there.

[Bojeebees]

Thanks! I'll give this a try and report back asap.