Spotify free won't play any music, including shuffleplay

[qtUnicorn]

When I click the shuffle play button I get no response. No music is played.

I have cleared the cache, uninstalled, restarted my phone and then reinstalled.

I made sure the streaming wasn't on high quality.

Any other suggestions? I'm only Android 4.4, Spotify Version: 3.6.0.789

[Daniel]

Hi. Can you confirm the Spotify app version you are using and on what device? Also please try another clean install but this time follow the guide linked in my signature.

[qtUnicorn]

I'm using an HTC Desire 626. Android 4.4

Spotify 3.6.0.789

Which link are you referring to?

[COMPLETE GUIDE] How to fix most Android issues? I went to file manager and saw none of those files ;/ problem still persists.

Thanks for replying.

[Daniel]

That's the one 😊

[qtUnicorn]

I used file manager to check for those folders mentioned and I saw none of them ;/ Naturally reinstalling still results in the same exact problem.

I don't have an SD card so it's all in my storage.

[Daniel]

Ok. Let me escalate this to support so they can have a look at your account and see if there's anything the server side that may be affecting you. Someone will be in contact in the next 48hrs (probably replying to this thread, so keep an eye out).

[Daniel]

In fact before I do that. When you press shuffle does the now playing screen start to appear to be playing something but no sound comes from your device? Is this the same on speaker and headphones?

[qtUnicorn]

Thanks. Some additional information:
I had the exact same issue upon installation, the shuffleplay button just had no response, , but I was able to play music with the 7 day premium free trial. After that expired the same old problem persists.

Again, I made sure the streaming wasn't set to high quality. Cleared cache uninstall didn't work either. I am currently residing in Taiwan, I don't know if that's relevant since I was able to play music on free-trial and PC.

[qtUnicorn]

Nothing happens whatsover, it looks like the button is pressed, but nothing is happening. No song is selected either.
As for headphones and speaker, since it simply isn't playing naturally no sound comes out on either.

[Daniel]

Ok. I'll escalate to support, hopefully they can get it fixed for you.

[qtUnicorn]

Any word? I haven't gotten anything in my inbox here, spotify inbox or on this topic.

[Daniel]

Hi,

Just checked and the team are aware of this and are looking into it for you, They said they would respond back in this thread when they have some info

[qtUnicorn]

Thank you for your diligent replies.

As for the team's reply, I really hope that it isn't just a polite way of saying "never". @_@

[qtUnicorn]

I am very unhappy with the support team.

[Pricilla]

Hey @qtUnicorn,

Welcome to the Community.

We'd like to let you know that we've passed your case on to the right team so they can take a look into it. 

Hopefully we'll have some news soon.

We'll keep you posted.

Thanks!

[Adam_B]

@qtUnicorn We're really sorry for the delay!

The right team are still looking into this.

Are you still experiencing this issue?

If so, we'd like to try a couple more things.