Help - Android

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amay
Spotify Star
2023-07-11 7:43:36 PM
2025-01-19 9:12:00 PM
0x8EFABE4E
Newbie
66522 Views
68 replies
26 likes

66522 Views
68 replies
26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
2025-01-27 7:09:21 AM
Sumit_Ghosh
Regular
28871 Views
5 replies
0 likes

28871 Views
5 replies
0 likes

Can't Log In - Country Does Not Match

I recently reinstalled Spotify onto my computer. After installing Spotify I attempted to log in to my account and was flagged with the message "Your country does not match the one set in your profile." I'm living in the US and my account is set-up to...

Clippler
Casual Listener
I recently reinstalled Spotify onto my computer. After installing Spotify I attempted to log in to my account and was flagged with the message "Your country does not match the one set in your p...
2016-10-07 3:05:17 PM
2016-10-10 8:45:57 AM
marlonsphere
Roadie
608 Views
6 replies
0 likes

608 Views
6 replies
0 likes

Bugs in latest Spotify App update

The Spotify App updated yesterday to version 6.3.0.882 armv7. Running on a Nexus 6 with Android 6.0.1. I use Spotify through a networked Integra 70.4 receiver controlled by the Spotify App on the Nexus 6. Have just noticed that the Nexus 6 volume con...

Alistair4
Casual Listener
The Spotify App updated yesterday to version 6.3.0.882 armv7. Running on a Nexus 6 with Android 6.0.1. I use Spotify through a networked Integra 70.4 receiver controlled by the Spotify App on the Nex...
2016-10-08 5:11:10 AM
2016-10-10 8:39:24 AM
marlonsphere
Roadie
536 Views
3 replies
0 likes

536 Views
3 replies
0 likes

accidentally banned a song from Daily Mix

I'm really enjoying the Daily Mix feature, but on my Android app I accidentally banned a song from one of my mixes. How can I un-ban it? And how can I un-ban a whole band, if did that accidentally?

djSeeque
Casual Listener
I'm really enjoying the Daily Mix feature, but on my Android app I accidentally banned a song from one of my mixes. How can I un-ban it? And how can I un-ban a whole band, if did that acc...
2016-10-09 10:54:44 PM
2016-10-09 10:57:32 PM
djSeeque
Casual Listener
624 Views
1 replies
0 likes

624 Views
1 replies
0 likes

How to determine if an album was download as Extreme quality?

Hi. If I have a selection of saved albums, some downloaded as normal quality and some downloaded as extreme quality. Is there some way to see from Spotify in which quality it was originally downloaded ? I can't see anything obvious.

davegball
Music Fan
Hi. If I have a selection of saved albums, some downloaded as normal quality and some downloaded as extreme quality. Is there some way to see from Spotify in which quality it was originally...
2016-10-09 11:46:47 AM
2016-10-09 8:20:27 PM
CoPilotDaedalus
Music Fan
316 Views
1 replies
0 likes

316 Views
1 replies
0 likes

when searching for a song, it can't be put up next

When I search for a song on the Android app, I can't add it 'up next', I can only click on it to listen to it immediately or otherwise I'll have to search for it in the playlist it's in, in order to add it up next.

cinderella6291
Casual Listener
When I search for a song on the Android app, I can't add it 'up next', I can only click on it to listen to it immediately or otherwise I'll have to search for it in the playlist it's in, in orde...
2016-10-07 7:28:57 PM
2016-10-09 1:54:01 PM
cinderella6291
Casual Listener
405 Views
4 replies
0 likes

405 Views
4 replies
0 likes

How changing quality affects downloaded albums

Hi. If I downloaded my albums under 'the normal quality' setting and switch to 'extremequality' do I need to delete all my albums and re-download to get the higher quality?

davegball
Music Fan
Hi. If I downloaded my albums under 'the normal quality' setting and switch to 'extreme quality' do I need to delete all my albums and re-download to get the higher quality?
2016-10-09 9:43:20 AM
2016-10-09 11:38:35 AM
davegball
Music Fan
371 Views
2 replies
0 likes

