Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 53397 Views
  • 68 replies
  • 25 likes
  • 53397 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27665 Views
  • 5 replies
  • 0 likes
  • 27665 Views
  • 5 replies
  • 0 likes

Bluetooth Track Queue

when connected to Bluetooth - Spotify does not provide the track queue / list, it only displays the current track information. I have been a long-time Google Play user, where I would have both the track info and queue of upcoming songs, when connecte...

  • Visitor
  • when connected to Bluetooth - Spotify does not provide the track queue / list, it only displays the current track information. I have been a long-time Google Play user, where I would h...
  • user-removed
  • Not applicable
  • 1685 Views
  • 2 replies
  • 0 likes
  • bluetooth
    Car
    track queue
  • 1685 Views
  • 2 replies
  • 0 likes

Reinstalling Spotify

I have a android, galaxyou S7 (I am a Premium user) Recently songs have either stopped playing half way through or songs that I've had have been "unable to play". I've read reinstalling the app can fix this issue. My concern is will I lose my saved s...

  • Newbie
  • I have a android, galaxyou S7 (I am a Premium user) Recently songs have either stopped playing half way through or songs that I've had have been "unable to play". I've read reinstalling the app can f...
  • marlonsphere
  • Roadie
  • 781 Views
  • 2 replies
  • 0 likes
  • 781 Views
  • 2 replies
  • 0 likes

Way to know in which playlist/s is any given song at once

I have many songs in my play list . I'm not a subscriber. This music is already downloaded. I want to listen to my playlist . But all it will do is let me listen in shuffle. How do I listen to what I want.

  • Newbie
  • I have many songs in my play list . I'm not a subscriber. This music is already downloaded. I want to listen to my playlist . But all it will do is let me listen in shuffle. How do I listen to what I...
  • Joe
  • Community Legend
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes

Cargo a cuenta antes de tiempo

Por que si compro mi cuenta ya me hace el cargo a la cuenta antes de tiempo. Por favor quiero saber por que pasa esto

  • Newbie
  • Por que si compro mi cuenta ya me hace el cargo a la cuenta antes de tiempo. Por favor quiero saber por que pasa esto
  • marcosensation
  • Casual Listener
  • 496 Views
  • 2 replies
  • 1 likes
  • 496 Views
  • 2 replies
  • 1 likes

Spotify not allowing notifications from other apps

Over the last few months, I have been having problems when using spotify and other apps such as runkeeper or waze. If i'm listening to music, spotify will audio duck when I receiver a notification from either of these apps, but the sound from the not...

  • Newbie
  • Over the last few months, I have been having problems when using spotify and other apps such as runkeeper or waze. If i'm listening to music, spotify will audio duck when I receiver a notification fr...
  • crematedman
  • Community Legend
  • 430 Views
  • 1 replies
  • 1 likes
  • 430 Views
  • 1 replies
  • 1 likes

Descarga de música en el teléfono

La música que descargo de spotify se está guardando directamente en la música de mi teléfono (android), tengo entendido que no debería de ser así y además no quiero porque me quedaría sin espacio. ¿Cómo puedo evitar que se guarde en mi teléfono, o es...

  • Newbie
  • La música que descargo de spotify se está guardando directamente en la música de mi teléfono (android), tengo entendido que no debería de ser así y además no quiero porque me quedaría sin espacio. ¿C...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Hi, I've a problem with the song's sequence, It doesnt change automatically the song

Hi,Everytime that I'm listening Playlists or albums and using other Apps or just Standby my phone, It doesnt change automatically the song and I've to open Spotify for it to happen.How can I do?I obviuosly have Premium.

  • Casual Listener
  • Hi, Everytime that I'm listening Playlists or albums and using other Apps or just Standby my phone, It doesnt change automatically the song and I've to open Spotify for it to happen. How can I do? ...
  • Joe
  • Community Legend
  • 380 Views
  • 3 replies
  • 0 likes
  • 380 Views
  • 3 replies
  • 0 likes

App Crashing on Android

Spotify app on my Android keeps crashing everytime I'm in the underground. It didn't do this before, why ishould it happening now?

  • Regular
  • Spotify app on my Android keeps crashing everytime I'm in the underground. It didn't do this before, why ishould it happening now?
  • Joe
  • Community Legend
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Equliaser on a huawei p9

Hey. Where can i find equaliser on my huawei p9? It is not where it was on my samsung phone

  • Newbie
  • Hey. Where can i find equaliser on my huawei p9? It is not where it was on my samsung phone
  • Joe
  • Community Legend
  • 953 Views
  • 1 replies
  • 0 likes
  • 953 Views
  • 1 replies
  • 0 likes

Spotify connects to other unknown devices!

