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White screen and resets phone

White screen and resets phone

Avatar of sammiches87
Casual Listener
2014-03-07 05:51 PM

Hi! I have a Note3, and I'm running android 4.4.2. I do subscribe to Premium. I'll be playing my Spotify at work and for about a week now when I go to skip a song, my spotify will stop playing completely, and go to a white screen. My phone will then completely reset. It's gotten to where I don't even want to subscribe to spotify anymore. Does anyone have any suggestions? 

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Avatar of Peter__
Community Legend
2014-03-07 07:00 PM

Have you tried all of the troubleshooting steps in the android troubleshooting guide? 

Peter
Spotify Community Mentor and Troubleshooter

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Avatar of sammiches87
Casual Listener
2014-03-09 10:08 PM

I have. It is still doing it today. 

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Avatar of sammiches87
Casual Listener
2014-03-15 12:34 AM

it is still doing it. 

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