371 Views
2 replies
0 likes

Can't save songs to library

I downloaded the app about a month ago and love it, finally convinced my husband to download it tonight and he cannot save any songs or albums to his library. It says that it's a premium feature. Did the app change?

jessa8909
Newbie
I downloaded the app about a month ago and love it, finally convinced my husband to download it tonight and he cannot save any songs or albums to his library. It says that it's a premium feature. Did...
2016-10-09 3:08:49 AM
2016-10-09 11:20:33 AM
Joe
Community Legend
3915 Views
1 replies
0 likes

3915 Views
1 replies
0 likes

Galaxy Note 5: Songs not playing when using other apps

I have the Galaxy Note 5 and when I use the app, songs stop playing the second I go to another app or if my screen goes off. But the second I open the app again the song starts playing again. It also keeps saying I'm offline even if I'm connected to ...

IDKY
Newbie
I have the Galaxy Note 5 and when I use the app, songs stop playing the second I go to another app or if my screen goes off. But the second I open the app again the song starts playing again. It also...
2016-10-09 3:54:38 AM
2016-10-09 11:15:38 AM
Joe
Community Legend
314 Views
1 replies
0 likes

314 Views
1 replies
0 likes

Only plays one music and stops

Since the last update, it only play one song and after it stops. I have to open the app again, it can't play on background. I use a Samsung S5 on Android 6.0 and my girlfriend too. She's having the same issue. Please, fix it.

SantiagoQueiroz
Newbie
Since the last update, it only play one song and after it stops. I have to open the app again, it can't play on background. I use a Samsung S5 on Android 6.0 and my girlfriend too. She's having the s...
2016-10-09 7:11:31 AM
2016-10-09 11:13:03 AM
Joe
Community Legend
257 Views
1 replies
0 likes

257 Views
1 replies
0 likes

Google cast groups disappeared with version 6.3.0.882

Google cast groups was visible and working before. I got both Google cast audio and Sony devices X88 & X77 working in groups (but not a Sony dn1060). Now after an update all groups disappeared from Spotify and only individual devices are visible. All...

Srt49
Casual Listener
Google cast groups was visible and working before. I got both Google cast audio and Sony devices X88 & X77 working in groups (but not a Sony dn1060). Now after an update all groups disappeared fr...
2016-10-08 9:47:09 PM
2016-10-09 8:41:00 AM
Srt49
Casual Listener
456 Views
1 replies
0 likes

456 Views
1 replies
0 likes

Minha conta não fica premium

Eu utilizei os dados do meu pai para poder efetuar o pagamento do plano famila, e no mesmo dia já discontaram da conta do meu pai, ai falaram espere uma semana que sua conta ira ficar premium mais ja faz 1 semana do efetuamento do pagamento e não est...

Guedes187
Newbie
Eu utilizei os dados do meu pai para poder efetuar o pagamento do plano famila, e no mesmo dia já discontaram da conta do meu pai, ai falaram espere uma semana que sua conta ira ficar premium mais ja...
2016-10-08 1:26:59 PM
2016-10-09 2:00:10 AM
user-removed
Not applicable
328 Views
3 replies
0 likes

328 Views
3 replies
0 likes

Spotify Connect next song is not correct for large playlists

When playing playlists with more than 122 songs from android app via spotify connect at another device (Spotify Windows Desktop) the next song in queue ist the first song from the playlist not the next song from playlist as expected. Steps to reprodu...

rmp-0815
Newbie
When playing playlists with more than 122 songs from android app via spotify connect at another device (Spotify Windows Desktop) the next song in queue ist the first song from the playlist not the ne...
2016-10-08 10:56:53 PM
282 Views
0 replies
1 likes

282 Views
0 replies
1 likes

[All Platforms][Other] Family Plan: 1 offline device for person at least

I recently move from the premium plan to the family premium plan.Unfortunately I still have only 3 devices to use offline.Two problems: first the Internet connection on mobile devices (3G) in Brazil are very unstable, second I don't want to use my mo...

