Still can't renew my subscription

[Sof_M_G]

Hi,

Every month I have trouble renewing my premiumsubscription. This has been a problem for a long time now. First I get an email saying that they have been unable to withdraw funds from my account and tell me to log on to Spotify webpage and check my payment details. But when I update the payment details it pops up a pink box saying that it doesn't work and I have to check if I have sufficient funds on my bankaccount whixh I always have had. Sometimes it works if I wait for a few days but I can't use Spotify on my mobile during these days. Why is this happening every month?

Please help!

[Goodman]

Well that's not good. Customer Support should be able to help you out with that. Try using the contact form:

https://www.spotify.com/about-us/contact/contact-spotify-support//

[cmoore54]

They already took my payment but it keeps saying they can't renew my account. Here's the receipt of the payment taken. 

11/10/2016

ADY*Spotify P01083F07A HTTPS://WWW.S NY US

-$9.99

 it was taken from my card on the 10th of this month.

[Joe]

Use the contact form linked to above. I'm sure they'll get it sorted.