Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 62458 Views
  • 68 replies
  • 26 likes
  • 62458 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28537 Views
  • 5 replies
  • 0 likes
  • 28537 Views
  • 5 replies
  • 0 likes

"Waiting to download." Local Files

Hello, I have a handful of music that isn't available on Spotify that I want to import into my device for listening without having to download a secondary music application. I'm using a Huawei Nexus 6P running Android 7.1.1. My PC is connected to my ...

  • Newbie
  • Hello, I have a handful of music that isn't available on Spotify that I want to import into my device for listening without having to download a secondary music application.   I'm using a Huaw...
  • Joe
  • Community Legend
  • 1307 Views
  • 1 replies
  • 0 likes
  • 1307 Views
  • 1 replies
  • 0 likes

New update: how do I shuffle my downloaded songs now?

What I used to do most of the time is I'd go to my library, all songs, filter by downloaded, shuffle. Now the library is gone... Does that mean I have to favourite all the songs I download?What a weird change.

  • Casual Listener
  • What I used to do most of the time is I'd go to my library, all songs, filter by downloaded, shuffle. Now the library is gone... Does that mean I have to favourite all the songs I download? What a w...
  • Novocaine
  • Casual Listener
  • 1238 Views
  • 4 replies
  • 0 likes
  • 1238 Views
  • 4 replies
  • 0 likes

[Android][Your Music] Recent change is awful

Can I no longer download individual songs? Only albums?I should be able to get to my artists in no more than two clicks.One of the reasons I stick with Spotify over Google music is the ease of use of the app. It has now been made equally obscure. I w...

  • Regular
  • Can I no longer download individual songs? Only albums? I should be able to get to my artists in no more than two clicks. One of the reasons I stick with Spotify over Google music is the ease o...
  • Skinhinge
  • Regular
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Can't find "My Songs" after the new update?

After this last update (updated Dec. 9 I believe?) I can't figure out how to access the list of all my downloaded songs. (I have a galaxy s7 and a premium account if that matters)

  • Newbie
  • After this last update (updated Dec. 9 I believe?) I can't figure out how to access the list of all my downloaded songs. (I have a galaxy s7 and a premium account if that matters)
  • 356 Views
  • 0 replies
  • 0 likes
  • navigation issues
  • 356 Views
  • 0 replies
  • 0 likes

*Troubleshooting* Spotify doesn’t stream to receiver anymore. Out of options :(

3 devices (smartphone, tablet, PC(LAN)) plays songs fine.All show my receiver (Pioneer VSX 924, Spotify certified) for playing by Spotify connectReceiver shows title song, but doesn’t play. Sometimes a few seconds, most of the time nothing.Last week ...

  • Casual Listener
  • 3 devices (smartphone, tablet, PC(LAN)) plays songs fine. All show my receiver (Pioneer VSX 924, Spotify certified) for playing by Spotify connect Receiver shows title song, but doesn’t play. Somet...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

O Spotify deliga

Quando estou escutando minas playlists e alguém liga para o meu celular, o Spotify desliga. Isso não acontecia. Mas agora sim, inclusive quando vou escutar um áudio do whatsapp.

  • Visitor
  • Quando estou escutando minas playlists e alguém liga para o meu celular, o Spotify desliga. Isso não acontecia. Mas agora sim, inclusive quando vou escutar um áudio do whatsapp.
  • itu_
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Unable to share with spotify users through app.

Every time I try to share a song with a friend, I get a window that pops up at the bottom of my screen that will let me send through almost any other app, accept for Spotify. I have attached a picture to show you what I mean. This just started happen...

  • Casual Listener
  • Every time I try to share a song with a  friend, I get a window that pops up at the bottom of my screen that will let me send through almost any other app, accept for Spotify. I have attached a ...
  • acarvallo7
  • Casual Listener
  • 558 Views
  • 1 replies
  • 1 likes
  • Help
    not working
    problem
    S7
    sharing
  • 558 Views
  • 1 replies
  • 1 likes

does family premium allow fast forward, rewind, tap?

Hi,I plan to use spotify family premium. So registered today and checked out free spotify on android 1st. Here I cannot fast-forward or rewind a song. Also I cannot tap on (to jump directly e.g. into the middle of the song).If this is also valid for ...

  • Regular
  • Hi, I plan to use spotify family premium. So registered today and checked out free spotify on android 1st. Here I cannot fast-forward or rewind a song. Also I cannot tap on (to jump directly e.g. in...
  • guest7777
  • Regular
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

[Android][Other] I CAN'T FAST FORWARD!!! HELP!!

