Help - Android

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy
Spotify Star
2023-07-11 7:43:36 PM
2025-01-19 9:12:00 PM
0x8EFABE4E
Newbie
57102 Views
68 replies
25 likes

57102 Views
68 replies
25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
a month ago
Sumit_Ghosh
Casual Listener
28041 Views
5 replies
0 likes

28041 Views
5 replies
0 likes

Solved!! Spotify only let's me in, on chrome but not the app

I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not the app

Snownightstar16
Regular
I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not t...
2016-10-07 12:48:34 AM
2016-10-08 6:24:03 AM
Snownightstar16
Regular
514 Views
2 replies
0 likes

514 Views
2 replies
0 likes

Spotify only let's me in, on chrome but not the app

I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not the app

Snownightstar16
Regular
I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not t...
2016-10-07 12:54:02 AM
2016-10-08 6:11:15 AM
marlonsphere
Roadie
375 Views
1 replies
0 likes

375 Views
1 replies
0 likes

Downloading error message

Hello, I am using spotify on my Samsung Tab S2 for a few months now. Everything was fine until a few days ago: I wanted to download an album (for offline use) and suddenly the following error message appeared: ERROR WHILE DOWNLOADINGYou have reached ...

wortfink
Newbie
Hello, I am using spotify on my Samsung Tab S2 for a few months now. Everything was fine until a few days ago: I wanted to download an album (for offline use) and suddenly the following erro...
2016-10-07 11:38:59 AM
2016-10-08 6:08:51 AM
marlonsphere
Roadie
997 Views
1 replies
0 likes

997 Views
1 replies
0 likes

Solved!! Spotify crashes when offline

Whenever i try to use Spotify while not connected to data or WiFi it crashes as soon as I go to the My Library section. Going into the settings for eksample is completely fine. Have only had this problem as of the last 24 hours. I have seen others ha...

Kenngran
Casual Listener
Whenever i try to use Spotify while not connected to data or WiFi it crashes as soon as I go to the My Library section. Going into the settings for eksample is completely fine. Have only had this pro...
2016-09-29 3:56:16 PM
2016-10-08 4:07:23 AM
tamito
Casual Listener
11169 Views
20 replies
0 likes

11169 Views
20 replies
0 likes

Issues with Cyanogen 13 causing Spotify to crash.

It's only been quite recently where I have experienced an issue with Cyanogen 12.1 and 13. If I download a playlist for offline play on my phone and click onto the playlist the app instantly closes on me and I cannot play a song. has anyone else expe...

minimon100
Casual Listener
It's only been quite recently where I have experienced an issue with Cyanogen 12.1 and 13. If I download a playlist for offline play on my phone and click onto the playlist the app instantly closes o...
2016-10-07 7:46:40 PM
2016-10-07 12:55:15 AM
Joe
Community Legend
483 Views
3 replies
0 likes

483 Views
3 replies
0 likes

Sound not working

I have a new Samsung Galaxy S7 and my volume is all the way up but I can't hear the music. I just played a video on YouTube to test it and it was fine but when I go back on my Spotify it's silent. It's getting frustrating now. Im not very phone savvy...

Sorgueira
Newbie
I have a new Samsung Galaxy S7 and my volume is all the way up but I can't hear the music. I just played a video on YouTube to test it and it was fine but when I go back on my Spotify it's silent. It...
2016-10-07 8:48:40 PM
2016-10-07 10:43:02 PM
Alexburkeftw
Regular
290 Views
1 replies
0 likes

290 Views
1 replies
0 likes

Solved!! App crashing on startup without internet connection

The latest android version keeps crashing on startup. If the internet is disabled it crashes.I think it has something to do with Daily Mix being in the recently listened to section. Maybe the client app fails to run without it checking something off ...

alexaka1
Casual Listener
The latest android version keeps crashing on startup. If the internet is disabled it crashes. I think it has something to do with Daily Mix being in the recently listened to section. Maybe the clien...
2016-10-05 8:46:38 PM
2016-10-07 9:42:05 PM
Joe
Community Legend
2122 Views
3 replies
0 likes
Android
bug
Crash
phone

2122 Views
3 replies
0 likes

Solved!! Crash

Hey! (First, sorry for my bad english) So how is it possible: if my wi-fi is on, i can enter spotify, and it works, but if my wi-fi is offline, my spotify crashing all the time. (so i open it, it enter spotify, and in that moment instantly exit.) Tha...

GaborGy
Casual Listener
Hey! (First, sorry for my bad english) So how is it possible: if my wi-fi is on, i can enter spotify, and it works, but if my wi-fi is offline, my spotify crashing all the time. (so...
2016-10-07 4:58:31 PM
2016-10-07 5:45:50 PM
GaborGy
Casual Listener
424 Views
2 replies
0 likes

424 Views
2 replies
0 likes

Solved!! How To Reverse Playlists on App?

Reinstalled Spotify and now my Starred folder is upside down. Tried clicking the playlist options but the option for "Recently Added" is not there. Help?

HeroicNudity
Casual Listener
Reinstalled Spotify and now my Starred folder is upside down. Tried clicking the playlist options but the option for "Recently Added" is not there. Help?
2016-09-30 7:13:50 PM
2016-10-07 4:31:06 PM
HeroicNudity
Casual Listener
1669 Views
3 replies
0 likes

1669 Views
3 replies
0 likes

Playlist Download Don't Work

Hi I'm using spotify on my Samsung device it was working fine ( Downloading ) I never encoutred this kind of problem .My 4G Is On I Can Access the playlist online My Download Settings are on ( Cellular Download Option is on )But yet it won't download...

roelor
Regular
Hi I'm using spotify on my Samsung device it was working fine ( Downloading ) I never encoutred this kind of problem . My 4G Is On I Can Access the playlist online My Download Settings are on...
2016-10-07 3:22:10 AM
2016-10-07 11:02:07 AM
Joe
Community Legend
820 Views
11 replies
0 likes

820 Views
11 replies
0 likes

downloadet songs lost

Hello,three times it came over me, that all my downloadet Songs (2.800) was lost.From one moment to an other Spotify dont want to play any song and i see, the Button "Download" - that first was green, is now grey and all Songs are gone.So i have to w...

user-removed
Visitor
Hello, three times it came over me, that all my downloadet Songs (2.800) was lost. From one moment to an other Spotify dont want to play any song and i see, the Button "Download" - that first was g...
2016-10-05 3:04:05 PM
2016-10-07 10:22:59 AM
user-removed
Not applicable
446 Views
4 replies
0 likes

446 Views
4 replies
0 likes

Playlist Folders on Android

Why can't I see the playlist folders that I created with the Spotify Windows desktop program when running Spotify on Android? I was reading some old posts from 2012, and it appeared that Spotify back then was about to release an Android version that ...

robert99999
Newbie
Why can't I see the playlist folders that I created with the Spotify Windows desktop program when running Spotify on Android? I was reading some old posts from 2012, and it appeared tha...
2016-10-07 7:12:36 AM
2016-10-07 9:02:27 AM
Cat68
Newbie
899 Views
2 replies
0 likes

899 Views
2 replies
0 likes

Music starts playing when plugged in to charge

I have a Samsung s7 and have a new issue whereby the phone will start Spotify and begin playing music when put on to charge. This started about two weeks ago. I have had Spotify for several years and this phone for at least 6 months and it has only j...

hrawal
Casual Listener
I have a Samsung s7 and have a new issue whereby the phone will start Spotify and begin playing music when put on to charge. This started about two weeks ago. I have had Spotify for several years and...
2016-10-07 7:41:36 AM
2025-01-12 2:49:23 AM
Isabutterfly
Visitor
2577 Views
4 replies
0 likes

2577 Views
4 replies
0 likes

Solved!! Radio Playback freezes after liking a song

DescriptionWhen listening to a music on radio, playback and screen will lock up after liking a song.Buttons work to an extent; you can pause playback/skip to next song, but playback will not resume. What are the steps you took to get to the error/iss...

