Spotify will not connect to the internet - Motorola Turbo

[Lorraineaw]

Spotify will not recognize the internet connection on my phone.  I have done re-installation and still can't get it to work.  As of now i can't even get logged in on my moble device

I have logged out and logged back in.

Deleted all data, uninstalled and reinstalled

changed password

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

 Motorola Turbo

Device’s Operating System

23.11.38quark_verzion.verizon.en.us vzw

What type of account do you have?

Premium

Space left on your device

10.85GB

My mobile Spotify version

3.1.0.1117 

My mobile provider and country

Verizon

My username

Ashley Lorraine Winters

Do you have a Spotify (non-Facebook) login?

no

Are you logging in with Facebook or with your Spotify login details?

Facebook login