Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I'm having the exact same issue as of today pal. Also not great because I'm on free, so to get it to continue playing I have to press skip, but can only do that so many times and then I'm stuck with no music
Edit: Mine is a normal Z5, not a compact (although I doubt that makes a difference)
It started with the update that came yesterday. Before that there was no issue, so something on the spotify side has changed. But I have also had issues with the controls sometimes not showing up in the lock screen.
Same Problem for me. Spotify stops after every track, does not matter if its a generated playlist, album or on shuffle etc. Spotify Settings still has "seamless playback" enabled. Did anyone solve that yet?
I'm having the same exact problem as of the update, also with an Xperia Z5 compact. I've tried restarting, changing the playback quality, deleting the app and reinstalling... nothing.
I have exactly the same issue for the regular Z5. It is really annoying and also started with a recent update.
POSSIBLE SOLUTION
I can't gurantee if this will work but if you have your Spotify app linked to your sony music account, try unlinking it by deleting the "Sony Entertainment Network" account under Android settings, restart the app and see if this fixes it.
In my case I don't have that connection so the root cause should be something else.
I spoke too soon, it worked once then it stopped again. It must be something else that's causing it, it's so frustrating!
I have just emailed technical support but after trying all the various methods they told me to perform factory reset my phone (!), which of course I am not going to do since I am pretty sure it won't fix it. As the app was working fine until the update last night I am guessing it must be something that conflicts with either a setting or configuration in the Z5. I think it woud be a good idea for everyone to get in touch so that they know about it.
Same problem but a regular Z5.
Same here on Z5 Compact, tried uninstalling, clean install, downloaded an album locally, still not working, will try link above, so annoying, their testing is awful for every upgrade.
Have been talking to spotify via twitter andit has been forwarded. I don't see this on my Z2 tablet so it's something in the Z5 range.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…