Spotify doesn't work on my phone

[Jadeee1]

Someone please help me 

My spotify wokrs on my laptop but i logged out now

On my phone it wont let me play a song or look at my playslists and the playback option is unavailable

Whar do i do...

[Eni]

Hey there  @Jadeee1, 

Thanks for reaching out about this here in the Community. 

Could you let us know if this has always happened on your phone or if it has started happening after a specific event such as un update? Also and just to confirm, are you able to log back in to your account on the desktop app?

On another note, it's well worth running a clean reinstall of the app on your phone to get rid of any cached files that might be causing trouble.

If this doesn't do the trick, could you give a different internet connection a go to see if the same happens? 

If the issue persists, would you mind sending us a short screen recording of the issue happening so we can take a closer look? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).

We'll be waiting for your reply.