Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52218 Views
  • 67 replies
  • 25 likes
  • 52218 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882301 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882301 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27505 Views
  • 4 replies
  • 0 likes
  • 27505 Views
  • 4 replies
  • 0 likes

Wrong playlist order, very!! annoying!

Hi Spotify,when playing a playlist (android 6, oneplus3) from the e.g. middle, it starts from the beginning after the next track.Example: i start a playlist at track 6. Instead of playing track 7 after track 6 it starts playing the list from track 1 ...

  • Newbie
  • Hi Spotify, when playing a playlist (android 6, oneplus3) from the e.g. middle, it starts from the beginning after the next track. Example: i start a playlist at track 6. Instead of playing tra...
  • Daniel
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Local Files not synching with my phone

Hello, for some days my phone deleted all my downloaded playlists, which are local files on my pc. So i wanted to download the again and now i am not able to do this. He only says the song is not available, and he is not downloading anything. Only th...

  • Casual Listener
  • Hello,   for some days my phone deleted all my downloaded playlists, which are local files on my pc. So i wanted to download the again and now i am not able to do this. He only says the song i...
  • Xenomorph-Alpha
  • Casual Listener
  • 455 Views
  • 2 replies
  • 0 likes
  • 455 Views
  • 2 replies
  • 0 likes

Offline music syncing possible?

I have a Moto X Play with a damaged motherboard that cannot connect to Wi-Fi. This is the only perceivable issue with it as it can still connect to data just fine and everything else about it works fine. I only have 3GB of data per month and do not w...

  • Casual Listener
  • I have a Moto X Play with a damaged motherboard that cannot connect to Wi-Fi. This is the only perceivable issue with it as it can still connect to data just fine and everything else about it works f...
  • Daniel
  • Community Legend
  • 512 Views
  • 5 replies
  • 0 likes
  • 512 Views
  • 5 replies
  • 0 likes

My songs just keeps loading!!

When i try to see my "Song" it just keeps loading and doesnt load my songs!My playlists works fine but "Songs" isnt working

  • Casual Listener
  • When i try to see my "Song" it just keeps loading and doesnt load my songs! My playlists works fine but "Songs" isnt working
  • Daniel
  • Community Legend
  • 429 Views
  • 3 replies
  • 0 likes
  • 429 Views
  • 3 replies
  • 0 likes

Music stops playing when skipping songs

Alright so for whatever reason, Spotify has started this weird issue where if I go from my tablets lock screen to skip a song, it stops playing. However, when I unlock my device the music immediately starts playing again. I have tried turning off/on ...

  • Newbie
  • Alright so for whatever reason, Spotify has started this weird issue where if I go from my tablets lock screen to skip a song, it stops playing. However, when I unlock my device the music immediately...
  • Daniel
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Offline playlists being removed from my Android phone

Ok so every time I turn my Android phone off or the battery dies I lose all of my offline playlists that I've downloaded. Very frustrating.I've try uninstalling the ap removing everything to do with Spotify from my phone and SDcard, reinstalling the ...

  • Casual Listener
  • Ok so every time I turn my Android phone off or the battery dies I lose all of my offline playlists that I've downloaded. Very frustrating. I've try uninstalling the ap removing everything to do wit...
  • Daniel
  • Community Legend
  • 453 Views
  • 5 replies
  • 0 likes
  • 453 Views
  • 5 replies
  • 0 likes

Superuser Contribution Doesnt give me option to create playlist (galaxy s7)

Just downloaded Spotify and was running the free version and could not create playlists so I downloaded the premium version and same problem!

  • Regular
  • Just downloaded Spotify and was running the free version and could not create playlists so I downloaded the premium version and same problem!
  • Melody
  • Spotify
  • 965 Views
  • 18 replies
  • 0 likes
  • 965 Views
  • 18 replies
  • 0 likes

Why cant a stream??

I have spotify premium so download a lot of my music but i cant seem to stream music. It says its not available but then i can download it??? I have checked my settings and they are all right...i never used to have this issue but its been like this f...

  • Newbie
  • I have spotify premium so download a lot of my music but i cant seem to stream music. It says its not available but then i can download it??? I have checked my settings and they are all right...i nev...
  • Daniel
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Solved!! Can't add songs to playlists

Hey guys, since this last update I'll find songs, select the option to 'add to Playlist' and the window disappears without giving further options and without adding to any playlist. Is this a common problem?

