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Please see below the most popular frequently asked questions.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43241 Views
  • 66 replies
  • 25 likes
  • 43241 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878427 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878427 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26502 Views
  • 4 replies
  • 0 likes
  • 26502 Views
  • 4 replies
  • 0 likes

Sick of Spotify redownloading songs I already have downloaded!

Hi all. This is an issue that seems to be happening/happened to a lot of people. Most times, I don't realise it hasn't downloaded my songs until i'm away from home. I can't use mobile data as I don't have much. If Spotify doesn't fix this issue by th...

  • Casual Listener
  • Hi all. This is an issue that seems to be happening/happened to a lot of people. Most times, I don't realise it hasn't downloaded my songs until i'm away from home. I can't use mobile data as I don't...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Why is Spotify trying to log into an old iphone?

I have an android but anytime I'm listening via the Spotify app it tries to log into 'iPhone'. I no longer have an iPhone. It stops playing continuously and gives me an error message (see attachment).I have changed from fb login to setting a Spotify ...

  • Casual Listener
  • I have an android but anytime I'm listening via the Spotify app it tries to log into 'iPhone'. I no longer have an iPhone. It stops playing continuously and gives me an error message (see attachment)...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify crashes when chosing a playlist in a folder. This is only happening on my android tablet

This is Only happening on my Android tablet and not on my Android phone...and it has Always worked before

  • Casual Listener
  • This is Only happening on my Android tablet and not on my Android phone...and it has Always worked before
  • KentSvensson
  • Casual Listener
  • 545 Views
  • 4 replies
  • 0 likes
  • 545 Views
  • 4 replies
  • 0 likes

Solved!! Spotify crashes when opening playlist in a folder

Hi, the Spotify app crashes on my Android device when I try to open a playlist within a folder. The folder was created with the windows desktop app (1.0.52.725.g943b26a8). This issue accured since the last update of the Android app (I guess). Already...

  • Newbie
  • Hi,   the Spotify app crashes on my Android device when I try to open a playlist within a folder. The folder was created with the windows desktop app (1.0.52.725.g943b26a8).   This issu...
  • rocnbol
  • Regular
  • 5110 Views
  • 7 replies
  • 5 likes
  • 5110 Views
  • 7 replies
  • 5 likes

Ruined remote control

You ruined the remote control option by requiring a WiFi connection. Please change it back so my phone can control my tablet that's on it's own network. I need it's functionality for my job and you messed it all up.

  • Casual Listener
  • You ruined the remote control option by requiring a WiFi connection. Please change it back so my phone can control my tablet that's on it's own network. I need it's functionality for my job and you m...
  • Hubo
  • Community Legend
  • 327 Views
  • 3 replies
  • 0 likes
  • 327 Views
  • 3 replies
  • 0 likes

Mis hijos no se pueden conectar a la cuenta familiar

Ponemos misma direccion y no entran mis hijos a la cuenta familiar

  • Newbie
  • Ponemos misma direccion y no entran mis hijos a la cuenta familiar
  • MattSuda
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Music pausing

So iv read through a fair few of the questions related to my problem but still haven't seen a solunion? I'm. On samsung galaxy s6 and have premium yet my music seems to just stop 30 seconds into a song, and it says the song is still playing via the c...

  • Newbie
  • So iv read through a fair few of the questions related to my problem but still haven't seen a solunion? I'm. On samsung galaxy s6 and have premium yet my music seems to just stop 30 seconds into a so...
  • Joe
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists Broken

I created a playlist like I usually do, this one for my favourites of a band I like called, Amaranthe, and added about 32 songs. But when I go to my playlists, the new one I just created is titled as "Loading..." and says it has zero songs in the pla...

  • Casual Listener
  • I created a playlist like I usually do, this one for my favourites of a band I like called, Amaranthe, and added about 32 songs. But when I go to my playlists, the new one I just created is titled as...
  • moricien
  • Newbie
  • 604 Views
  • 3 replies
  • 0 likes
  • 604 Views
  • 3 replies
  • 0 likes

cannot shuffle play my playlist

When I click shuffle play my playlist in the phone app, only one artist's songs are played. I have tried reinstalling the app for over 5 times and cleaning all chiche, but it totally doesn't work. However, such problem does not appear on the computer...

  • Casual Listener
  • When I click shuffle play my playlist in the phone app, only one artist's songs are played. I have tried reinstalling the app for over 5 times and cleaning all chiche, but it totally doesn't work. Ho...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Self Service | Device Management

How can I get a device that I don't have off my account

  • Newbie
  • How can I get a device that I don't have off my account
  • Joe
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

a lot of extra memory

hey guys, loVe the app. On my phone i got it and a couple of months ago it started taking more memory then normal. Since then it takes about 4GB witHout eaven having a downloaded playlist. Deleted the cash and nothing, reinstalled the app and still n...

