Unable to listen to tracks unless downloaded

[RobbPhilpotts]

Hi, this is a very recent issue as it's only started in the last few days.

I'm unable to listen to any tracks unless I download them into a playlist first, sometimes it will work but will stop after a couple of tracks yet if I download the track or the album it will play fine.

I've performed a clean reinstall and had zero luck, understandably this is very frustrating as I pay for the premium service.

My device is a Galaxy S3 using the latest Jellybean operating system.

[Peter__]

Does this happen on both mobile network and WiFi connections? 

[RobbPhilpotts]

Seemingly it only happens on mobile network connections. I have no home wifi though which only compounds the issue.

[Trickytree]

I have the same problem on 4G. Never had a problem before but just this week it refuses to play any track.

[svlahakos]

I'm having the same issue and I tried to uninstall/reinstall the app and now I dont have my downloaded playlists nor will a single track play so spotify is seemingly usless as of now...

[Joe]

Hi. If you're still having issues streaming over mobile data, could you please post the following information to help with troubleshooting, thanks.

• Mobile model
• Android version
• Spotify version
• Service provider
• Does this happen with both a 3G and a 4G connection

[Trickytree]

iPhone 5, iOS 7.0.4, Spotify version 0.9.1.230, provider is EE, happens on 3G and 4G

[RobbPhilpotts]

Mobile model - Samsung Galaxy S3 GT I9300
Android version - 4.1.2
Spotify version - 0.7.4.606.gd2ce8b10
Service provider - T-Mobile/EE

Yes this glitch happens in both 3G and 4G

[svlahakos]

I'm using the Samsung ZTE Mezmerize. Model: N9101 Andriod: 4.1.2 (Latest Update) Carrier is US Cellular and I tried on 4G/LTE and spotify worked, however it had glitches. But I don't use my 4G because it sucks up data a lot faster and there isn't much of a differnce between 3G and 4G for speeds. The spotify version is 0.7.4 606. (I've had a premium membership for about a year and have only used my 3G with no issues until about two days ago)