Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47712 Views
  • 66 replies
  • 25 likes
  • 47712 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880310 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880310 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26908 Views
  • 4 replies
  • 0 likes
  • 26908 Views
  • 4 replies
  • 0 likes

singles section om artist page missing on Spotify app for Android

i noticed the last two time i used Spotify that the singles section on an artist page on the Spotify app for Android is missing. for example, on Metallica's artist page, it show the New Releases, Popular, Artist Radio, Related Artist, On Tour, Albums...

  • Music Fan
  • i noticed the last two time i used Spotify that the singles section on an artist page on the Spotify app for Android is missing.    for example, on Metallica's artist page, it show the Ne...
  • chrisbizarre13
  • Casual Listener
  • 2168 Views
  • 9 replies
  • 3 likes
  • 2168 Views
  • 9 replies
  • 3 likes

Bug no notification icon when spotify is playing on android?

I just realised why my battery drained so fast the previous week. I found out that spotify continued to play when I left my car (Bluetooth). Normally spotify stops playing when disconnect but that seems to not be the case. And I don't have any spotif...

  • Casual Listener
  • I just realised why my battery drained so fast the previous week. I found out that spotify continued to play when I left my car (Bluetooth). Normally spotify stops playing when disconnect but that se...
  • WaZQc
  • Casual Listener
  • 2040 Views
  • 13 replies
  • 10 likes
  • 2040 Views
  • 13 replies
  • 10 likes

Issues with Android UI context menu touch area

Hi, I've been using Spotify on a number of different sized android devices for about 3 months, and there is a very specific UI niggle that I've experienced on every device I've used it on (so far, 4.0", 4.7", 8.9" and 10.1" screen devices). The conte...

spotify.png
  • Casual Listener
  • Hi,  I've been using Spotify on a number of different sized android devices for about 3 months, and there is a very specific UI niggle that I've experienced on every device I've used it o...
  • cearalc
  • Newbie
  • 1381 Views
  • 8 replies
  • 9 likes
  • 1381 Views
  • 8 replies
  • 9 likes

Buzzing and dragging on android

Have searched and cant find anything on this for android. Songs regularly buzz and drag on sgs7 android v 6.0.1 and spotify v 6.9.0.1212 armv7. Is there anything that can be done to fix this?

  • Casual Listener
  • Have searched and cant find anything on this for android. Songs regularly buzz and drag on sgs7 android v 6.0.1 and spotify v 6.9.0.1212 armv7. Is there anything that can be done to fix this?
  • Joe
  • Community Legend
  • 532 Views
  • 1 replies
  • 0 likes
  • 532 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download folder is not saved

Dear community,I have a Problem. I've downloaded a lot songs and when I restarted my Phone (Android) Spotify wants me to log in again, this is not a problem but i have saved all Downloaded songs to my SD card and when i log in the standard download f...

  • Casual Listener
  • Dear community, I have a Problem. I've downloaded a lot songs and when I restarted my Phone (Android) Spotify wants me to log in again, this is not a problem but i have saved all Downloaded songs ...
  • Joe
  • Community Legend
  • 631 Views
  • 4 replies
  • 0 likes
  • 631 Views
  • 4 replies
  • 0 likes

Green arrow question

What exactly is the green arrow at the song meaning . I first thought this are offline synced songs. But i also have songs wich have no arrow and are playing if i am offline. Please see at the screenshot:

2012-11-29 13.25.17.png
  • Roadie
  • What exactly is the green arrow at the song meaning . I first thought this are offline synced songs. But i also have songs wich have no arrow and are playing if i am offline. Please see at the screen...
  • CTownDawgs
  • Music Fan
  • 48337 Views
  • 16 replies
  • 0 likes
  • 48337 Views
  • 16 replies
  • 0 likes

Spotify se cuelga

Hola. En android, coriendo con bluetoth, spotify a veces se cuelga, reproduce la musica, pero no muestra las opciones del programa

  • Regular
  • Hola. En android, coriendo con bluetoth, spotify a veces se cuelga, reproduce la musica, pero no muestra las opciones del programa
  • neustg
  • Newbie
  • 3726 Views
  • 2 replies
  • 1 likes
  • Android
    tildar
  • 3726 Views
  • 2 replies
  • 1 likes

Playlists keep losing "offline" status

I've had this problem for years accorss all my android phones:I set a playlist to be available offline. It downloads the songs and works fine. For a while. At some point, after a few days the playlist is no longer tagged as "offline" and I need to st...

  • Casual Listener
  • I've had this problem for years accorss all my android phones: I set a playlist to be available offline. It downloads the songs and works fine. For a while.   At some point, after a few day...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Singles section gone on my android device

The singles section on my android device is gone. I can still access singles or EP's if they're listed as a new release on top of the artist page, or if i hit on "go to album", but the list just isn't there and there's no way to get to it. It still a...

