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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43348 Views
  • 66 replies
  • 25 likes
  • 43348 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878485 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878485 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26524 Views
  • 4 replies
  • 0 likes
  • 26524 Views
  • 4 replies
  • 0 likes

Solved!! [Mobile][Playlists] Buttons not working since last update

Just to let you know that buttons are not working since last update. I can't add or remove songs from playlists. I keep tapping and it won't do anything. (Phone: Samsung Galaxy S7 Edge)

  • Visitor
  • Just to let you know that buttons are not working since last update. I can't add or remove songs from playlists. I keep tapping and it won't do anything. (Phone: Samsung Galaxy S7 Edge)
  • MartinStoichkov
  • Community Legend
  • 599 Views
  • 3 replies
  • 0 likes
  • Mobile
    Playlists
  • 599 Views
  • 3 replies
  • 0 likes

I didnt get my 30 days free trial on my first month of going premium

I was shown an offer by spotify the official website, to try a 30 days free trial. I clicked, it then let me to a page where I have to pay a month to start the trial. I assume that's what it is. So I did. I payed February 21st 2017. if my trial reall...

  • Regular
  • I was shown an offer by spotify the official website, to try a 30 days free trial. I clicked, it then let me to a page where I have to pay a month to start the trial. I assume that's what it is. So I...
  • Cjho08
  • Newbie
  • 640 Views
  • 4 replies
  • 0 likes
  • 640 Views
  • 4 replies
  • 0 likes

Truncated playlist using shuffle on Chromecast

Apologies if this has been covered before. I did look, but my specs my need cleaning. I'm generally happy with Spotify shuffle, but recently, I've been finding that when I connect to Chromecast, the list changes and is replaced with a much narrower c...

  • Music Fan
  • Apologies if this has been covered before. I did look, but my specs my need cleaning.   I'm generally happy with Spotify shuffle, but recently, I've been finding that when I connect to Ch...
  • Garbonzo
  • Casual Listener
  • 594 Views
  • 1 replies
  • 2 likes
  • 594 Views
  • 1 replies
  • 2 likes

All music undownloading.

Hi , I'm very new here and have started paying for spotify and when it works how it should I have a fantastic experience.Now my problem is I have to keep downloading over 500 songs as on my galaxy s7 edge it keeps u downloading. I've seen a few posts...

  • Newbie
  • Hi , I'm very new here and have started paying for spotify and when it works how it should I have a fantastic experience. Now my problem is I have to keep downloading over 500 songs as on my galax...
  • MartinStoichkov
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

How do I remove song from ALL area's of "your library"

I deleted a few songs from "all songs" in "my Library", but they are still in there respected playlists.... at the moment I have to go through each one of my playlists and remove the song multiple times in order to totally remove it from "my library"...

  • Regular
  • I deleted a few songs from "all songs" in "my Library", but they are still in there respected playlists.... at the moment I have to go through each one of my playlists and remove the song multiple ti...
  • justinewin_
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Can't Add Songs to Playlist?

I'm using the latest version of Spotify for Android and every time I try and add a song to one of my playlists the app simply closes the overlay for the song that comes up after pressing the ...The overlay closes as if I haven't clicked on it at all ...

  • Newbie
  • I'm using the latest version of Spotify for Android and every time I try and add a song to one of my playlists the app simply closes the overlay for the song that comes up after pressing the ... The...
  • Joe
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Not all songs in playlist

Hey, I recently created a playlist with around 200+ songs in it on my Windows PC. When I am on my PC the playlist and songs are all there. My issue is with my Android phone, when I go into the playlist on the phone there are only 17 of the 200+ songs...

  • Regular
  • Hey,   I recently created a playlist with around 200+ songs in it on my Windows PC. When I am on my PC the playlist and songs are all there.   My issue is with my Android phone, wh...
  • Joe
  • Community Legend
  • 1027 Views
  • 7 replies
  • 0 likes
  • 1027 Views
  • 7 replies
  • 0 likes

Solved!! [Android] triple dot "more" menu no longer functional

I'm running Spotify version 8.1.0.785 on Android 7.1.1, updated on 3/24/17 (Friday, March 24th). The triple dot "more" menu has been updated visually to match all versions of the app (rising up from the bottom, solid black with white bold text). Unfo...

  • Casual Listener
  • I'm running Spotify version 8.1.0.785 on Android 7.1.1, updated on 3/24/17 (Friday, March 24th). The triple dot "more" menu has been updated visually to match all versions of the app (rising up from ...
  • DavidH7890
  • Regular
  • 3619 Views
  • 8 replies
  • 3 likes
  • 3619 Views
  • 8 replies
  • 3 likes

Superuser Contribution PS4-846 keeps connecting to my Spotify and changing the songs!

I don't even own a PS4. How can disconnect devices? It won't let me. Also, is the only way to avoid this, to go completely offline, bluetooth turned off and wifi off? Thanks!

  • Regular
  • I don't even own a PS4. How can disconnect devices? It won't let me. Also, is the only way to avoid this, to go completely offline, bluetooth turned off and wifi off?    Thanks!
  • Leonardo
  • Roadie
  • 1229 Views
  • 3 replies
  • 0 likes
  • 1229 Views
  • 3 replies
  • 0 likes

Available devices vanishing after playing Daily Mix

The Daily Mixes are awesome, but every time I play one of them my listed available devices to stream music too vanish. In my case this is my Echo. I can play music to it via bluetooth pairing, but it is no longer listed under available devices. It di...

