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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43023 Views
  • 66 replies
  • 25 likes
  • 43023 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878292 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878292 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26456 Views
  • 4 replies
  • 0 likes
  • 26456 Views
  • 4 replies
  • 0 likes

Spotify premium for family

Hey !I have a problem. My father has spotify family, and add my count. I can downlaod music, choose witch i listen, but i haven't Spotify Premium. There is the message saying me to buy it.What can i do ?

  • Casual Listener
  • Hey ! I have a problem. My father has spotify family, and add my count. I can downlaod music, choose witch i listen, but i haven't Spotify Premium. There is the message saying me to buy it. What ca...
  • Ad_dec
  • Casual Listener
  • 492 Views
  • 3 replies
  • 0 likes
  • 492 Views
  • 3 replies
  • 0 likes

Can't log in from my Android.

Trying to log in on my Android. Says "You are currentlyl set to offline. Please go online to connect to spotify." When I click Connect, the same winddow pops up. And yes, my phone is definetly online. Thanks for any help!

  • Newbie
  • Trying to log in on my Android. Says "You are currentlyl set to offline. Please go online to connect to spotify." When I click Connect, the same winddow pops up. And yes, my phone is definetly online...
  • osornios
  • Spotify Star
  • 480 Views
  • 1 replies
  • 0 likes
  • Login
  • 480 Views
  • 1 replies
  • 0 likes

SD Card and download issues

I've been having issues with spotify recognizing my SD card. If I unmount and mount, it will show for a while. I'm able to download content, but eventually spotify fails to see the card.I have attempted formatting the card, as well as doing a full un...

  • Casual Listener
  • I've been having issues with spotify recognizing my SD card. If I unmount and mount, it will show for a while. I'm able to download content, but eventually spotify fails to see the card. I have at...
  • Aquilisdicio
  • Casual Listener
  • 1000 Views
  • 6 replies
  • 0 likes
  • 1000 Views
  • 6 replies
  • 0 likes

Sony Android TV can't keep credentials

I have Sony KDL-55W800C Android TV, the other day installed Spotify on it. Unfortunatelly, every time I turn the TV off Spotify looses the login info, and promps for login. Tried activating/logging through the phone app; tried w/h username & pass. Ke...

  • Visitor
  • I have Sony KDL-55W800C Android TV, the other day installed Spotify on it. Unfortunatelly, every time I turn the TV off Spotify looses the login info, and promps for login. Tried activating/logging t...
  • bsummers4
  • Casual Listener
  • 761 Views
  • 3 replies
  • 0 likes
  • Android
    Bravia
    Sony
    TV
  • 761 Views
  • 3 replies
  • 0 likes

Solved!! premium student on mobile

I paid for the premium student subscription. However not all premium features are available when I use my phone app. Back-tracking, skipping within a track are unavailable and when i listen to an album it will play suggested songs in between. This ne...

  • Casual Listener
  • I paid for the premium student subscription. However not all premium features are available when I use my phone app. Back-tracking, skipping within a track are unavailable and when i listen to an alb...
  • mcdouglasson
  • Newbie
  • 860 Views
  • 3 replies
  • 0 likes
  • 860 Views
  • 3 replies
  • 0 likes

Superuser Contribution All local files are gone

Hi, All my local stored offline music is wiped after I was asked to re-login.Very unconvienient when on holiday where roaming charges apply! Any ideas how to get spotify to reload the local stored files?

  • Newbie
  • Hi,   All my local stored offline music is wiped after I was asked to re-login. Very unconvienient when on holiday where roaming charges apply!   Any ideas how to get spotify to reload...
  • Lee
  • Spotify
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues with non downloaded music randomly stopping while on data

A couple of months ago my phone started having issues playing non downloaded music on data, songs or whatever I was listening to would randomly stop but would start back up again when I unlocked my phone. It will play my downloaded music just fine. H...

  • Newbie
  • A couple of months ago my phone started having issues playing non downloaded music on data, songs or whatever I was listening to would randomly stop but would start back up again when I unlocked my p...
  • Lee
  • Spotify
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

How to sync Spotify to XK Glow

I recently added an XK Glow accent light system to my motorcycle. It is controlled by my android smartphone which includes the ability to sync with musics apps like Spotify, but I cannot figure out how to do this. Can anyone help?

  • Newbie
  • I recently added an XK Glow accent light system to my motorcycle.  It is controlled by my android smartphone which includes the ability to sync with musics apps like Spotify, but I cannot figure...
  • 726 Views
  • 0 replies
  • 0 likes
  • 726 Views
  • 0 replies
  • 0 likes

I deleted my "liked from radio" playlist. Any way i could get it back?

I accidentally deleted my "liked from radio" playlist and i like some songs and now i cant get to it. Anyway i can get it back??

  • Newbie
  • I accidentally deleted my "liked from radio" playlist and i like some songs and now i cant get to it. Anyway i can get it back??
  • argonic_man
  • Regular
  • 2258 Views
  • 2 replies
  • 0 likes
  • 2258 Views
  • 2 replies
  • 0 likes

Speichern von Alben

Hallo! Wenn ich Alben speicher/downloade, sind sie automatisch auch in meinem Ordner 'Songs' geht das auch ohne dass sie in dem Ordner nochmal extra gespeichert werden??

