Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
So Friday (01/15/16) I was playing spotify from my phone via blue tooth and regualr head phone hook ups and it was working perfectly fine. Then Sunday (01/17/16) I could no longer log in on my cell phone, only a black screen and after 2min it says that there was an error and spotify quit working. I checked to make sure it was updated, it was, I uninstalled it then reinstalled it, same issue when I tried to open the app. So I got online and tried to log into my account on my cellphone's internet, it said I did not have a facebook account tied to my spotify, when I do, when I tried both of my email's it said neither was associated with a spotify account when clearly my main one is. I've sent multiple issue reports to spotify via my phone with no responce or apology. I am currently PAYING for premium which I CANNOT even use. I finally logged on to spotify via my computer and I could log in and verify my facebook IS linked and that my android samsung phone IS linked to my account as well. So why can't I USE the app?? (I even set up the facebook password on spotify on my computer so I could log in with my facebook BUT that still hasn't fixed why cell phones don't/won't/can't access spotify any kind of way.)
Solved! Go to Solution.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…