Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42843 Views
  • 66 replies
  • 25 likes
  • 42843 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878202 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878202 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26423 Views
  • 4 replies
  • 0 likes
  • 26423 Views
  • 4 replies
  • 0 likes

App often locks up and becomes unresponsive.

I have an LG G5, to start.Often when Im using Spotify, music will stop playing. It'll be 10-20 minutes before the music resumes.Songs will often also be loading, so I cant click on anything. When it does this, it becomes completely unresponsive and I...

  • Regular
  • I have an LG G5, to start. Often when Im using Spotify, music will stop playing. It'll be 10-20 minutes before the music resumes. Songs will often also be loading, so I cant click on anything. When...
  • Daniel
  • Community Legend
  • 965 Views
  • 10 replies
  • 0 likes
  • 965 Views
  • 10 replies
  • 0 likes

Family subscription, only bill payer can have playlists?

Hey all. We upgraded one of our accounts from premium to family. We have added the new family members (me) and downloaded the app.No one can add playlists via the android app, or add songs to existing playlists (created on the pc) except the main acc...

  • Newbie
  • Hey all. We upgraded one of our accounts from premium to family. We have added the new family members (me) and downloaded the app. No one can add playlists via the android app, or add songs to exi...
  • Daniel
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

cancellation

Will I lose my music if I cancel my account for Telco provider to pick up the cost for premium?

  • Newbie
  • Will I lose my music if I cancel my account for Telco provider to pick up the cost for premium?
  • Daniel
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Latest android update menu doesnt work

You can search a song to play but if you select the menu that offers the option to add song to playlist, go to artist or go to album simply doesn't work. You can click on the option to add to playlist but nothing happens. This started happening after...

  • Newbie
  • You can search a song to play but if you select the menu that offers the option to add song to playlist, go to artist or go to album simply doesn't work. You can click on the option to add to playlis...
  • 4themo
  • Newbie
  • 492 Views
  • 1 replies
  • 1 likes
  • 492 Views
  • 1 replies
  • 1 likes

Per song options not working

Click the button with three bullets and click any options so that nothing happens.Oh! One more thing, Spotify's support is very premium. Thanks community.

  • Casual Listener
  • Click the button with three bullets and click any options so that nothing happens. Oh! One more thing, Spotify's support is very premium. 😑 Thanks community. 😁
  • Joe
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

[Android] New menu user interface is not working

New user interface when pressing menu button (add to playlist, go to artist, go to album, etc) are not working. When I press one of them, nothing happened. Using LG G Pro 2.

  • Casual Listener
  • New user interface when pressing menu button (add to playlist, go to artist, go to album, etc) are not working. When I press one of them, nothing happened. Using LG G Pro 2.
  • Daniel
  • Community Legend
  • 740 Views
  • 1 replies
  • 5 likes
  • Android
  • 740 Views
  • 1 replies
  • 5 likes

Solved!! Can't select anything under the Options button (three dots).

Hello,I'm using Spotify version 6.2.0.1028 armV7 with Android 7.0 on a Nexus 5X.I'm unable to utilize anything when selecting the Options button (three dots) on tracks, albums, artists, & playlists.If I select something, the menu dissapears like it's...

  • Casual Listener
  • Hello, I'm using Spotify version 6.2.0.1028 armV7 with Android 7.0 on a Nexus 5X. I'm unable to utilize anything when selecting the Options button (three dots) on tracks, albums, artists, &...
  • Wishwasher
  • Newbie
  • 1979 Views
  • 6 replies
  • 0 likes
  • 1979 Views
  • 6 replies
  • 0 likes

Spotify keeps deleting all my downloaded songs

Hi, this is the 3rd time this has happened. The songs are removed from my phone, I don't think they are desynced since my SD card storage is cleared up of all the songs (about 5GB worth).Any way to prevent this from happening again?Thank you

  • Casual Listener
  • Hi, this is the 3rd time this has happened. The songs are removed from my phone, I don't think they are desynced since my SD card storage is cleared up of all the songs (about 5GB worth). Any way ...
  • Algee
  • Roadie
  • 845 Views
  • 3 replies
  • 0 likes
  • 845 Views
  • 3 replies
  • 0 likes

Unable to share music.

Every time I try to share a song, using spotify, on my s7, I keep getting the same pop up that asks how I would like to share the song. It has many options accept for Spotify itself. See the attached screen shot.Can anyone help me figure this out?

  • Casual Listener
  • Every time I try to share a song, using spotify, on my s7, I keep getting the same pop up that asks how I would like to share the song. It has many options accept for Spotify itself. See the attached...
  • Daniel
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution AYUDAAA

CAMBIÉ DE EQUIPO, Y AL MOMENTO DE INICIAR SESIÓN EN EL NUEVO EQUIPO, NO ME APARECE NINGUNA CANCIÓN NI PLAYLIST NI NADA!!!! ESTOY EN PLAN FAMILIAR, Y ME REGISTRA LA CUENTA COMO SI NO ESTUVIERA EN ESE PLAN!! CÓMO PUEDO HACER PARA RECUPERAR MI MÚSICA???