  • Music Fan
  • hey guys, loVe the app. On my phone i got it and a couple of months ago it started taking more memory then normal. Since then it takes about 4GB witHout eaven having a downloaded playlist. Deleted th...
  • 148 Views
  • 0 replies
  • 1 likes
  • 148 Views
  • 0 replies
  • 1 likes

Solved!! unable to play purchased Taylor swift music

I purchased Taylor Swift music via iTunes and transfered the music to Spotify but I can't play any of her songs. They are present in the iTunes playlist but I can't download or play. Does this have anything to do with her pulling her music? I am runn...

  • Casual Listener
  • I purchased Taylor Swift music via iTunes and transfered the music to Spotify but I can't play any of her songs. They are present in the iTunes playlist but I can't download or play. Does this have a...
  • foxintheglen
  • Newbie
  • 16329 Views
  • 21 replies
  • 1 likes
  • 16329 Views
  • 21 replies
  • 1 likes

No sound producing when my phone is in optimize status which is recommended.

After updating my phone to nougat software i always experience the issue that theres no sound coming out to my phone. My phone performance is in optimize(recommended) but i select the high performance the music plays however it drains a lot of my bat...

  • Visitor
  • After updating my phone to nougat software i always experience the issue that theres no sound coming out to my phone. My phone performance is in optimize(recommended) but i select the high performanc...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Pausing

I am on a galaxy s5. Every time I use Spotify, the music pauses after every song if the phone is locked. But as soon as I get on it and pull Spotify up it resumes itself. I keep the app running just like I did with my old phone and never had trouble ...

  • Casual Listener
  • I am on a galaxy s5. Every time I use Spotify, the music pauses after every song if the phone is locked. But as soon as I get on it and pull Spotify up it resumes itself. I keep the app running just ...
  • kdt123
  • Casual Listener
  • 441 Views
  • 2 replies
  • 0 likes
  • 441 Views
  • 2 replies
  • 0 likes

Random distortion / strange noises during playback

Hey, I am a premium user and I am having few playlists saved offline on my Nexus 4. My problem is that during the playback there is some kind of distortion / random noises / kinda scratch sounds over the tracks. I already had the data and app removed...

  • Casual Listener
  • Hey,   I am a premium user and I am having few playlists saved offline on my Nexus 4.   My problem is that during the playback there is some kind of distortion / random noises / kin...
  • andrescm90
  • Newbie
  • 11262 Views
  • 12 replies
  • 2 likes
  • 11262 Views
  • 12 replies
  • 2 likes

Can't download spotify

I can't download spotify on my android phone even though i live in a country where it should be allowed

  • Newbie
  • I can't download spotify on my android phone even though i live in a country where it should be allowed
  • Joe
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution As musicas que baixei foram desconfiguradas e agora tenho que baixar novamente ou ouvir online

Sou usuária do Plano Familiar, após atualização do aplicativo todas as musicas que eu já havia baixado não estão mais, tenho que ouvir online ou baixar tudo novamente. Também aconteceu com outro membro do plano

  • Newbie
  • Sou usuária do Plano Familiar, após atualização do aplicativo todas as musicas que eu já havia baixado não estão mais, tenho que ouvir online ou baixar tudo novamente. Também aconteceu com outro memb...
  • Maria_B
  • Moderator
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution New update 8.3.0.681 arm V7

This new update took away my library and all my playlists. How do i get them back?

  • Newbie
  • This new update took away my library and all my playlists. How do i get them back?
  • Maria_B
  • Moderator
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Infinite Verizon ad

I'm on my note 5 and after only a couple songs a empty Verizon ad plays and it's stuck there until I reinstall the app

  • Newbie
  • I'm on my note 5 and after only a couple songs a empty Verizon ad plays and it's stuck there until I reinstall the app
  • Angryuser6
  • Casual Listener
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Visualizer

Hi! I'm new here. Hope I ask in the right forum. I wonder why no visualizer app don't work with Spotify? Have tried most of the apps on Google play and have only found a live wallpaper that party works. The favorit app I like most is "Audio Glow Musi...

  • Casual Listener
  • Hi!  I'm new here. Hope I ask in the right forum.  I wonder why no visualizer app don't work with Spotify? Have tried most of the apps on Google play and have only found a live wallpaper ...
  • Dano-
  • Casual Listener
  • 1255 Views
  • 1 replies
  • 5 likes
  • 1255 Views
  • 1 replies
  • 5 likes