Hey folks, since a couple of weeks my Spotify (on PC and iPhone) stops playing music and connects to other, unknown devices(mostly iPhones)! After it stops playing my music I click on "play on this computer (for example) and it starts playing a total...

  • Casual Listener
  • Hey folks, since a couple of weeks my Spotify (on PC and iPhone) stops playing music and connects to other, unknown devices(mostly iPhones)! After it stops playing my music I click on "play on this c...
  • Joe
  • Community Legend
  • 981 Views
  • 4 replies
  • 0 likes
  • 981 Views
  • 4 replies
  • 0 likes

Can't play entire album on android phone

When I search for an album on my mobile phone through my free Spotify account and then try to play it, it only plays one song from the album and then starts playing suggested songs from the same artist. This doesn't happen on my computer or tablet. I...

  • Visitor
  • When I search for an album on my mobile phone through my free Spotify account and then try to play it, it only plays one song from the album and then starts playing suggested songs from the same arti...
  • aodhokeady
  • Gig Goer
  • 524 Views
  • 3 replies
  • 0 likes
  • 524 Views
  • 3 replies
  • 0 likes

Stations Question

I am using a Galaxy S7:So when I am using the rating option (thumbs up/thumbs down) between songs it does not reset for the next song. I mean If I rate a Daft Punk some as a "thumbs up" then skip to a Korn song the "thumbs up" doesn't go away. It is ...

  • Visitor
  • I am using a Galaxy S7: So when I am using the rating option (thumbs up/thumbs down) between songs it does not reset for the next song. I mean If I rate a Daft Punk some as a "thumbs up" then skip t...
  • aodhokeady
  • Gig Goer
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Local data

I can't play the song I added from Local Data although I've downloaded the playlist!

  • Newbie
  • I can't play the song I added from Local Data although I've downloaded the playlist!
  • aodhokeady
  • Gig Goer
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Solved!! Lost all playlists and songs

I traveled to another country, when I arrived I lost all my playlists, even the ones I created. The playlist exist, people who follow it can still see it, but it does not show on my songs, neither can I follow it or download it.Already came back to m...

  • Casual Listener
  • I traveled to another country, when I arrived I lost all my playlists, even the ones I created. The playlist exist, people who follow it can still see it, but it does not show on my songs, neither ca...
  • aodhokeady
  • Gig Goer
  • 563 Views
  • 3 replies
  • 0 likes
  • 563 Views
  • 3 replies
  • 0 likes

Spotify stops playing after getting into background

Since the beginning of the Spotify Android app the app stops playing song after a short time, after it is going into the background. So it's not possible to hear songs and read a book, check mails etc. So far it's more or less useless to use the Andr...

  • Roadie
  • Since the beginning of the Spotify Android app the app stops playing song after a short time, after it is going into the background.   So it's not possible to hear songs and read a book, check...
  • LucyLuLuu
  • Roadie
  • 1653 Views
  • 7 replies
  • 0 likes
  • 1653 Views
  • 7 replies
  • 0 likes

Solved!! Accidentally "hating" an artist in Daily Mix

Hello! Loving the Daily Mix feature so far! But I have a small problem. I saw the icon to "hate" a song, which I tapped on not knowing what it does, and in sort of a quick panic, I stopped a very well-liked artist from appearing in the Mix. My questi...

  • Casual Listener
  • Hello! Loving the Daily Mix feature so far! But I have a small problem. I saw the icon to "hate" a song, which I tapped on not knowing what it does, and in sort of a quick panic, I stopped a very wel...
  • crematedman
  • Community Legend
  • 1118 Views
  • 3 replies
  • 2 likes
  • 1118 Views
  • 3 replies
  • 2 likes

Solved!! Local Files on Phone

So I recently bought an album that is not fully available on Spotify and when I go to sync the local files to my phone it recognizes the album but still only allows me to listen to the songs that are available in Spotify's library. I can however list...

  • Casual Listener
  • So I recently bought an album that is not fully available on Spotify and when I go to sync the local files to my phone it recognizes the album but still only allows me to listen to the songs that are...
  • Joe
  • Community Legend
  • 1495 Views
  • 3 replies
  • 0 likes
  • local files sync mobile phone
  • 1495 Views
  • 3 replies
  • 0 likes

Can't See Singles, only Albums

So, like the title says, I can't see the singles of the bands I listen to, which is annoying, because how am I supposed to listen to new singles that are released if I can't see them? For example, if you go to Immoralist's page, you can only see thei...

  • Casual Listener
  • So, like the title says, I can't see the singles of the bands I listen to, which is annoying, because how am I supposed to listen to new singles that are released if I can't see them? For example, if...
  • ray13eezy1
  • Newbie
  • 3059 Views
  • 3 replies
  • 1 likes
  • 3059 Views
  • 3 replies
  • 1 likes