Spotify is constantly deleting my offline tracks

[Schinowii7]

Hello,

I have a similar problem like this case
https://community.spotify.com/t5/Help-Android/Spotify-is-constantly-deleting-my-offline-tracks/m-p/1...

Since I have a new SD Card the music I downloaded is constantly deleting itself from my Samsung Galaxy S2.
Can you try resetting my offline devices like in the case mentioned? But this doesn't mean, that my playlists and saved music will be deleted?! Right?

Greetings

Dominik

[Bittencourt]

Hi @Schinowii7,

have you tried resetting by yourself?

It's important to know that doing this will result in your offline data being removed across all your offline devices. You will need to sync again.
When syncing offline content, always be beware of possible data charges.

If you're having trouble using the above tool, you can always use our contact form for a response by email.

Good luck!

[Schinowii7]

Hi @Bittencourt,

I didn't know that I can reset it by myself. I will try it. 
It's no problem if my offline music will be deleted as long as I keep it in the "cloud".

Thank you. I will report if this won't work.

[Schinowii7]

Hi @Bittencourt,

I reset my devices. But this didn't help. Do you have any other ideas?

Greetings 

Dominik

[Bittencourt]

Hmm, I guess the contact form as I said above is your best option at the moment.

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply 🙂