Tracks won't download to SD card

[emmaljonesbz]

Description

I can't get my playlists to download offline to my SD card, they keep saving to my phone.

What are the steps you took to get to the error/issue?

B. Troubleshooting
Please follow the below troubleshooting steps to see if you can resolve the issue on your own 

1. On your device open (System) Settings and start Application Manager
2. Look for Spotify and tap it
3. Press "Clear data"
4. If it's not greyed out, also press "Clear cache"
5. Uninstall the Spotify app
6. IMPORTANT: Completely turn off your device, then turn it back on again
7. If you can remove the battery, do so now, then put it back in, then turn your device back on
8. Using a file explorer app on your device, or your computer with your device connected over USB:
   Look for a folder called com.spotify.mobile.android.ui
   It's usually located in \Phone\Android\data\ (or in the folder you chose on your SD card when you started Spotify the first time)
   Delete the com.spotify.mobile.android.ui folder(s)
9. Re-install Spotify
   DO NOT install an old version. Please use the latest version from the Play Store
10. If you're having connection issues (which includes not finding your device in the desktop client), please check our connection troubleshooting tips.
    You can also check to see if you can try different Access Point Names settings (under settings, mobile networks)
    
11. Start Spotify, log in and have a look if your issue was resolved

What I expected to happen

My playlists to download to my SD card

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes but not having any connection issues

Your device

sony xperia SP

Device’s Operating System

4.3

What type of account do you have?

Premium

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

1.34 GB

Space left on your SD card (if applicable)

N/A

Space left on your External SD card (if applicable)

23.70 GB

Is your device rooted?

No

Are you using a custom ROM, if so which one, exactly?

N/A

Did you set your external SD card as storage location?

Don't know how to with spotify

Did you manually install an older version before installing the latest version from the Play Store?

 No

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Only used wifi

If you said "No", when does the issue not occur?

N/A

My mobile Spotify version

1.4.0.631

My desktop Spotify version (if applicable)

0.9.12.10.g89b2a4fc

My mobile provider and country

Vodafone UK

My username

emmaljonesbz

Do you have a Spotify (non-Facebook) login?

yes

Are you logging in with Facebook or with your Spotify login details?

 Spotify login

Do you have any screenshots you can attach to more clearly explain your issue?

no

[Daniel]

Can you try the options given in the thread stickied to the top of this forum about saving to SD card.

[emmaljonesbz]

Can you provide a link as the only sticky thread refers to problems with android 4.4 and my phone runs 4.3

[Daniel]

That's the one. How about a complete clean install, link in my signature

[emmaljonesbz]

Tried that it doesn't work, SD card has more space than internal memory so doesn't make sense why tracks aren't saving to it.

[Cwighty14]

Doesn't work??? Is there anything else you can try??