Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify freeze when Advertisment is playing

Solved!

Spotify freeze when Advertisment is playing

My Problem is that everytime when the Ad for "Die Sterne" is playing my Spotify stops and freeze.

I net to restart Spotify then.

 

I have Androit  4.2.1 on an Wiko Stairway. 

 

I think it is an Problem from Spotify. Because I use Spotify for about 5 months now on my device, without any Problems.

 

The screenshot shows my Problem. I can click anything in Spotify whithout any Problem. But I can´t hear Music or something until i restart Spotify.

Screenshot_2014-09-01-18-27-42.png
Reply

Accepted Solutions
Marked as solution

Hi there! The best course of action here would be to try a clean reinstallation of the application.

Give this a shot and let us know if it works. Cheers!



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?


View solution in original post

4 Replies
Marked as solution

Hi there! The best course of action here would be to try a clean reinstallation of the application.

Give this a shot and let us know if it works. Cheers!



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?


I reinstalled Spotify, restarted my device, cleaned memory and so on. Now im waiting till the Ad comes.

 

If it doesn´t work i don´t know what i should do next. 

 

 

 

 

(Sorry when my English isn´t very well. I´m from Germany.)

Finally i got the Advertisment again.

Now everything works great.

 

But I don´t get why it takes two new installations. 

Not sure. Could be possible that your cache hadn't been cleared entirely, so you still could've had an affected file on your computer. Glad it has been resolved!



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?


Suggested posts