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Spotify plays but it tells me no internet connection

Spotify plays but it tells me no internet connection

After i start Spotify on my Android I can start a track (Samsung Galaxy Note 4) and turn the screen off, when i go back to change a track or choose another playlist everything is dark gray and Spotify has not internet connection even though I have a full bar 4g connection and over wireless connection.

 

When on 4g music just stops when current track finishes playing. When on wireless it is continuous playback.

 

To correct i back out and close Spotify and restart. this happens to me around 10 times a day.

 

Very frustrating.

 

Is there a update i missed?

 

Should I try to reinstall?

 

Currently running Spotify Version 1.9.0.1273

Screenshot_2015-01-13-10-31-32.png
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5 Replies

What network operator are you using? T-Mobile US possibly???

 

If so, have a look at the sticky at the top of the forum detailing how to change your APN to work.


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

I am using Verizon 4G - U.S.

Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved.

[GUIDE] How to fix common issues for Spotify on Android


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Did you solve it? The same thing happens to me, it seems I get this since I enabled "restrict background data". So right now app is kind of unusable due to the issue with background data draining your quota.

No, Im still having the issue of loss of connection when on 4G only.

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