Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 66531 Views
  • 68 replies
  • 26 likes
  • 66531 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28881 Views
  • 5 replies
  • 0 likes
  • 28881 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cant play Albums, downloaded or online

Hi I have been using Spotify premium for some time, mainly on my Android phone.. Unfortunately in the last 2-3 weeks I haven't been able to load or play any albums.I can Search online and view my library and the albums are listed but if I click on th...

  • Newbie
  • Hi I have been using Spotify premium for some time, mainly on my Android phone..   Unfortunately in the last 2-3 weeks  I haven't been able to load or play any albums. I can Search ...
  • MartinT
  • Moderator
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Enable background activity

Hi folks have spotify on android. Keeps asking me to activaye the background activity permission and takes me to the settings but no options to change anything. now the app wont work if my phone screen locks or i move away from the app for a few minu...

  • Visitor
  • Hi folks have spotify on android. Keeps asking me to activaye the background activity permission and takes me to the settings but no options to change anything.   now the app wont work if my p...
  • verdys
  • Regular
  • 1411 Views
  • 1 replies
  • 0 likes
  • 1411 Views
  • 1 replies
  • 0 likes

Superuser Contribution En mi celular no me aparece la letra de las canciones

Las letras de las canciones que antes me aparecía ahora no aparece ninguna ni en inglés ni en Alemán. Yo pago el plan premium y son letras qué tenia antes sin pagar nada.

  • Visitor
  • Las letras de las canciones que antes me aparecía ahora no aparece ninguna ni en inglés ni en Alemán. Yo pago el plan premium y son letras qué tenia antes sin pagar nada.
  • MartinT
  • Moderator
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Change Spotify as default player for mp3 and wav files.

When I download audio files (e.g. voice mail, podcast episodes) to my phone, Spotify is used as the default app to listen to them. Spotify won't play them, saying "Spotify can't play this right now. This track isn't available on your device" even tho...

  • Visitor
  • When I download audio files (e.g. voice mail, podcast episodes) to my phone, Spotify is used as the default app to listen to them. Spotify won't play them, saying "Spotify can't play this right now. ...
  • WayneF11
  • Casual Listener
  • 1421 Views
  • 1 replies
  • 0 likes
  • 1421 Views
  • 1 replies
  • 0 likes

Superuser Contribution App ist sehr langsam oder reagiert überhaupt nicht mehr

Wie genannt startet die App sehr langsam, teilweise reagiert sie nicht mehr oder das überspringen von Songs funktioniert nur noch mit sehr langer Verzögerung.Ich habe die App schon 3x mal neu installiert und auch davor nach der Beschreibung gelöscht....

  • Casual Listener
  • Wie genannt startet die App sehr langsam, teilweise reagiert sie nicht mehr oder das überspringen von Songs funktioniert nur noch mit sehr langer Verzögerung. Ich habe die App schon 3x mal neu insta...
  • AlejaR
  • Moderator
  • 24646 Views
  • 38 replies
  • 13 likes
  • 24646 Views
  • 38 replies
  • 13 likes

Superuser Contribution How do I turn off Connect?

PlanPremiumCountryUSA DeviceGalaxy S24Operating SystemAndroid My Question or IssueHow do I turn off Connect? My laptop is connected via BT to my speaker, and that's what I want it to play on. But when I leave the house with my phone and come home, it...

  • Newbie
  • Plan Premium Country USA   Device Galaxy S24 Operating System Android   My Question or Issue How do I turn off Connect?  My laptop is connected via BT to my speaker, and tha...
  • Joan
  • Moderator
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't add songs to certain playlists on the phone

PlanPremiumCountryUSADeviceSamsung Galaxy 23+Operating SystemAndroid My Question or IssueCan't add songs to certain playlists on the phone but can with no issues on web

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy 23+ Operating System Android    My Question or Issue Can't add songs to certain playlists on the phone but can with no issues on web...
  • Joan
  • Moderator
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing history

IssueMy listening history is missing. I don't knows why, please help.PlanPremiumDeviceAndroid

  • Newbie
  • Issue My listening history is missing. I don't knows why, please help. Plan Premium Device Android    
  • AlejaR
  • Moderator
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app on the Galaxy Watch 4 keeps deleting and redownloading all my offline songs

Plan PremiumCountry UK DeviceGalaxy Watch 4Operating SystemWear OS My Question or Issue Over the last few days the Spotify app keeps on clearing my playlists of all its downloaded offline tracks. I then have to redownload all over again only for the ...

  • Regular
  • Plan  Premium Country UK   Device Galaxy Watch 4 Operating System Wear OS   My Question or Issue   Over the last few days the Spotify app keeps on clearing my playl...
  • Shagwuf
  • Visitor
  • 1698 Views
  • 6 replies
  • 2 likes
  • bug
    Galaxy Watch
    Redownloading songs
    Wear OS
  • 1698 Views
  • 6 replies
  • 2 likes

Superuser Contribution Shuffle bugging out

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey im a premium user since many years but lately when i wanna switch my playlist from shuffle to ...

  • Newbie
  • Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey im a pre...
  • Yordan
  • Moderator
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobook speed - Please add the abilitify to change speeds for all media.

Change the speed of audio books. With podcasts you can change the speed, why can't you change the speed with audio books? There is an addon in Chrome that changes the speed on Spotify, whether podcast, audiobook, music. Unfortunately this only works ...