  • Newbie
  • CAMBIÉ DE EQUIPO, Y AL MOMENTO DE INICIAR SESIÓN EN EL NUEVO EQUIPO, NO ME APARECE NINGUNA CANCIÓN NI PLAYLIST  NI NADA!!!! ESTOY EN PLAN FAMILIAR, Y ME REGISTRA LA CUENTA COMO SI NO ESTUVIERA E...
  • Anyk17
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution All playlist needs re downloaded when phone restarts

Everytime my phone restarts all my playlist music has to re downloaded and i keep all of my music on my sd card which i have plenty of room on the sd card. I have turn all the power saving options off with Spotify and everything else on my device. I ...

  • Newbie
  • Everytime my phone restarts all my playlist music has to re downloaded and i keep all of my music on my sd card which i have plenty of room on the sd card. I have turn all the power saving options of...
  • Anyk17
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Musics stop playing for no reason

I don't know if anybody else has this problem but whenever I use my phone when Spotify is open in the background,music stops playing. It happens in my hand. When it is in my pocket, no problem occurs. I am a premium user and listening a list that is ...

  • Newbie
  • I don't know if anybody else has this problem but whenever I use my phone when Spotify is open in the background,music stops playing. It happens in my hand. When it is in my pocket, no problem occurs...
  • Anyk17
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! Downloading without saving to library?

It seems whenever I "download" an album for offline play, it automatically adds all the songs in that album to My Library. When I reverse the download, the songs are removed from my offline library, but all the songs remain in My Library. Anyway to d...

  • Newbie
  • It seems whenever I "download" an album for offline play, it automatically adds all the songs in that album to My Library. When I reverse the download, the songs are removed from my offline library, ...
  • mikoskamuka
  • Music Fan
  • 9002 Views
  • 1 replies
  • 1 likes
  • 9002 Views
  • 1 replies
  • 1 likes

Solved!! Error en Last Fm

Hola ! Hace días que quiero vincular mi app de Spotif en Android con mi cuenta de Last Fm, pero me da error de contraseña.Ya vincule la app de mi pc sin problemas. Esta de mas decir que ya probé las mil maneras, chekee que no haya errores de espacios...

  • Newbie
  • Hola ! Hace días que quiero vincular mi app de Spotif en Android con mi cuenta de Last Fm, pero me da error de contraseña. Ya vincule la app de mi pc sin problemas. Esta de mas decir que ya probé la...
  • adailtonsilveir
  • Newbie
  • 983 Views
  • 1 replies
  • 0 likes
  • 983 Views
  • 1 replies
  • 0 likes

Solved!! Músicas travam durante reprodução e aplicativo fecha sozinho

Possuo a versão premiun do aplicativo e de uns tempos pra cá as músicas começaram a engasgar durante a reprodução e o aplicativo fecha repentinamente em seguinda. Alguém pode me ajudar a respeito? O aplicativo está atualizado. Grata desde já!

  • Newbie
  • Possuo a versão premiun do aplicativo e de uns tempos pra cá as músicas começaram a engasgar durante a reprodução e o aplicativo fecha repentinamente em seguinda. Alguém pode me ajudar a respeito? O ...
  • testngalog3
  • Casual Listener
  • 4040 Views
  • 2 replies
  • 0 likes
  • 4040 Views
  • 2 replies
  • 0 likes

Solved!! [Mobile] Songs say its playing when its not

I downloaded an album and it has some explicit content. My question is that it won't play like 4 songs out of the 10 songs however my bf downloaded the same album and all the songs play on his phone so why can't I play all the songs?

  • Casual Listener
  • I downloaded an album and it has some explicit content. My question is that it won't play like 4 songs out of the 10 songs however my bf downloaded the same album and all the songs play on his phone ...
  • Daniel
  • Community Legend
  • 451 Views
  • 3 replies
  • 0 likes
  • 451 Views
  • 3 replies
  • 0 likes

Solved!! player icons without tooltips

What are these icons on the left and right of the player menu for? Shuffle? Repeat?There should be tooltips for an explanation...

  • Casual Listener
  • What are these icons on the left and right of the player menu for? Shuffle? Repeat?There should be tooltips for an explanation...
  • Daniel
  • Community Legend
  • 1592 Views
  • 3 replies
  • 0 likes
  • 1592 Views
  • 3 replies
  • 0 likes

Playlists suddenly not downloaded

Hi,The following happened: I am currently using Spotify on my Nexus 6P. A few days ago, I was accessing Spotify and found that all of the playlists that I had downloaded are suddenly not available offline anymore. I have to re-download them. This is ...

  • Casual Listener
  • Hi, The following happened: I am currently using Spotify on my Nexus 6P. A few days ago, I was accessing Spotify and found that all of the playlists that I had downloaded are suddenly not availabl...
  • garahandhito
  • Newbie
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Hi, in a guy from germany. The german website is not accessible, so i decided to ask here:

I'm using the Huawei p9 lite. And (it seems like) since the last update (where the animation for the options were added) I can't use any of them. That sucks because I can't share or add songs to playlists and so on and so on. I already restarted my p...

  • Newbie
  • I'm using the Huawei p9 lite. And (it seems like) since the last update (where the animation for the options were added) I can't use any of them. That sucks because I can't share or add songs to play...
  • Daniel
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Spotify automaticly stops

Hi help me please, I asked if more people have this trouble and they have it but we can't find a solution.When I close spotify or I lock my phone while the music is on it stops, sometimes after one song or two and sometimes directly. How can I fix th...

  • Newbie
  • Hi help me please, I asked if more people have this trouble and they have it but we can't find a solution. When I close spotify or I lock my phone while the music is on it stops, sometimes after one...
  • Daniel
  • Community Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes