Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 63045 Views
  • 68 replies
  • 26 likes
  • 63045 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28611 Views
  • 5 replies
  • 0 likes
  • 28611 Views
  • 5 replies
  • 0 likes

Google Cast problems when skipping tracks

Generaly works ok but somewhat tempremental, so a few gripes(a) When skipping tracks quickly via the phone app, audio stops on the chromecast audio (CCA).. So the two systems become out of sync. Only way seem to be able to over come is to stop the ca...

  • Casual Listener
  • Generaly works ok but somewhat tempremental, so a few gripes (a) When skipping tracks quickly via the phone app,  audio stops on the chromecast audio (CCA).. So the two systems become out of sy...
  • Johnyb62
  • Casual Listener
  • 868 Views
  • 2 replies
  • 4 likes
  • chromecast audio
  • 868 Views
  • 2 replies
  • 4 likes

When I hit shuffle it plays a different song then what is in the Playlist.

Hi,I've had this problem for about a week in a half or so. So I have multiple playlists with only one song in it. When I hit shuffle it plays a different song then what is in the Playlist. Does this to almost every playlist I have. I have done everyt...

  • Newbie
  • Hi, I've had this problem for about a week in a half or so. So I have multiple playlists with only one song in it. When I hit shuffle it plays a different song then what is in the Playlist. Does thi...
  • kelekelesiu
  • Gig Goer
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Feature request: partial playlist download

Hi So this might be a strange use-case, I am open to suggestions on if I can achieve this in another way. Anyway, my regular listening/music discovery pattern is that I have one massive playlist (1500+ songs) which I listen to from the top. I add new...

  • Newbie
  • Hi   So this might be a strange use-case, I am open to suggestions on if I can achieve this in another way. Anyway, my regular listening/music discovery pattern is that I have one massive play...
  • mustafarizvi
  • Newbie
  • 1667 Views
  • 3 replies
  • 3 likes
  • 1667 Views
  • 3 replies
  • 3 likes

Superuser Contribution Local files- "Song not available" on android after changing SD card?

Hey! I'm still relatively new to spotify, but I just changed the SD card on my android, and redownloaded all of my playlists to it. However, the local files I had downloaded from before on there, all say "song not available" now. They are all availab...

  • Casual Listener
  • Hey! I'm still relatively new to spotify, but I just changed the SD card on my android, and redownloaded all of my playlists to it. However, the local files I had downloaded from before on there, all...
  • lweickert8
  • Casual Listener
  • 409 Views
  • 2 replies
  • 0 likes
  • 409 Views
  • 2 replies
  • 0 likes

Solved!! Local Files on Android

Hey there, I've been looking all around and I can't find anything that works for me on it.I'm trying to make it so I can add some of my local files on pc in my playlist and make them able to play on my phone aswel. But I'm trying everything but it ju...

  • Newbie
  • Hey there, I've been looking all around and I can't find anything that works for me on it. I'm trying to make it so I can add some of my local files on pc in my playlist and make them able to play o...
  • Joe
  • Community Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Premium account stops automatically

Halle Spotify members,I have Spotify premium but out of nowhere my premium is gone. It happens 2 times now. I don't want that it stops. It's strange and irritating because now I have to pay again and make again my account premium. I don't know the pr...

  • Newbie
  • Halle Spotify members, I have Spotify premium but out of nowhere my premium is gone. It happens 2 times now. I don't want that it stops. It's strange and irritating because now I have to pay again a...
  • jetx27
  • Regular
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Dúvidas Sobre Funcionamento

Gostaria de saber, depois da atualização ou transição da empresa, o aplicativo vem apresentando alguns pequenos problemas quais não apresentava antes, 1° sempre quê abro o navegador em certos sites ou enquanto estou utilizando redes sociais o aplicat...

  • Regular
  • Gostaria de saber, depois da atualização ou transição da empresa, o aplicativo vem apresentando alguns pequenos problemas quais não apresentava antes, 1° sempre quê abro o navegador em certos sites o...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

Songs not playing

Hey, Im not able to play any music on my spotify app on myandroid, however it works totally fine on my PC. The play button is unresponsive on my Android

  • Casual Listener
  • Hey, Im not able to play any music on my spotify app on myandroid, however it works totally fine on my PC. The play button is unresponsive on my Android
  • Joe
  • Community Legend
  • 382 Views
  • 3 replies
  • 0 likes
  • 382 Views
  • 3 replies
  • 0 likes

Superuser Contribution Canciones no disponibles

Algunas canciones que escuchaba ahora se encuentran "no disponibles" ¿por qué?

  • Newbie
  • Algunas canciones que escuchaba ahora se encuentran "no disponibles" ¿por qué?
  • Julian
  • Moderator
  • 6230 Views
  • 1 replies
  • 0 likes
  • 6230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song stops playing after a while

Hi I need helpWhen I want to listen to some songs (only a few) they stop playing after like 1.30-2 minIs there any way to fix it ?--> LG G4 AndroidI already reinstalled it but it didnt work Stefan

  • Newbie
  • Hi I need help When I want to listen to some songs (only a few) they stop playing after like 1.30-2 min Is there any way to fix it ? --> LG G4 Android I already reinstalled it but it didnt wor...
  • Julian
  • Moderator
  • 422 Views
  • 1 replies
  • 1 likes
  • 422 Views
  • 1 replies
  • 1 likes

[Android][Other] Memory problem

My phones memory goes full and spotify is more than 2.5 gb. I want to take it sd card from phone sd. But I can't. Is can be?

  • Newbie
  • My phones memory goes full and spotify is more than 2.5 gb. I want to take it sd card from phone sd. But I can't. Is can be?
  • Joe
  • Community Legend
  • 483 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download Playlist

During the period that i have used Spotify premium i have to download the same songs at least three times when i have downloaded a long time ago and when a i enter to the playlist it appears that i haven t downloaded it

  • Newbie
  • During the period that i have used Spotify premium i have to download the same songs at least three times when i have downloaded a long time ago and when a i enter to the playlist it appears that i h...
  • Julian
  • Moderator
  • 928 Views
  • 1 replies
  • 0 likes
  • 928 Views
  • 1 replies
  • 0 likes

Superuser Contribution You can only play music offline for a maximum of 3 devices?

I got this message when I opened my Spotify app. Now, the problem is I haven't synced or even used any other device other than my Android to play music on Spotify. Now all my offline music is gone and as a paying customer, this is one of the most fru...

  • Newbie
  • I got this message when I opened my Spotify app. Now, the problem is I haven't synced or even used any other device other than my Android to play music on Spotify. Now all my offline music is gone an...
  • Julian
  • Moderator
  • 603 Views
  • 1 replies
  • 0 likes
  • 603 Views
  • 1 replies
  • 0 likes

Spotify will not see my new Google Cast speaker - Vizio Crave 360

I just bought a new Vizio Crave 360 Google Cast speaker. The Spotify app will not see the speaker as an available device. It can be seen and casted to from the Vizio app as well as Google Play Music. I've spoken with Vizio tech support and they are t...

  • Regular
  • I just bought a new Vizio Crave 360 Google Cast speaker. The Spotify app will not see the speaker as an available device. It can be seen and casted to from the Vizio app as well as Google Play Music....
  • pdampier
  • Casual Listener
  • 5591 Views
  • 24 replies
  • 2 likes
  • 5591 Views
  • 24 replies
  • 2 likes

Superuser Contribution NO PUEDO INICIAR SESION

ME PUEDEN AYUDAR NO PUEDO INICIAR SESION EN MI DISPOSITIVO MOVIL, SI YO ME CONECTO DESDE UN EQUIPO DE COMPUTO PUEDO ACCESAR EL PROBLEMA ES CUANDO QUIERO AGREGARLO A MI TELEFONO ME ARROJA UN ERROR DON DE DICE QUE NO ESTOY SUSCRITA Y SI INTENTO REGISTR...

  • Newbie
  • ME PUEDEN AYUDAR NO PUEDO INICIAR SESION EN MI DISPOSITIVO MOVIL, SI YO ME CONECTO DESDE UN EQUIPO DE COMPUTO PUEDO ACCESAR EL PROBLEMA ES CUANDO QUIERO AGREGARLO A MI TELEFONO ME ARROJA UN ERROR DON...
  • Julian
  • Moderator
  • 705 Views
  • 1 replies
  • 0 likes
  • 705 Views
  • 1 replies
  • 0 likes

offline dosn'twork

When i set spotify to offline it dosnt play songs what do I do....yes I have premium

  • Casual Listener
  • When i set spotify to offline it dosnt play songs what do I do....yes I have premium
  • THATONEGUYgamin
  • Casual Listener
  • 380 Views
  • 2 replies
  • 0 likes
  • 380 Views
  • 2 replies
  • 0 likes

Superuser Contribution My spotify app is malfunctioning

Hi, I was updating my spotify app then suddenly after it updates I can’t seem to log in because everytime I open the app it immediately closes. I also tried uninstalling it then installing it again and I also restarted my phone and still the problem ...

  • Newbie
  • Hi, I was updating my spotify app then suddenly after it updates I can’t seem to log in because everytime I open the app it immediately closes. I also tried uninstalling it then installing it again a...
  • Julian
  • Moderator
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Superuser Contribution Loosing my offline content

Hi.Recently all my offline context keeps disappearing, it's really frustrating now.I read on here it might be my SD CARD. So I went and bought a brand new one two days ago. Now it's happening again!Basically not getting what I'm paying for? Please he...

  • Casual Listener
  • Hi. Recently all my offline context keeps disappearing, it's really frustrating now. I read on here it might be my SD CARD. So I went and bought a brand new one two days ago. Now it's happening a...
  • Julian
  • Moderator
  • 342 Views
  • 1 replies
  • 1 likes
  • 342 Views
  • 1 replies
  • 1 likes

Honor 8: Spotify crash issue (video included)

Hi! After trying several suggestions from the internet, I got to the point where only this might help..The issue: Spotify keeps randomly crashing on me or "boobing" out and it turns into a white screen or crashes on the whole (regular usage). I somet...

  • Casual Listener
  • Hi! After trying several suggestions from the internet, I got to the point where only this might help.. The issue:  Spotify keeps randomly crashing on me or "boobing" out and it turns into a...
  • Desinika
  • Casual Listener
  • 1150 Views
  • 1 replies
  • 0 likes
  • 1150 Views
  • 1 replies
  • 0 likes