  • Casual Listener
  •   Change the speed of audio books. With podcasts you can change the speed, why can't you change the speed with audio books?  There is an addon in Chrome that changes the speed on Spot...
  • Vasil
  • Moderator
  • 451 Views
  • 3 replies
  • 1 likes
  • 451 Views
  • 3 replies
  • 1 likes

Superuser Contribution Why does my Spotify take so long to open? When I open Spotify it offline

Every time I open Spotify it takes 30 seconds to 1 minute to start functioning. It says it's offline and then it eventually goes online and I'm able to click on a song. Even when I first open it I'm not even able to play my downloaded stuff

  • Casual Listener
  • Every time I open Spotify it takes 30 seconds to 1 minute to start functioning. It says it's offline and then it eventually goes online and I'm able to click on a song. Even when I first open it I'm ...
  • AlejaR
  • Moderator
  • 793 Views
  • 3 replies
  • 1 likes
  • 793 Views
  • 3 replies
  • 1 likes

Superuser Contribution Whatsapp audio won't pause spotify songs.

PlanPremiumCountryBrazilDeviceGalaxy J8Operating SystemAndroid 9 My Question or IssueWhen i'm listening to spotify and i want to hear an audio on whatsapp, spotify will lower the volume but won't pause the song, making it very hard to hear the audio....

  • Casual Listener
  • Plan Premium Country Brazil Device Galaxy J8 Operating System Android 9   My Question or Issue When i'm listening to spotify and i want to hear an audio on whatsapp, spotify will lower...
  • Vasil
  • Moderator
  • 1275 Views
  • 3 replies
  • 0 likes
  • 1275 Views
  • 3 replies
  • 0 likes

Superuser Contribution Starting a new DJ session in Android Auto reuses previous session

PlanPremiumCountryCanadaDeviceGoogle Pixel 4aOperating SystemAndroid Version 13My Question or IssueNoticed this using Android Auto in my car. When starting a new DJ session on a new date in both the Android App and the Windows Desktop App, the DJ wil...

  • Newbie
  • Plan Premium Country Canada Device Google Pixel 4a Operating System Android Version 13 My Question or Issue Noticed this using Android Auto in my car.  When starting a new DJ session on...
  • AlejaR
  • Moderator
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I access my playlist?

None of my downloaded music is displaying on my playlist. Everything is faintly displayed not highlighted and it's showing something went wrong

  • Music Fan
  • None of my downloaded music is displaying on my playlist. Everything is faintly displayed not highlighted and it's showing something went wrong
  • Roseline_young
  • Music Fan
  • 535 Views
  • 8 replies
  • 0 likes
  • 535 Views
  • 8 replies
  • 0 likes

Superuser Contribution Canva blinks between thumbnail and video

Plan Premium Country Canada Device Samsung s10e Operating System Android 12 My Question or Issue Canva blinks between video and thumbnail when rentering app. Steps to Reproduce 1. Open spotify2. Go to song with thumbnail and video ( happened to me on...

  • Gig Goer
  • Plan  Premium  Country  Canada  Device  Samsung s10e  Operating System  Android 12   My Question or Issue  Canva blinks between video and thumbnai...
  • Vasil
  • Moderator
  • 545 Views
  • 2 replies
  • 0 likes
  • 545 Views
  • 2 replies
  • 0 likes

Superuser Contribution This song is showing the wrong lyrics for the French version of Alone Again

I was listening to the song Alone Again (Encore Seule) - French version and I noticed that when I view the lyrics in full screen, it shows the wrong lyrics. https://open.spotify.com/track/0DCkExvnr0njcRYciA4nV6?si=0ohpGzANQoWPgToRN4PrRA Here are the ...

Screenshot_20240430-080110_Spotify.jpg
  • Roadie
  • I was listening to the song Alone Again (Encore Seule) - French version and I noticed that when I view the lyrics in full screen, it shows the wrong lyrics.   https://open.spotify.com/tra...
  • Joan
  • Moderator
  • 389 Views
  • 2 replies
  • 0 likes
  • 389 Views
  • 2 replies
  • 0 likes

Superuser Contribution Zahlung fehlgeschlagen

Wollte heute ein Abo abschließen, und die 3 Monate gratis testen. Habe dann versucht per Klarna zu zahlen, und musste 0,10 Cent bezahlen. Dies ging leider nicht habe jedes mal eine Meldung bekommen das die Zahlung nicht abgeschlossen werden konnte, a...

  • Casual Listener
  • Wollte heute ein Abo abschließen, und die 3 Monate gratis testen. Habe dann versucht per Klarna zu zahlen, und musste 0,10 Cent bezahlen. Dies ging leider nicht habe jedes mal eine Meldung bekommen d...
  • MartinT
  • Moderator
  • 820 Views
  • 3 replies
  • 0 likes
  • 820 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Rewind/Previous button is greyed out.

I can't rewind or go to the previous song that just played because the button is always greyed. I'm just listening to one of my playlists. Also none of the other buttons are greyed out. Is there any way to fix this, as sometimes I accidentally skip t...

  • Casual Listener
  • I can't rewind or go to the previous song that just played because the button is always greyed. I'm just listening to one of my playlists. Also none of the other buttons are greyed out. Is there any ...
  • Xeno3
  • Visitor
  • 76045 Views
  • 20 replies
  • 0 likes
  • 76045 Views
  • 20 replies
  • 0 likes

Superuser Contribution Some songs are silent when playing via Google Speaker

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S22Operating SystemAndroid 14 My Question or IssueUsually I play my Spotify music via my Google Nest speakers without any problems. Today I noticed that I can't play every song from my playlist. Some ...

  • Casual Listener
  • Plan Premium Country Netherlands Device Samsung Galaxy S22 Operating System Android 14   My Question or Issue Usually I play my Spotify music via my Google Nest speakers without any pr...
  • MartinT
  • Moderator
  • 763 Views
  • 8 replies
  • 0 likes
  • 763 Views
  • 8 replies
  • 0 likes