I can't fast forward or backward in the track!! What the **bleep**?!?! WHAT THE FUUUCK?!?! HALP HEEELP!!! This is in the latest update for android. PLEASE FIX THIS!!!

  • Casual Listener
  • I can't fast forward or backward in the track!! What the **bleep**?!?! WHAT THE FUUUCK?!?! HALP HEEELP!!! 😭 This is in the latest update for android. PLEASE FIX THIS!!!
  • 324 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 324 Views
  • 0 replies
  • 0 likes

Sd Karte entnehmen

Hallo liebe Spotify-Community,Und zwar hab ich folgendes Problem. Den Speicherort hab ich auf die SD-karte eingestellt, wo ich auch playlisten heruntergeladen habe. Aber sobald ich die Sd Karte aus meinem Handy rausschmeiße und später wieder einlege ...

  • Newbie
  • Hallo liebe Spotify-Community, Und zwar hab ich folgendes Problem. Den Speicherort hab ich auf die SD-karte eingestellt, wo ich auch playlisten heruntergeladen habe. Aber sobald ich die Sd Karte a...
  • 291 Views
  • 0 replies
  • 0 likes
  • 291 Views
  • 0 replies
  • 0 likes

Solved!! Premium

I got Premium account.Using Android smartphone i can listen an album only random...is it true?

  • Casual Listener
  • I got Premium account. Using Android smartphone i can listen an album only random...is it true?
  • Robycop
  • Casual Listener
  • 408 Views
  • 2 replies
  • 0 likes
  • 408 Views
  • 2 replies
  • 0 likes

Samsung s6 issues

I've started having issues with the spotify mobile app. Essentially the album artwork/song details freezes, but the music continues playing. So you have the details of a song you previously played up, with another song playing. You try to open the ap...

  • Newbie
  • I've started having issues with the spotify mobile app. Essentially the album artwork/song details freezes, but the music continues playing. So you have the details of a song you previously played up...
  • Sav83
  • Newbie
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Music stops when opening other apps

I've searched for solutions and found none. I tried the battery optimization thing, and it did nothing. Half the time the music just stops, and the other half the app closes. How can this be fixed? I'm using a new Marshmallow tablet.

  • Music Fan
  • I've searched for solutions and found none. I tried the battery optimization thing, and it did nothing. Half the time the music just stops, and the other half the app closes. How can this be fixed? ...
  • hannibalhaswari
  • Music Fan
  • 585 Views
  • 3 replies
  • 0 likes
  • music stops
  • 585 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Connect and Play Fi Streaming Dropping and Reverting back to Android

Purchased a Play-Fi streaming sound bar.Using Samsung Galaxy S5Can stream spotify connect to soundbar.Continually reverts back to my phone from my living room. Can anyone help?

  • Casual Listener
  • Purchased a Play-Fi streaming sound bar. Using Samsung Galaxy S5 Can stream spotify connect to soundbar. Continually reverts back to my phone from my living room.     Can anyone help?
  • maddieprivate
  • Casual Listener
  • 655 Views
  • 1 replies
  • 0 likes
  • 655 Views
  • 1 replies
  • 0 likes

Podcasts dont work

My Spotify and Android system are all updated when I click on a podcast nothing happens?? Why? I'm in the UK

  • Newbie
  • My Spotify and Android system are all updated when I click on a podcast nothing happens?? Why? I'm in the UK
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Offline playlists deleting once they are downloaded

Hi,I have recently purchased a new Android phone and it keeps logging me out of Spotify Premium and also deleting my offline playlists as soon as they are downloaded. I have tried removing Spotify data and reinstalling the app and this hasn't helped....

  • Newbie
  • Hi, I have recently purchased a new Android phone and it keeps logging me out of Spotify Premium and also deleting my offline playlists as soon as they are downloaded. I have tried removing Spotify ...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Unable to download music

Hi i decided to get a premium account again to see if i will now be able to download again music but to my dismay im still unable to download. It still prompts that i need to go to settings and "switch on download using cellular data" even though tha...

  • Casual Listener
  • Hi i decided to get a premium account again to see if i will now be able to download again music but to my dismay im still unable to download. It still prompts that i need to go to settings and "swit...
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes

Mobile data being used when playing music downloaded onto Samsung S7

I received a notification from my cellular provider that I had gone over my data limit this month. This was odd because I'm always careful with my data and I always save music to my phone with Spotify and only ever stream when on wifi. Spotify has us...

  • Casual Listener
  • I received a notification from my cellular provider that I had gone over my data limit this month. This was odd because I'm always careful with my data and I always save music to my phone with Spotif...
  • 348 Views
  • 0 replies
  • 0 likes
  • 348 Views
  • 0 replies
  • 0 likes