  • Casual Listener
  • The singles section on my android device is gone. I can still access singles or EP's if they're listed as a new release on top of the artist page, or if i hit on "go to album", but the list just isn'...
  • boutitbenza_699
  • Music Fan
  • 492 Views
  • 2 replies
  • 1 likes
  • 492 Views
  • 2 replies
  • 1 likes

Can't view any artists singles on Spotify

Recently i have not been able to view singles for any artists on their page. When i search up the single i could find it but i cant see it on the artists page. Any fixes for this? Im using the most current android version btw.

  • Casual Listener
  • Recently i have not been able to view singles for any artists on their page. When i search up the single i could find it but i cant see it on the artists page. Any fixes for this? Im using the most c...
  • boutitbenza_699
  • Music Fan
  • 3178 Views
  • 7 replies
  • 0 likes
  • 3178 Views
  • 7 replies
  • 0 likes

Skipping on chromecast causes freezing

Help!! I'm getting angry. Spotify gets stuck in pause mode whenever I skip songs or want to go back... help...all firmware is up to date.

  • Newbie
  • Help!! I'm getting angry. Spotify gets stuck in pause mode whenever I skip songs or want to go back... help...all firmware is up to date.
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Spotify Premium e Riproduzione casuale

Ciao, ho attivato ieri sera la mia settimana di prova di spotify premium.Ho scaricato qualche album intanto che ero in casa col wifi e stamattina in macchina li ho ascoltati offline. Come mai però vanno in riproduzione casuale? Avendo scaricato l'int...

  • Casual Listener
  • Ciao, ho attivato ieri sera la mia settimana di prova di spotify premium. Ho scaricato qualche album intanto che ero in casa col wifi e stamattina in macchina li ho ascoltati offline. Come...
  • 899 Views
  • 0 replies
  • 1 likes
  • 899 Views
  • 0 replies
  • 1 likes

Android Background Not Runing..

Hello,I'm Ahmet. From Turkey. İn the İstanbul. I'm using phone Samsung Note 5. Background not runing.. Clear all apps the spotify closed. I'm sure. This problem with great solutions.Regards..

  • Newbie
  • Hello, I'm Ahmet. From Turkey. İn the İstanbul. I'm using phone Samsung Note 5. Background not runing.. Clear all apps the spotify closed. I'm sure. This problem with great solutions. Regards..
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

¿Porque ya no reproduce el aleatorio?

De la nada dejó de reproducir las playlist parece que si las reproduce pero no. Y salta de canciones sólo

  • Casual Listener
  • De la nada dejó de reproducir las playlist parece que si las reproduce pero no. Y salta de canciones sólo
  • 565 Views
  • 0 replies
  • 0 likes
  • 565 Views
  • 0 replies
  • 0 likes

Song paused when giving a like on facebook

I was on facebook while spotify was runnign background, when i "liked" any post, the song stopped like for 2 or 3 second

  • Casual Listener
  • I was on facebook while spotify was runnign background, when i "liked" any post, the song stopped like for 2 or 3 second 😞
  • 505 Views
  • 0 replies
  • 0 likes
  • Facebook
    like
    paused
  • 505 Views
  • 0 replies
  • 0 likes

Tell Spotify to store Music on SD card

Hi there,for some reason, all my stored music on my SD card wasn't readable anymore after a crash so I decided to re-download them. But now, for undisclosed reasons, Spotify refuses to save them onto the SD card. I also tried to move the com.spotify....

  • Regular
  • Hi there, for some reason, all my stored music on my SD card wasn't readable anymore after a crash so I decided to re-download them. But now, for undisclosed reasons, Spotify refuses to save them ...
  • 328 Views
  • 0 replies
  • 0 likes
  • 328 Views
  • 0 replies
  • 0 likes

Can't play music on my android phone

Every time I try to play and hear music on my android phone Spotify tells me that I need a premium account.Isn't it possible anymore to hear ANY music on the phone if you don't have a premium account??

  • Casual Listener
  • Every time I try to play and hear music on my android phone Spotify tells me that I need a premium account. Isn't it possible anymore to hear ANY music on the phone if you don't have a premium accou...
  • schnuewes
  • Casual Listener
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify se para al minimizar la app

Tengo un alcatel pop 4 y la musica de spotify se detiene al hacer cualquier accion fuera de la app, alguna solucion?

  • Newbie
  • Tengo un alcatel pop 4 y la musica de spotify se detiene al hacer cualquier accion fuera de la app, alguna solucion?
  • Sophia
  • Roadie
  • 913 Views
  • 1 replies
  • 0 likes
  • 913 Views
  • 1 replies
  • 0 likes