Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

When offline plays songs that are not downloaded

When offline plays songs that are not downloaded

When in offline mode the app still plays songs that are not downloaded. Tried also setting so that similar songs do not play but this hasn't helped.
Reply
1 Reply

Hey there,

 

Thanks for posting in the Community and welcome!

 

This sounds like there may be some corrupted cache which causes different performance issues. I recommend clearing the cached files within the app by going to Settings and privacy > Tap Delete cache under Storage. 

 

After that, disable and enable Offline Mode and test if the same behavior would happen if you turn off your internet connection (both Wifi and mobile data).

 

Keep us posted 🙂

IvelinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a "Like".
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts