Help - Android

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy
Spotify Star
2023-07-11 7:43:36 PM
2024-10-15 5:23:53 PM
jt120
Regular
46548 Views
66 replies
25 likes

46548 Views
66 replies
25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

Daniel
Community Legend
2014-09-11 11:47:34 AM
2014-10-29 11:18:30 AM
Daniel
Community Legend
879795 Views
11 replies
51 likes
Android
Guide
Troubleshooting

879795 Views
11 replies
51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
2024-08-21 3:01:30 PM
shahn321
Casual Listener
26845 Views
4 replies
0 likes

26845 Views
4 replies
0 likes

Spotify Connect next song is not correct for large playlists

When playing playlists with more than 122 songs from android app via spotify connect at another device (Spotify Windows Desktop) the next song in queue ist the first song from the playlist not the next song from playlist as expected. Steps to reprodu...

rmp-0815
Newbie
When playing playlists with more than 122 songs from android app via spotify connect at another device (Spotify Windows Desktop) the next song in queue ist the first song from the playlist not the ne...
2016-10-08 10:56:53 PM
237 Views
0 replies
1 likes

237 Views
0 replies
1 likes

[All Platforms][Other] Family Plan: 1 offline device for person at least

I recently move from the premium plan to the family premium plan.Unfortunately I still have only 3 devices to use offline.Two problems: first the Internet connection on mobile devices (3G) in Brazil are very unstable, second I don't want to use my mo...

imunoalergia
Newbie
I recently move from the premium plan to the family premium plan. Unfortunately I still have only 3 devices to use offline. Two problems: first the Internet connection on mobile devices (3G) i...
2016-10-02 3:19:00 PM
2016-10-08 8:45:00 PM
blake
Community Legend
211 Views
1 replies
0 likes

211 Views
1 replies
0 likes

Playing a playlist folder

So I have several playlist folders with individual playlists in them as sometimes I like to listen to just one and sometimes I perfer the whole thing. Plus it makes it easier to find things when I am looking for it. On my desktop, i could play the en...

ngill302
Newbie
So I have several playlist folders with individual playlists in them as sometimes I like to listen to just one and sometimes I perfer the whole thing. Plus it makes it easier to find things when I am...
2016-10-08 2:57:02 PM
2016-10-08 4:21:34 PM
Joe
Community Legend
249 Views
1 replies
0 likes

249 Views
1 replies
0 likes

Loading albums/artists takes forever

Dear fellow Spotify'rs, Since the last week my phone takes forever to load some albums or artists pages. How can this be solved (as soon as possible)? Best regards,

DaMrMeth
Newbie
Dear fellow Spotify'rs, Since the last week my phone takes forever to load some albums or artists pages. How can this be solved (as soon as possible)? Best regards,
2016-10-08 2:19:38 PM
2016-10-08 4:17:29 PM
Joe
Community Legend
2827 Views
1 replies
0 likes

2827 Views
1 replies
0 likes

Music stops after a few minutes

HI i have a Problem when im playing music in Spotify PREMIUM of my android smartaphone. I have a samsung galaxy s5 android 6.0.1.The Music stops after a few minutes, the Spotify app is open. I must push the play Button and then the music Starts again...

Senny86
Newbie
HI i have a Problem when im playing music in Spotify PREMIUM of my android smartaphone. I have a samsung galaxy s5 android 6.0.1. The Music stops after a few minutes, the Spotify app is open. I mu...
2016-10-08 2:33:00 PM
2016-10-08 4:14:22 PM
Joe
Community Legend
898 Views
1 replies
0 likes

898 Views
1 replies
0 likes

Offline doesnt work. Spotify crashed.

When i go offline and i want to choose a playlist, Spotify crashed. All the numbers are downloaded in de the playlist. Please can someone help me? I have reinstal Spotify and i have the last updates from my Samsung S6 Edge.

dieselharley
Casual Listener
When i go offline and i want to choose a playlist, Spotify crashed. All the numbers are downloaded in de the playlist. Please can someone help me? I have reinstal Spotify and i have the last updates ...
2016-10-08 9:04:07 AM
2016-10-08 12:34:26 PM
dieselharley
Casual Listener
386 Views
6 replies
0 likes

386 Views
6 replies
0 likes

Solved!! Spotify only let's me in, on chrome but not the app

I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not the app

Snownightstar16
Regular
I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not t...
2016-10-07 12:48:34 AM
2016-10-08 6:24:03 AM
Snownightstar16
Regular
476 Views
2 replies
0 likes

476 Views
2 replies
0 likes

Spotify only let's me in, on chrome but not the app

I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not the app

Snownightstar16
Regular
I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not t...
2016-10-07 12:54:02 AM
2016-10-08 6:11:15 AM
marlonsphere
Roadie
352 Views
1 replies
0 likes

352 Views
1 replies
0 likes

Downloading error message

Hello, I am using spotify on my Samsung Tab S2 for a few months now. Everything was fine until a few days ago: I wanted to download an album (for offline use) and suddenly the following error message appeared: ERROR WHILE DOWNLOADINGYou have reached ...

wortfink
Newbie
Hello, I am using spotify on my Samsung Tab S2 for a few months now. Everything was fine until a few days ago: I wanted to download an album (for offline use) and suddenly the following erro...
2016-10-07 11:38:59 AM
2016-10-08 6:08:51 AM
marlonsphere
Roadie
970 Views
1 replies
0 likes

970 Views
1 replies
0 likes

Solved!! Spotify crashes when offline

Whenever i try to use Spotify while not connected to data or WiFi it crashes as soon as I go to the My Library section. Going into the settings for eksample is completely fine. Have only had this problem as of the last 24 hours. I have seen others ha...

Kenngran
Casual Listener
Whenever i try to use Spotify while not connected to data or WiFi it crashes as soon as I go to the My Library section. Going into the settings for eksample is completely fine. Have only had this pro...
2016-09-29 3:56:16 PM
2016-10-08 4:07:23 AM
tamito
Casual Listener
10662 Views
20 replies
0 likes

10662 Views
20 replies
0 likes

Issues with Cyanogen 13 causing Spotify to crash.

It's only been quite recently where I have experienced an issue with Cyanogen 12.1 and 13. If I download a playlist for offline play on my phone and click onto the playlist the app instantly closes on me and I cannot play a song. has anyone else expe...

minimon100
Casual Listener
It's only been quite recently where I have experienced an issue with Cyanogen 12.1 and 13. If I download a playlist for offline play on my phone and click onto the playlist the app instantly closes o...
2016-10-07 7:46:40 PM
2016-10-07 12:55:15 AM
Joe
Community Legend
447 Views
3 replies
0 likes

447 Views
3 replies
0 likes

Sound not working

I have a new Samsung Galaxy S7 and my volume is all the way up but I can't hear the music. I just played a video on YouTube to test it and it was fine but when I go back on my Spotify it's silent. It's getting frustrating now. Im not very phone savvy...

Sorgueira
Newbie
I have a new Samsung Galaxy S7 and my volume is all the way up but I can't hear the music. I just played a video on YouTube to test it and it was fine but when I go back on my Spotify it's silent. It...
2016-10-07 8:48:40 PM
2016-10-07 10:43:02 PM
Alexburkeftw
Regular
274 Views
1 replies
0 likes

274 Views
1 replies
0 likes

Solved!! App crashing on startup without internet connection

The latest android version keeps crashing on startup. If the internet is disabled it crashes.I think it has something to do with Daily Mix being in the recently listened to section. Maybe the client app fails to run without it checking something off ...

alexaka1
Casual Listener
The latest android version keeps crashing on startup. If the internet is disabled it crashes. I think it has something to do with Daily Mix being in the recently listened to section. Maybe the clien...
2016-10-05 8:46:38 PM
2016-10-07 9:42:05 PM
Joe
Community Legend
2051 Views
3 replies
0 likes
Android
bug
Crash
phone

2051 Views
3 replies
0 likes

Solved!! Crash

Hey! (First, sorry for my bad english) So how is it possible: if my wi-fi is on, i can enter spotify, and it works, but if my wi-fi is offline, my spotify crashing all the time. (so i open it, it enter spotify, and in that moment instantly exit.) Tha...