JasonFTFW
Regular
Description When listening to a music on radio, playback and screen will lock up after liking a song. Buttons work to an extent; you can pause playback/skip to next song, but playback will not resu...
2013-04-24 10:18:24 PM
2016-10-07 8:48:01 AM
finsterkatz
Newbie
1973 Views
7 replies
3 likes
Android
freeze
lock up
Radio

1973 Views
7 replies
3 likes

Charged by my credit card, but still free account!

Hello,I went on Premium tonight, my credit card just charged me, but I still free account.I've already tried to clean the cache and log out many times, but still doesn't work.I attached a picture of my debt on credit card.Please, help me...Thanks a l...

Cocahell
Newbie
Hello, I went on Premium tonight, my credit card just charged me, but I still free account. I've already tried to clean the cache and log out many times, but still doesn't work. I attached a p...
2016-10-02 3:28:16 AM
2016-10-07 7:40:06 AM
marlonsphere
Roadie
293 Views
1 replies
0 likes

293 Views
1 replies
0 likes

Groupon $2 premium promo.

Hi. I was wondering if the spotify 2month for $2 promo works for all your devices. It seemed to only highlight playstation as it was an exclusive or something. Thanks in advance for the help

Lit_Tricky
Casual Listener
Hi. I was wondering if the spotify 2month for $2 promo works for all your devices. It seemed to only highlight playstation as it was an exclusive or something. Thanks in advance for...
2016-10-02 8:40:07 PM
2016-10-07 7:37:04 AM
marlonsphere
Roadie
464 Views
1 replies
0 likes

464 Views
1 replies
0 likes

Spotify Android client offline downloads disappear

According to Spotify FAQ I should be able to listen to downloaded music for about 30 days until I have to get online again.Today, in the morning I listened to tracks at home. All the tracks from my Playlist were downloaded for listening offline. When...

Gregster
Newbie
According to Spotify FAQ I should be able to listen to downloaded music for about 30 days until I have to get online again. Today, in the morning I listened to tracks at home. All the tracks from my...
2016-10-03 4:12:17 PM
2016-10-07 6:36:43 AM
marlonsphere
Roadie
368 Views
1 replies
0 likes

368 Views
1 replies
0 likes

I have more then enough GB

I don't know if this has been answered already but I have a 128GB in my S7. Why has my downloads stopped at 11.2 GB. Is it suppose to be like that? Is it actually limited?

ShiRo_Artz
Newbie
I don't know if this has been answered already but I have a 128GB in my S7. Why has my downloads stopped at 11.2 GB. Is it suppose to be like that? Is it actually limited?
2016-10-07 6:14:29 AM
2016-10-07 6:30:42 AM
marlonsphere
Roadie
232 Views
1 replies
0 likes

232 Views
1 replies
0 likes

Mysongs error

After i delete my app and doing a new download, my songs don't play anymore and when i search the album that i wanna ear it's impossible download or play the songs. And i'm premium member..

Carla666
Newbie
After i delete my app and doing a new download, my songs don't play anymore and when i search the album that i wanna ear it's impossible download or play the songs. And i'm premium member..
2016-10-07 6:02:48 AM
2016-10-07 6:15:51 AM
marlonsphere
Roadie
232 Views
1 replies
0 likes

232 Views
1 replies
0 likes

Says I'm abroad but I'm home!

So it happened that I was abroad for one month so I changed the country on my profile in order to listen to it for more than 14 days and it actually worked without any problem. Now that I'm back home I changed again the country selecting my home one ...

elisabucci
Newbie
So it happened that I was abroad for one month so I changed the country on my profile in order to listen to it for more than 14 days and it actually worked without any problem. Now that I'm back home...
2016-10-04 12:16:27 PM
2016-10-07 5:54:55 AM
marlonsphere
Roadie
253 Views
1 replies
0 likes

253 Views
1 replies
0 likes

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