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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42869 Views
  • 66 replies
  • 25 likes
  • 42869 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878221 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878221 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26429 Views
  • 4 replies
  • 0 likes
  • 26429 Views
  • 4 replies
  • 0 likes

Release Notes - Spotify for Android (0.7.2)

Android Release Notes What's new in version 0.7.2 New: Spotify speaks Greek, Indonesian, Japanese and Russian. New: Now even prettier on tablet. Fictitious: This app is dry clean only. Notes Google changed the way they roll out features to users, so ...

  • Spotify Legend
  • Android Release Notes What's new in version 0.7.2 New: Spotify speaks Greek, Indonesian, Japanese and Russian. New: Now even prettier on tablet. Fictitious: This app is dry clean only....
  • Goodman
  • Spotify Legend
  • 2006 Views
  • 9 replies
  • 0 likes
  • Android
    Release Notes
  • 2006 Views
  • 9 replies
  • 0 likes

eq turns off randomly

eq seems to be turning off every few mins at times. I need to go back to the audio effects and it comes back on. Using galaxy note 3, android 4.3 & spotify 0.7.2. Really annoying. I already tried reinstalling the app

  • Music Fan
  • eq seems to be turning off every few mins at times. I need to go back to the audio effects and it comes back on. Using galaxy note 3, android 4.3 & spotify 0.7.2. Really annoying. I already ...
  • cinek
  • Music Fan
  • 434 Views
  • 2 replies
  • 0 likes
  • 434 Views
  • 2 replies
  • 0 likes

Solved!! Galaxy s4 resent update...

So I updated my phone and my sspotify app don't play my full song it plays about a second and the siynd goes away but It looks like its still playing it... I tryied to uninstall the app but still not working. .. is there a solution to this?

  • Casual Listener
  • So I updated my phone and my sspotify app don't play my full song it plays about a second and the siynd goes away but It looks like its still playing it... I tryied to uninstall the app but still not...
  • TheSillypig
  • Music Fan
  • 4711 Views
  • 10 replies
  • 0 likes
  • 4711 Views
  • 10 replies
  • 0 likes

Galaxy Note 3 Android - thinks I'm outside UK

Hi, Just changed to a Galaxy Note 3 and installed Spotify. The app thinks I'm outside the UK, but I'm not. Any idea why the app thinks this? My language setting on the phone is English too.

  • Casual Listener
  • Hi, Just changed to a Galaxy Note 3 and installed Spotify. The app thinks I'm outside the UK, but I'm not. Any idea why the app thinks this? My language setting on the phone is English too.
  • rsccford
  • Casual Listener
  • 611 Views
  • 6 replies
  • 0 likes
  • 611 Views
  • 6 replies
  • 0 likes

Folder playback loses song and position when resuming after a while

I have an "All Music" folder with all my playlists in it that I use to listen to all my songs on shuffle. However, I've noticed that in the Android app, when I resume playback after an hour or two, it loses my position in the playlist and only the so...

  • Regular
  • I have an "All Music" folder with all my playlists in it that I use to listen to all my songs on shuffle. However, I've noticed that in the Android app, when I resume playback after an hour or two, i...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

playlists deleted and login lost

How come my HTC one first lost all downloaded playlists over night and then lost it's login? Is that a bug? It's really annoying that I now have to download everything again... I only use spotify for about 3-4 weeks and I haven't done anything to my ...

  • Casual Listener
  • How come my HTC one first lost all downloaded playlists over night and then lost it's login? Is that a bug? It's really annoying that I now have to download everything again... I only use spoti...
  • julben
  • Casual Listener
  • 358 Views
  • 3 replies
  • 0 likes
  • 358 Views
  • 3 replies
  • 0 likes

Solved!! No Conecta Dispositivo Wifi NOTE 3

Hola. Tengo Windows 8.1 Enterprise y un Samsung Galaxy Note 3. He intentado instalando y desinstalando, sincronizar las playlist offline con el móvil para que se descarguen y no va. Estoy conectado a la misma red wifi los dos sistemas y no descarga l...

  • Casual Listener
  • Hola. Tengo Windows 8.1 Enterprise y un Samsung Galaxy Note 3.   He intentado instalando y desinstalando, sincronizar las playlist offline con el móvil para que se descarguen y no va. &nbs...
  • chakal_84
  • Casual Listener
  • 1286 Views
  • 2 replies
  • 0 likes
  • 1286 Views
  • 2 replies
  • 0 likes

what i am listening to is not shown on facebook

hi. whenever i use the desktop player or my mobile player, what i am listenning to doesn't appear on facebook. however, if i use the web player it seems to work. everything was working fine till last week after i updated.i have also tried disconnecti...

  • Newbie
  • hi. whenever i use the desktop player or my mobile player, what i am listenning to doesn't appear on facebook. however, if i use the web player it seems to work. everything was working fine till last...
  • Peter__
  • Community Legend
  • 381 Views
  • 2 replies
  • 0 likes
  • 381 Views
  • 2 replies
  • 0 likes

How do I search public playlists?!

Hello, it seems to me, that searching for playlists is not possible at the moment, you only see artists, album and songs, but not playlists. Is this a planned feature in future releases or is it just a perfectly hidden feature in the current release?...

  • Casual Listener
  • Hello, it seems to me, that searching for playlists is not possible at the moment, you only see artists, album and songs, but not playlists. Is this a planned feature in future releases or is it ...
  • Osyx
  • Roadie
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

[Android 4.4] Taking a photo breaks headphone output

I've found another bug on the new Nexus 5 with Android 4.4 KitKat: If you take a photo while listening to spotify with your headphones, the Spotify audio output switches to the internal speaker. You have to stop the song, plug headphones out and back...

