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Version of spotify no longer supported after Galaxy s3 firmware update

Version of spotify no longer supported after Galaxy s3 firmware update

Description

Download and updated Galaxy s3 firmware this morning and can no longer open spotify. Message displays "You need to update spotify, This version of Spotify is no longer supported. Please go to google play and install the new version.

 

I uninstalled Spotify and reinstalled from google play and still get the same error.

 

What are the steps you took to get to the error/issue?

 

Updated S3 firmware this morning.

 

 

What I expected to happen

Spotify to work as usual but it did not.

 

Did you restart your device when troubleshooting in section B?

Yes

 

Did you read the connection troubleshooting tips?

Yes

 

Your device

Samsung Galaxy S3, Model GT-I9305T

 

Device’s Operating System

Andoid 4.3, Baseband version I9305TDVUENC1, Kernel 3.0.31-2051278

 

What type of account do you have?

Premium

 

Space left on your device

1.2 GB

 

Space left on your SD card (if applicable)

NA

 

Space left on your External SD card (if applicable)

NA

 

Is your device rooted?

No

 

Are you using a custom ROM, if so which one, exactly?

If you don’t know what this means you can probably answer “No”

 

Did you set your external SD card as storage location?

No

 

Did you manually install an older version before installing the latest version from the Play Store?

No

 

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

 

If you said "No", when does the issue not occur?

When using WiFi, 2G, 3G, 4G

 

My mobile Spotify version

1.0.1.985

 

My desktop Spotify version (if applicable)

NA

 

My mobile provider and country

Telstra Australia

 

My username

theands

 

Do you have a Spotify (non-Facebook) login?

No

 

Are you logging in with Facebook or with your Spotify login details?

Facebook login

 

Do you have any screenshots you can attach to more clearly explain your issue?

No

 

Update: Just tried a factory reset and still not working.

 

Further update: Just download new version 1.1.0.112 which has old version clean up and it now works.

 

 

HAPPY DAYS!

Reply
1 Reply

Yup, for anyone else who finds this same issue, have a read here:

https://support.spotify.com/uk/problems/#!/article/downloading-android-update

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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