GaborGy
Casual Listener
Hey! (First, sorry for my bad english) So how is it possible: if my wi-fi is on, i can enter spotify, and it works, but if my wi-fi is offline, my spotify crashing all the time. (so...
2016-10-07 4:58:31 PM
2016-10-07 5:45:50 PM
GaborGy
Casual Listener
390 Views
2 replies
0 likes

390 Views
2 replies
0 likes

Solved!! How To Reverse Playlists on App?

Reinstalled Spotify and now my Starred folder is upside down. Tried clicking the playlist options but the option for "Recently Added" is not there. Help?

HeroicNudity
Casual Listener
Reinstalled Spotify and now my Starred folder is upside down. Tried clicking the playlist options but the option for "Recently Added" is not there. Help?
2016-09-30 7:13:50 PM
2016-10-07 4:31:06 PM
HeroicNudity
Casual Listener
1626 Views
3 replies
0 likes

1626 Views
3 replies
0 likes

Playlist Download Don't Work

Hi I'm using spotify on my Samsung device it was working fine ( Downloading ) I never encoutred this kind of problem .My 4G Is On I Can Access the playlist online My Download Settings are on ( Cellular Download Option is on )But yet it won't download...

roelor
Regular
Hi I'm using spotify on my Samsung device it was working fine ( Downloading ) I never encoutred this kind of problem . My 4G Is On I Can Access the playlist online My Download Settings are on...
2016-10-07 3:22:10 AM
2016-10-07 11:02:07 AM
Joe
Community Legend
737 Views
11 replies
0 likes

737 Views
11 replies
0 likes

downloadet songs lost

Hello,three times it came over me, that all my downloadet Songs (2.800) was lost.From one moment to an other Spotify dont want to play any song and i see, the Button "Download" - that first was green, is now grey and all Songs are gone.So i have to w...

user-removed
Visitor
Hello, three times it came over me, that all my downloadet Songs (2.800) was lost. From one moment to an other Spotify dont want to play any song and i see, the Button "Download" - that first was g...
2016-10-05 3:04:05 PM
2016-10-07 10:22:59 AM
user-removed
Not applicable
411 Views
4 replies
0 likes

411 Views
4 replies
0 likes

Playlist Folders on Android

Why can't I see the playlist folders that I created with the Spotify Windows desktop program when running Spotify on Android? I was reading some old posts from 2012, and it appeared that Spotify back then was about to release an Android version that ...

robert99999
Newbie
Why can't I see the playlist folders that I created with the Spotify Windows desktop program when running Spotify on Android? I was reading some old posts from 2012, and it appeared tha...
2016-10-07 7:12:36 AM
2016-10-07 9:02:27 AM
Cat68
Newbie
880 Views
2 replies
0 likes

880 Views
2 replies
0 likes

Music starts playing when plugged in to charge

I have a Samsung s7 and have a new issue whereby the phone will start Spotify and begin playing music when put on to charge. This started about two weeks ago. I have had Spotify for several years and this phone for at least 6 months and it has only j...

hrawal
Casual Listener
I have a Samsung s7 and have a new issue whereby the phone will start Spotify and begin playing music when put on to charge. This started about two weeks ago. I have had Spotify for several years and...
2016-10-07 7:41:36 AM
2016-10-07 8:51:26 AM
marlonsphere
Roadie
2298 Views
3 replies
0 likes

2298 Views
3 replies
0 likes

Solved!! Radio Playback freezes after liking a song

DescriptionWhen listening to a music on radio, playback and screen will lock up after liking a song.Buttons work to an extent; you can pause playback/skip to next song, but playback will not resume. What are the steps you took to get to the error/iss...

JasonFTFW
Regular
Description When listening to a music on radio, playback and screen will lock up after liking a song. Buttons work to an extent; you can pause playback/skip to next song, but playback will not resu...
2013-04-24 10:18:24 PM
2016-10-07 8:48:01 AM
finsterkatz
Newbie
1875 Views
7 replies
3 likes
Android
freeze
lock up
Radio

1875 Views
7 replies
3 likes

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