  • Casual Listener
  • Hey guys, since this last update I'll find songs, select the option to 'add to Playlist' and the window disappears without giving further options and without adding to any playlist. Is this a common ...
  • Topdollardj
  • Casual Listener
  • 2030 Views
  • 4 replies
  • 0 likes
  • 2030 Views
  • 4 replies
  • 0 likes

AFTER UPDATING, SOME FEATURES WONT WORK

The features likeAdd to queAdd to playlist and the rest wont work for my spotify. Pls address this asap

  • Newbie
  • The features like Add to que Add to playlist and the rest wont work for my spotify. Pls address this asap
  • Daniel
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

App often locks up and becomes unresponsive.

I have an LG G5, to start.Often when Im using Spotify, music will stop playing. It'll be 10-20 minutes before the music resumes.Songs will often also be loading, so I cant click on anything. When it does this, it becomes completely unresponsive and I...

  • Regular
  • I have an LG G5, to start. Often when Im using Spotify, music will stop playing. It'll be 10-20 minutes before the music resumes. Songs will often also be loading, so I cant click on anything. When...
  • Daniel
  • Community Legend
  • 990 Views
  • 10 replies
  • 0 likes
  • 990 Views
  • 10 replies
  • 0 likes

Family subscription, only bill payer can have playlists?

Hey all. We upgraded one of our accounts from premium to family. We have added the new family members (me) and downloaded the app.No one can add playlists via the android app, or add songs to existing playlists (created on the pc) except the main acc...

  • Newbie
  • Hey all. We upgraded one of our accounts from premium to family. We have added the new family members (me) and downloaded the app. No one can add playlists via the android app, or add songs to exi...
  • Daniel
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

cancellation

Will I lose my music if I cancel my account for Telco provider to pick up the cost for premium?

  • Newbie
  • Will I lose my music if I cancel my account for Telco provider to pick up the cost for premium?
  • Daniel
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Latest android update menu doesnt work

You can search a song to play but if you select the menu that offers the option to add song to playlist, go to artist or go to album simply doesn't work. You can click on the option to add to playlist but nothing happens. This started happening after...

  • Newbie
  • You can search a song to play but if you select the menu that offers the option to add song to playlist, go to artist or go to album simply doesn't work. You can click on the option to add to playlis...
  • 4themo
  • Newbie
  • 539 Views
  • 1 replies
  • 1 likes
  • 539 Views
  • 1 replies
  • 1 likes

Per song options not working

Click the button with three bullets and click any options so that nothing happens.Oh! One more thing, Spotify's support is very premium. Thanks community.

  • Casual Listener
  • Click the button with three bullets and click any options so that nothing happens. Oh! One more thing, Spotify's support is very premium. 😑 Thanks community. 😁
  • Joe
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

[Android] New menu user interface is not working

New user interface when pressing menu button (add to playlist, go to artist, go to album, etc) are not working. When I press one of them, nothing happened. Using LG G Pro 2.

  • Casual Listener
  • New user interface when pressing menu button (add to playlist, go to artist, go to album, etc) are not working. When I press one of them, nothing happened. Using LG G Pro 2.
  • Daniel
  • Community Legend
  • 755 Views
  • 1 replies
  • 5 likes
  • Android
  • 755 Views
  • 1 replies
  • 5 likes

Solved!! Can't select anything under the Options button (three dots).

Hello,I'm using Spotify version 6.2.0.1028 armV7 with Android 7.0 on a Nexus 5X.I'm unable to utilize anything when selecting the Options button (three dots) on tracks, albums, artists, & playlists.If I select something, the menu dissapears like it's...

  • Casual Listener
  • Hello, I'm using Spotify version 6.2.0.1028 armV7 with Android 7.0 on a Nexus 5X. I'm unable to utilize anything when selecting the Options button (three dots) on tracks, albums, artists, &...
  • Wishwasher
  • Newbie
  • 2020 Views
  • 6 replies
  • 0 likes
  • 2020 Views
  • 6 replies
  • 0 likes

Spotify keeps deleting all my downloaded songs

Hi, this is the 3rd time this has happened. The songs are removed from my phone, I don't think they are desynced since my SD card storage is cleared up of all the songs (about 5GB worth).Any way to prevent this from happening again?Thank you

  • Casual Listener
  • Hi, this is the 3rd time this has happened. The songs are removed from my phone, I don't think they are desynced since my SD card storage is cleared up of all the songs (about 5GB worth). Any way ...
  • Algee
  • Roadie
  • 858 Views
  • 3 replies
  • 0 likes
  • 858 Views
  • 3 replies
  • 0 likes

Unable to share music.

Every time I try to share a song, using spotify, on my s7, I keep getting the same pop up that asks how I would like to share the song. It has many options accept for Spotify itself. See the attached screen shot.Can anyone help me figure this out?

  • Casual Listener
  • Every time I try to share a song, using spotify, on my s7, I keep getting the same pop up that asks how I would like to share the song. It has many options accept for Spotify itself. See the attached...
  • Daniel
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes