Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 59697 Views
  • 68 replies
  • 26 likes
  • 59697 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28280 Views
  • 5 replies
  • 0 likes
  • 28280 Views
  • 5 replies
  • 0 likes

Artist Radio

Everytime I try to play Logic radio, it either says I need premium, or simply doesn't react. All my other stations are working just fine. What is happening??

  • Newbie
  • Everytime I try to play Logic radio, it either says I need premium, or simply doesn't react. All my other stations are working just fine. What is happening??
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Solved!! Playlists auto switching to song radio

Just recently I noticed that when my playlists play through to the last song Spotify suddenly then starts playing random songs from Song Radio. Before it would stop at the end of the last song on the Playlist. Maybe something to do with a new Spotify...

  • Music Fan
  • Just recently I noticed that when my playlists play through to the last song Spotify suddenly then starts playing random songs from Song Radio. Before it would stop at the end of the last song on the...
  • Joe
  • Community Legend
  • 1872 Views
  • 3 replies
  • 0 likes
  • 1872 Views
  • 3 replies
  • 0 likes

Samsung Gear S3 BT connection not stable using direct link via WLAN

Dear all, using Spotify via the Smartphone works fine. But using it via WLAN and transmitting it to a BT receiver plugged to an amplifier doesn't work properly. Connection isn't stable and stutters significantly so that app is just not useable. Does ...

  • Casual Listener
  • Dear all, using Spotify via the Smartphone works fine. But using it via WLAN and transmitting it to a BT receiver plugged to an amplifier doesn't work properly. Connection isn't stable and stutters s...
  • Joe
  • Community Legend
  • 652 Views
  • 3 replies
  • 0 likes
  • 652 Views
  • 3 replies
  • 0 likes

Having trouble with Local Files on G5

I'm having a heyday trying to get my dad's Garth Brooks greatest hits CD onto my local file so I can download it to play on my Android phone (LG G5), I'm new to Spotify Premium so is there anything that I should know or is this just a typical bug?

  • Newbie
  • I'm having a heyday trying to get my dad's Garth Brooks greatest hits CD onto my local file so I can download it to play on my Android phone (LG G5), I'm new to Spotify Premium so is there anything t...
  • Joe
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

No me deja oír ciertas canciones.

Tengo una playlist con 80 canciones.Un amigo que tiene la cuenta premium se descargóa playlist y solo habían 74. Habían ciertas canciones que no lo dejaba oír teniendo Premium, que a mí si me deja no teniendo premium.

  • Newbie
  • Tengo una playlist con 80 canciones. Un amigo que tiene la cuenta premium se descargóa playlist y solo habían 74. Habían ciertas canciones que no lo dejaba oír teniendo Premium, que a mí si me deja ...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

last.fm error / keeps going back to ON

My Android keeps on popping out a message saying "Last.fm error, wrong user name and password". When I check the settings, the scobbling is tuned on, I turn it off, but an hour later it is on again. No matter how many times I turn it off, it keeps on...

  • Newbie
  • My Android keeps on popping out a message saying "Last.fm error, wrong user name and password". When I check the settings, the scobbling is tuned on, I turn it off, but an hour later it is on again. ...
  • user-removed
  • Not applicable
  • 1853 Views
  • 4 replies
  • 12 likes
  • 1853 Views
  • 4 replies
  • 12 likes

BLuetooth Crashes App

Brief description of the issue: App performs until it doesnt.Steps to reproduce the issue:Start AppConnect bluetooth(or vice-versa)What steps you’ve tried already:restarting phone, re-pairing headphones, re-installing appYour device and operating sys...

  • Newbie
  • Brief description of the issue: App performs until it doesnt. Steps to reproduce the issue: Start App Connect bluetooth (or vice-versa) What steps you’ve tried already:restarting phone, re-pai...
  • 727 Views
  • 0 replies
  • 0 likes
  • 727 Views
  • 0 replies
  • 0 likes

Android auto can't browse new releases

I can't browse new releases on Android Auto with The lastest version of Spotify for android?My Spotify version is: 7 5.0.1076My Android Auto version is: 2.0.642704It has been working OK for a few days ago but not now?Is it a bug in the lastest versio...

  • Newbie
  • I can't browse new releases on Android Auto with The lastest version of Spotify for android? My Spotify version is: 7 5.0.1076 My Android Auto version is: 2.0.642704 It has been working OK for...
  • Dharma_Surfer
  • Newbie
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Up Next Bug

Whenever I add songs to the up next list it shows multiple copies of the same song when I only added it once. It also won't let me remove any songs from up next

  • Newbie
  • Whenever I add songs to the up next list it shows multiple copies of the same song when I only added it once. It also won't let me remove any songs from up next
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcast problem Android

Hi, when i want to play podcast in Spotify app on my android phone, it doesnt play none of them. I see podcast menu and many podcasts ,click them but still no streaming or no response. Android version 4.2.2 spotify 7.5.0.1076.armV7 from Turkey.

  • Casual Listener
  • Hi, when i want to play podcast in Spotify app on my android phone, it doesnt play none of them. I see podcast menu and many podcasts ,click them but still no streaming or no response. Android versio...
  • Barinbin57
  • Casual Listener
  • 1335 Views
  • 3 replies
  • 0 likes
  • 1335 Views
  • 3 replies
  • 0 likes

LIVE STREAM/ DOWNLOADED MUSIC SKIPPING STUTTERING DURING PLAYBACK

Phone: Galaxy S6 Edge+Playback method: Aux cord in vehicleVehicle: 06 Lexus IS250Android Version: 6.0.1 Recently updated to premium service and downloaded some albums for offline playback. Not long after I've been having issues playing back any music...

  • Music Fan
  • Phone: Galaxy S6 Edge+ Playback method: Aux cord in vehicle Vehicle: 06 Lexus IS250 Android Version: 6.0.1   Recently updated to premium service and downloaded some albums for offline playb...
  • tiggaknock
  • Music Fan
  • 583 Views
  • 1 replies
  • 0 likes
  • Playback issue
    skipping
    stuttering
  • 583 Views
  • 1 replies
  • 0 likes

Offline tracks, gone (again)

All my downloaded tracks on the android app are gone, after I've seen some songs become unavailable offline, then got to relogin because the app crashed. All playlists and artists set to "offline" become not offline, without my permission. The storag...

  • Newbie
  • All my downloaded tracks on the android app are gone, after I've seen some songs become unavailable offline, then got to relogin because the app crashed. All playlists and artists set to "offline" be...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Losing all my offline music after starting spotify again

Spotify: Version 7.5.0.1076 armV7Phone: Samsung GT-I9100 Android 4.1.2Changed my password.After minor problems with Spotify I downloaded the new version 7.5.0Now: I have to log in every time when I start Spotify, again and again.But then my offline m...

  • Newbie
  • Spotify: Version 7.5.0.1076 armV7 Phone: Samsung GT-I9100 Android 4.1.2 Changed my password. After minor problems with Spotify I downloaded the new version 7.5.0 Now: I have to log in every tim...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Amazon Fire TV App Installing in French

I switched my account on my FireTV from a US address to my Canadian one... and now my Spotify app is installing in French. I am all about bilingualism but I can't speak french so this needs to change (please and thank you...)

  • Casual Listener
  • I switched my account on my FireTV from a US address to my Canadian one... and now my Spotify app is installing in French. I am all about bilingualism but I can't speak french so this needs to c...
  • shaneosan
  • Casual Listener
  • 3297 Views
  • 2 replies
  • 0 likes
  • 3297 Views
  • 2 replies
  • 0 likes

Saved ,microsd

Minhas musicas estavam gravadas no MicroSD, mas eu o retirei para ver o conteudo de outro cartao e quando voltei as musicas baixadas na estavam mai la. Eu vou ter que baixa-las todas de novo? My songs were recorded on the MicroSD, but I took it out t...

  • Newbie
  • Minhas musicas estavam gravadas no MicroSD, mas eu o retirei para ver o conteudo de outro cartao e quando voltei as musicas baixadas na estavam mai la. Eu vou ter que baixa-las todas de novo?  ...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

No Library on Galaxy s7 edge

Hello there, After downloading spotify on my s7 edge there is no option to either save a song for offline play on my phone, nor is there a section where I can choose from "artist. Song. album" etc. Additionally, my desktop app only has 4 artists save...

  • Visitor
  • Hello there,   After downloading spotify on my s7 edge there is no option to either save a song for offline play on my phone, nor is there a section where I can choose from "artist. Song. albu...
  • cmx152
  • Casual Listener
  • 635 Views
  • 3 replies
  • 0 likes
  • 635 Views
  • 3 replies
  • 0 likes

Help!

I had to uninstall my spotify app and reinstall it. Ive logged back in and lost all my playlists and gone back to free instead of premium. Will I still be charged for the premium? How do I get my playlists back?

  • Newbie
  • I had to uninstall my spotify app and reinstall it. Ive logged back in and lost all my playlists and gone back to free instead of premium. Will I still be charged for the premium? How do I get my pla...
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot download thru cellular data

Hi.I'd like to download a full playlist using my mobile data, but I can't seem to. I've already switched on to allow dowloading using data but whenever I get back to download playlist it displays the same error. Can somebody help? Thanks.

  • Casual Listener
  • Hi. I'd like to download a full playlist using my mobile data, but I can't seem to. I've already switched on to allow dowloading using data but whenever I get back to download playlist it displays...
  • mrkaczor
  • Casual Listener
  • 454 Views
  • 3 replies
  • 1 likes
  • 454 Views
  • 3 replies
  • 1 likes

Every time my phone gets a notification, the music stops playing and i have to restart my phone

This is **bleep**ing pissing me off i didn't pay money for this **bleep**ing bull**bleep**. every thing else works fine except this **bleep**ing piece of **bleep** app

  • Newbie
  •  This is **bleep**ing pissing me off i didn't pay money for this **bleep**ing bull**bleep**. every thing else works fine except this **bleep**ing piece of **bleep** app
  • 346 Views
  • 0 replies
  • 0 likes
  • 346 Views
  • 0 replies
  • 0 likes

Cant play a specific song

I cant play a specific Song on my android device (Samsung S5 neo) and cant find also on my Computer. I can see the cover but it doesnt play the song also while being online. I can click on download or on the song nothing happens.

  • Newbie
  • I cant play a specific Song on my android device (Samsung S5 neo) and cant find also on my Computer. I can see the cover but it doesnt play the song also while being online. I can click on download o...
  • droppedtothesky
  • Casual Listener
  • 385 Views
  • 2 replies
  • 0 likes
  • 385 Views
  • 2 replies
  • 0 likes