Unable to login to spotify on android app

[_hc7-mcuj9tr9]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I've been using spotify on my iphone, which is now broken so I switched to android phone and updated spotify to latest version as of 08 August 2020. I could not login with a password I was sure was correct so I opted for the 'log in without password' option. That did not solve the situation since the link sent to my mail is always expired. So I decided to reset password,  and I can login with the new password on the website just not on the android app. 

[Elena · Accepted solution]

Hey there @_hc7-mcuj9tr9,

Welcome to the Community!

We recommend performing a clean reinstall of the app, following the steps in this article exactly. Sometimes cache errors cause issues with logging in and updating information on the app, so it's always a good move to clear it from time to time.

Hope this helps. If you have more questions, don't hesitate to reach out again.

Have a great day!