imunoalergia
Newbie
I recently move from the premium plan to the family premium plan. Unfortunately I still have only 3 devices to use offline. Two problems: first the Internet connection on mobile devices (3G) i...
2016-10-02 3:19:00 PM
2016-10-08 8:45:00 PM
blake
Community Legend
235 Views
1 replies
0 likes

235 Views
1 replies
0 likes

Playing a playlist folder

So I have several playlist folders with individual playlists in them as sometimes I like to listen to just one and sometimes I perfer the whole thing. Plus it makes it easier to find things when I am looking for it. On my desktop, i could play the en...

ngill302
Newbie
So I have several playlist folders with individual playlists in them as sometimes I like to listen to just one and sometimes I perfer the whole thing. Plus it makes it easier to find things when I am...
2016-10-08 2:57:02 PM
2016-10-08 4:21:34 PM
Joe
Community Legend
291 Views
1 replies
0 likes

291 Views
1 replies
0 likes

Loading albums/artists takes forever

Dear fellow Spotify'rs, Since the last week my phone takes forever to load some albums or artists pages. How can this be solved (as soon as possible)? Best regards,

DaMrMeth
Newbie
Dear fellow Spotify'rs, Since the last week my phone takes forever to load some albums or artists pages. How can this be solved (as soon as possible)? Best regards,
2016-10-08 2:19:38 PM
2016-10-08 4:17:29 PM
Joe
Community Legend
2863 Views
1 replies
0 likes

2863 Views
1 replies
0 likes

Music stops after a few minutes

HI i have a Problem when im playing music in Spotify PREMIUM of my android smartaphone. I have a samsung galaxy s5 android 6.0.1.The Music stops after a few minutes, the Spotify app is open. I must push the play Button and then the music Starts again...

Senny86
Newbie
HI i have a Problem when im playing music in Spotify PREMIUM of my android smartaphone. I have a samsung galaxy s5 android 6.0.1. The Music stops after a few minutes, the Spotify app is open. I mu...
2016-10-08 2:33:00 PM
2016-10-08 4:14:22 PM
Joe
Community Legend
949 Views
1 replies
0 likes

949 Views
1 replies
0 likes

Offline doesnt work. Spotify crashed.

When i go offline and i want to choose a playlist, Spotify crashed. All the numbers are downloaded in de the playlist. Please can someone help me? I have reinstal Spotify and i have the last updates from my Samsung S6 Edge.

dieselharley
Casual Listener
When i go offline and i want to choose a playlist, Spotify crashed. All the numbers are downloaded in de the playlist. Please can someone help me? I have reinstal Spotify and i have the last updates ...
2016-10-08 9:04:07 AM
2016-10-08 12:34:26 PM
dieselharley
Casual Listener
446 Views
6 replies
0 likes

446 Views
6 replies
0 likes

Solved!! Spotify only let's me in, on chrome but not the app

I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not the app

Snownightstar16
Regular
I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not t...
2016-10-07 12:48:34 AM
2016-10-08 6:24:03 AM
Snownightstar16
Regular
547 Views
2 replies
0 likes

547 Views
2 replies
0 likes

Spotify only let's me in, on chrome but not the app

I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not the app

Snownightstar16
Regular
I reset my password and it did it on Google chrome and spotify app said "unable to login. Either user name or password is incorrect. " I changed my password and it only did on Google chrome but not t...
2016-10-07 12:54:02 AM
2016-10-08 6:11:15 AM
marlonsphere
Roadie
391 Views
1 replies
0 likes

391 Views
1 replies
0 likes

Downloading error message

Hello, I am using spotify on my Samsung Tab S2 for a few months now. Everything was fine until a few days ago: I wanted to download an album (for offline use) and suddenly the following error message appeared: ERROR WHILE DOWNLOADINGYou have reached ...

wortfink
Newbie
Hello, I am using spotify on my Samsung Tab S2 for a few months now. Everything was fine until a few days ago: I wanted to download an album (for offline use) and suddenly the following erro...
2016-10-07 11:38:59 AM
2016-10-08 6:08:51 AM
marlonsphere
Roadie
1012 Views
1 replies
0 likes

1012 Views
1 replies
0 likes

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