  • Newbie
  • Hallo! Wenn ich Alben speicher/downloade, sind sie automatisch auch in meinem Ordner 'Songs' geht das auch ohne dass sie in dem Ordner nochmal extra gespeichert werden??
  • Nico
  • Community Legend
  • 3874 Views
  • 1 replies
  • 1 likes
  • 3874 Views
  • 1 replies
  • 1 likes

Missing download tab

I just recently bought a new android phone. When I downloaded some albums to listen to offline, I noticed that the 'Downloads' tab that was previously visible on my other phone is no longer there. I have to scroll through my entire collection of albu...

  • Casual Listener
  • I just recently bought a new android phone. When I downloaded some albums to listen to offline, I noticed that the 'Downloads' tab that was previously visible on my other phone is no longer there. I ...
  • ianwarlord
  • Casual Listener
  • 852 Views
  • 2 replies
  • 0 likes
  • 852 Views
  • 2 replies
  • 0 likes

How to get into the Beta Program

Hey folks. As title says, I'd like to know how can I get beta updates from Google Play. I already googled and looked in here, found nothing.I mean: I found A LOT of "Spotify Beta threads", so I don't know the right one.I've been trying to become a be...

  • Regular
  • Hey folks. As title says, I'd like to know how can I get beta updates from Google Play. I already googled and looked in here, found nothing. I mean: I found A LOT of "Spotify Beta threads", so I don...
  • shejan0
  • Gig Goer
  • 7927 Views
  • 5 replies
  • 1 likes
  • Android
    Beta
    nougat
    test
  • 7927 Views
  • 5 replies
  • 1 likes

Only random mode with premium account

Hello!I have a premium account but il can't Turn off the random mode and go to the previous track. I can download and choose a track in my playlist. Any advice?Thanks.

  • Visitor
  • Hello! I have a premium account but il can't Turn off the random mode and go to the previous track. I can download and choose a track in my playlist. Any advice? Thanks.
  • Joe
  • Community Legend
  • 591 Views
  • 1 replies
  • 0 likes
  • 591 Views
  • 1 replies
  • 0 likes

Stops playing after a while on Tab 2 10.1

Spotify stops playing or crashes after a while on my Samsung Galaxy Tab 2 10.1 when I leave a playlist running for some time. Sometimes it happens after 1-2 songs and other times it takes a while. I assume it must be the ads, because I have the free ...

  • Music Fan
  • Spotify stops playing or crashes after a while on my Samsung Galaxy Tab 2 10.1 when I leave a playlist running for some time. Sometimes it happens after 1-2 songs and other times it takes a whil...
  • bengtsonfarm
  • Casual Listener
  • 389 Views
  • 2 replies
  • 1 likes
  • 389 Views
  • 2 replies
  • 1 likes

can't click shuffle play

hi, i've pay for premium account, but when i click shuffle play or i want to start the song all over again by clicking (what do i call it?) rewind or whatsoever, i can't do that. it says that i discovered a premium feature and that i should get a pre...

  • Casual Listener
  • hi, i've pay for premium account, but when i click shuffle play or i want to start the song all over again by clicking (what do i call it?) rewind or whatsoever, i can't do that. it says that i disco...
  • Nico
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Problem downloading songs offline

Hello I can t download the songs offline because the message 'you can t download on more than three devices ' appeares,the problem is that I have only spotify on my phone,the thing that comes in my mind is that before this message appeared I have upg...

  • Visitor
  • Hello I can t download the songs offline because the message 'you can t download on more than three devices ' appeares,the problem is that I have only spotify on my phone,the thing that comes in my m...
  • Joe
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution My offline music got deleted some how...

I had a good chunk of music downloaded for offline listening, and just yesterday I was about to listen to my music on my phone (HTC 10) and found out they didn't have the green downward arrow (to signify they are downloaded). I'm not really to happy ...

  • Newbie
  • I had a good chunk of music downloaded for offline listening, and just yesterday I was about to listen to my music on my phone (HTC 10) and found out they didn't have the green downward arrow (to sig...
  • zsoltzsolt
  • Casual Listener
  • 887 Views
  • 4 replies
  • 0 likes
  • Android
    disappered
    htc 10
    Offline issues
  • 887 Views
  • 4 replies
  • 0 likes

Spotify users not showing up in search

For the past few days, I have been unable to find any users by searching their names in the search bar. I can still search for people I'm following but I cannot follow anyone new without looking at one of my friend's followers.

  • Casual Listener
  • For the past few days, I have been unable to find any users by searching their names in the search bar. I can still search for people I'm following but I cannot follow anyone new without looking at o...
  • brc1
  • Casual Listener
  • 1432 Views
  • 5 replies
  • 3 likes
  • 1432 Views
  • 5 replies
  • 3 likes

Music deleted

Hello,I downloaded some music to listen them without internet connection, but they have been delete by themselves. Now i have to re download them with a very slow connection. Thank you spotify.PS : Sorry for my bad english, i'm french

  • Visitor
  • Hello, I downloaded some music to listen them without internet connection, but they have been delete by themselves. Now i have to re download them with a very slow connection. Thank you spotify. ...
  • nrzrf14
  • Newbie
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Behind the lyrics doesnt work

I was using spotify on my nexus 5x where behind the lyric worked but then one day i opened my spotify it was gone, meanwhile i have reinstalled it multiple times and yes its turned on in settings. A few weeks back my phone broke so i bought a galaxy ...

  • Visitor
  • I was using spotify on my nexus 5x where behind the lyric worked but then one day i opened my spotify it was gone, meanwhile i have reinstalled it multiple times and yes its turned on in settings. A ...
  • user-removed
  • Not applicable
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes