Wrong album covers in 'album' view and playlists

[sytzeschalk]

Plan

Premium

Country

Netherlands

Device

Shanling M3X / LG V30

Operating System

Android 7.1.1 / Android 9.0

My Question or Issue

I've been plagued by issues these past couples of weeks on Spotify and I found another one today. Whenever I'm in my album view on my library, the app loops the same 5-ish covers on - ALL - the albums, meaning the wrong covers show on the wrong albums. This problem also persists within a playlist view. Whenever I click on a album, it will show its correct album cover, and going out of the album view it will revert to the correct row of album covers for the current row, but the moment I will start scrolling the problem starts up again.

This happens on all my Android devices, so it's not just a device problem. I've also tried all the regular troubleshooting steps (clearing cache, uninstalling etc), but to no effect.

I've added a video clearly showing the problem: https://www.youtube.com/watch?v=Vui_M4tVHCo.

Please fix these problems guys, I love Spotify but this is getting to be a death by thousand cuts. 

[CarlosE]

Hey @sytzeschalk,

Thanks for reaching out.

Just to confirm, did you follow these steps when reinstalling the app? It's also worth logging out, restarting your devices, logging back in and restarting the app a couple of times. Any difference?

Keep us posted on how it goes.