Unexistent songs

[Diego54]

Plan

Premium

Country

 Colombia

Device

(Motorola moto g5)

Operating System

(Android 7.0)

My Question or Issue

 My downloaded songs are like ghosts in my phone and i have to delete the app and download them again lile every 2-5 days. They dont appear in the app but keep using space in my phone so they're like ghosts, i have to delete the app and then go to explore files because when i delete Spotify the songs dont leave the phone with the app, so i have to delete them separetley, its weird. Then i download the app and the hundreds of songs again to come up with the same problem the next day 😕 Im tired of having to do this all the time. Im paying a service that doesn't work how it should be, please fix it! 

[SergioDavid]

Hey @Diego54, welcome to the Community!

Sorry to hear you're having trouble with this. We'll definitely be able to help out though.

In this case, we suggest you check out the info listed in this article under the "Downloads unexpectedly removed" tab.

Hope that helps 🙂