  • Newbie
  • The Daily Mixes are awesome, but every time I play one of them my listed available devices to stream music too vanish.  In my case this is my Echo.  I can play music to it via bluetooth pai...
  • rbellman
  • Casual Listener
  • 333 Views
  • 3 replies
  • 0 likes
  • 333 Views
  • 3 replies
  • 0 likes

Can't Use My Options

Ever since I updated the app on Android, every time I view the options for a song, it won't actually perform whatever action I choose (adding to a playlist, viewing artist, etc.) Any suggestions?

  • Casual Listener
  • Ever since I updated the app on Android, every time I view the options for a song, it won't actually perform whatever action I choose (adding to a playlist, viewing artist, etc.) Any suggestions?
  • Joe
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

How to keep widget and remove Album art from Lock Screen

Everybody who walks by my desk sees the album art of the song I'm listening, too often inappropiate images for a work desk. People believe that's my ScreenSaverIt's not acceptable that Spotify makes the user remove also the widget if you don't want t...

  • Newbie
  • Everybody who walks by my desk sees the album art of the song I'm listening, too often inappropiate images for a work desk. People believe that's my ScreenSaver It's not acceptable that ...
  • 704 Views
  • 0 replies
  • 5 likes
  • 704 Views
  • 0 replies
  • 5 likes

Can't delete my playlist

Hi,I cant delete my playlist. I have reinstalled the app but still the same.I also got a playlist which alway say loading.Please help.Thanks

  • Casual Listener
  • Hi, I cant delete my playlist. I have reinstalled the app but still the same. I also got a playlist which alway say loading. Please help. Thanks
  • labelscollected
  • Community Legend
  • 571 Views
  • 7 replies
  • 0 likes
  • 571 Views
  • 7 replies
  • 0 likes

How long can I be offline and still listen to playlists?

I will be out of the country, on a cruise, for a week. I use my phone for music when I work out and have the playlist I use as available offline. My phone will not have data for that whole week - will spotify still allow me to listen to my offline pl...

  • Newbie
  • I will be out of the country, on a cruise, for a week.  I use my phone for music when I work out and have the playlist I use as available offline.  My phone will not have data for that whol...
  • MelanieL7
  • Newbie
  • 3540 Views
  • 3 replies
  • 1 likes
  • 3540 Views
  • 3 replies
  • 1 likes

Equalizer takes a second to start

I'm on a Google Pixel running 7.1. Basically when I click on a song, the song starts without the equalizer enabled. Then after a second, the equalizer kicks in. It's really annoying because it interrupts the beginning of every song. It doesn't do it ...

  • Casual Listener
  • I'm on a Google Pixel running 7.1. Basically when I click on a song, the song starts without the equalizer enabled. Then after a second, the equalizer kicks in. It's really annoying because it interr...
  • Vanterax
  • Roadie
  • 525 Views
  • 3 replies
  • 2 likes
  • 525 Views
  • 3 replies
  • 2 likes

Solved!! Change which Name is shown in the "Spotify Connect Interface" ?

Hello,When i'm using spotify and clicking on the Spotify Connect Button to change which device is currently playing the music:In iOS on my old Iphone it used my device's name "Name's iPhone",but with android it uses my device serial code SM-A510 F in...

  • Casual Listener
  • Hello, When i'm using spotify and clicking on the Spotify Connect Button to change which device is currently playing the music: In iOS on my old Iphone it used my device's name "Name's iPhone", bu...
  • blizzrdof77
  • Casual Listener
  • 64490 Views
  • 8 replies
  • 5 likes
  • 64490 Views
  • 8 replies
  • 5 likes

Solved!! where is my file actually stored?

it's on external memory on spotify settings, but it's also using my internal memory on my phone settings..

  • Casual Listener
  • it's on external memory on spotify settings, but it's also using my internal memory on my phone settings..
  • diardo
  • Casual Listener
  • 598 Views
  • 2 replies
  • 0 likes
  • 598 Views
  • 2 replies
  • 0 likes

What is the difference between saved music and downloaded music?

This question has been asked before but it was marked as solved when someone answered that downloaded means you can listen offline, but this can not be true as I can listen to my saved music offline even when it is not downloaded. Also I have a secon...

  • Regular
  • This question has been asked before but it was marked as solved when someone answered that downloaded means you can listen offline, but this can not be true as I can listen to my saved music offline ...
  • Boddha
  • Regular
  • 1785 Views
  • 2 replies
  • 0 likes
  • 1785 Views
  • 2 replies
  • 0 likes

Spofify on Vivo V5

Hi Spotify,I am using Vivo V5, within spotify apps I couldnt see equalizer on it. Also, i want spotify to appear on my lock screen? Can you fix this?

  • Newbie
  • Hi Spotify, I am using Vivo V5, within spotify apps I couldnt see equalizer on it. Also, i want spotify to appear on my lock screen? Can you fix this?
  • 780 Views
  • 0 replies
  • 0 likes
  • 780 Views
  • 0 replies
  • 0 likes