  • Roadie
  • I've found another bug on the new Nexus 5 with Android 4.4 KitKat:  If you take a photo while listening to spotify with your headphones, the Spotify audio output switches to the internal ...
  • Osyx
  • Roadie
  • 525 Views
  • 4 replies
  • 0 likes
  • 525 Views
  • 4 replies
  • 0 likes

Library Feature - Browse by Arist, Album, etc.

Does anybody else find it astonishing that there is no way to browse through your entire collection (starred) by artist or album alphabetically (i.e. library mode)? This has been a basic feature ever since day one of iPods / MP3 players yet seems to ...

  • Casual Listener
  • Does anybody else find it astonishing that there is no way to browse through your entire collection (starred) by artist or album alphabetically (i.e. library mode)?  This has been a basic featur...
  • Osyx
  • Roadie
  • 619 Views
  • 5 replies
  • 2 likes
  • 619 Views
  • 5 replies
  • 2 likes

Problems synchronizing local files to android

After updating to the latest version of the app I can not synchronize all of my local files to my android phone. All Local files are mp3 format so I have no clue way some are synchronized while others aren't? I've tried deleting the cache and redownl...

  • Regular
  • After updating to the latest version of the app I can not synchronize all of my local files to my android phone. All Local files are mp3 format so I have no clue way some are synchronized while other...
  • Joe
  • Community Legend
  • 844 Views
  • 1 replies
  • 0 likes
  • 844 Views
  • 1 replies
  • 0 likes

Solved!! Online with offline list

Hi, Just wondering if there´s any chance that Spotify can simultaneously work online with an offline list. I mean, that I can keep it online with a dowloaded list and that the app wouldn´t charge me for any data for the downloaded tracks. It would be...

  • Casual Listener
  • Hi,   Just wondering if there´s any chance that Spotify can simultaneously work online with an offline list. I mean, that I can keep it online with a dowloaded list and that the app woul...
  • mandylions
  • Casual Listener
  • 779 Views
  • 2 replies
  • 0 likes
  • inbox
    Offline Access
    Spotify Premium
  • 779 Views
  • 2 replies
  • 0 likes

Solved!! playlist and play queue order

Is there any way to change the order of my songs? I used to have google play music and one nice thing about them is that they have the option to drag and change the order of the play queue so you can listen to what you want in the order you want. Doe...

  • Casual Listener
  • Is there any way to change the order of my songs? I used to have google play music and one nice thing about them is that they have the option to drag and change the order of the play queue so you can...
  • Peter__
  • Community Legend
  • 4312 Views
  • 3 replies
  • 0 likes
  • 4312 Views
  • 3 replies
  • 0 likes

Spotify & Pioneer

I have a Pioneer XW-SMA1 and a Sony xperia Z I can not connect the 2 for wireless playback through Spotify. I also have the same problem from Spotify and my Mac to the Pioneer. Help!

  • Newbie
  • I have a Pioneer XW-SMA1 and a Sony xperia Z I can not connect the 2 for wireless playback through Spotify. I also have the same problem from Spotify and my Mac to the Pioneer. Help!
  • Joe
  • Community Legend
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes

Cannot share to Spotify friends - Galaxy Note 2

Using Spotify on my phone, my Spotify friends do not appear when I try and share a song or playlist, but they show up just fine on my PC.

  • Casual Listener
  • Using Spotify on my phone, my Spotify friends do not appear when I try and share a song or playlist, but they show up just fine on my PC.
  • Icynova84
  • Casual Listener
  • 324 Views
  • 4 replies
  • 0 likes
  • 324 Views
  • 4 replies
  • 0 likes

Imported MP3 files, extreme low volume.

Hi, I imported some Mp3 files on my computer, and when I added them to a playlist and downloaded these playlists on my android phone. The volume and quality of these imported songs turned out to be really low compared with non imported songs. And i a...

  • Casual Listener
  • Hi,   I imported some Mp3 files on my computer, and when I added them to a playlist and downloaded these playlists on my android phone. The volume and quality of these imported songs turned ...
  • emiel89
  • Casual Listener
  • 633 Views
  • 4 replies
  • 1 likes
  • 633 Views
  • 4 replies
  • 1 likes

Spotify Removes my downloaded Playlists

Hey ive had a Motorola Razr and now switched to a Samsung Galaxy S4 i also synchronized my playlists on my computer..now i cant synchronize my playlists with my s4, when i do it sometimes crashes and says "You synchronized offline with more than 3 de...

  • Newbie
  • Hey ive had a Motorola Razr and now switched to a Samsung Galaxy S4 i also synchronized my playlists on my computer.. now i cant synchronize my playlists with my s4, when i do it sometimes crashes a...
  • Joe
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Phone signal doesn't starts when using headphones.

Hi I wonder about why I can't hear my signal when I using headphones when someones calls and I listening to Spotify. The problem is that music doesn't stops. The function is there when not using headphones and only the phone speakers. Also works with...

  • Casual Listener
  • Hi   I wonder about why I can't hear my signal when I using headphones when someones calls and I listening to Spotify. The problem is that music doesn't stops. The function is there when not...
  • Bergq
  • Casual Listener
  • 257 Views
  • 2 replies
  • 0 likes
  • 257 Views
  • 2 replies
  • 0 likes

Can not sync playlists to my Samsung s3

Ill try my best to explain my problem.Just joined premium. My phone (Samsung s3) is showing up as a device on my laptop. I tried to synce all playlist and on all my playlists it either says only local files synced or pending and I cant do anything?I ...

  • Newbie
  • Ill try my best to explain my problem. Just joined premium. My phone (Samsung s3) is showing up as a device on my laptop. I tried to synce all playlist and on all my playlists it either says only ...
  • Joe
  • Community Legend
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes