Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51414 Views
  • 66 replies
  • 25 likes
  • 51414 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881885 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881885 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27370 Views
  • 4 replies
  • 0 likes
  • 27370 Views
  • 4 replies
  • 0 likes

How can I get + 6 months?

I payed six months in March 2016 and this finished now in Ago 2016.. I want to pay more six months but I can't find the option, just appear for me the options for 1 month or 1 year, I just want six months..

  • Newbie
  • I payed six months in March 2016 and this finished now in Ago 2016.. I want to pay more six months but I can't find the option, just appear for me the options for 1 month or 1 year, I just want six m...
  • Joe
  • Community Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Solved!! No equalizer on my new huawei p9+

I had a samsung note 3, wich had a eq in spotify.Then i bought the new Huawei P9+, and there is no eq in spotify.It is really needed for the huawei because the phone gives too much low end sound.I could use another eq app, but id like to have the one...

  • Newbie
  • I had a samsung note 3, wich had a eq in spotify. Then i bought the new Huawei P9+, and there is no eq in spotify. It is really needed for the huawei because the phone gives too much low end sound....
  • Joe
  • Community Legend
  • 73267 Views
  • 1 replies
  • 1 likes
  • 73267 Views
  • 1 replies
  • 1 likes

No poder pagar la oferta premium con paysafecard

Valla timadores no dejáis pagar la oferta de 0,99€ tres meses de premium con paysafecard

  • Newbie
  • Valla timadores no dejáis pagar la oferta de 0,99€ tres meses de premium con paysafecard
  • 776 Views
  • 0 replies
  • 1 likes
  • 776 Views
  • 0 replies
  • 1 likes

Unable download spotify app

I used to have the app on my phone but it has now deleted itself and will not download. I'm a premium member so it's pretty annoying not being able to use it when I'm paying for it! Thanks for reading

  • Casual Listener
  • I used to have the app on my phone but it has now deleted itself and will not download. I'm a premium member so it's pretty annoying not being able to use it when I'm paying for it! Thanks for reading
  • Dreadlord
  • Community Legend
  • 415 Views
  • 4 replies
  • 0 likes
  • 415 Views
  • 4 replies
  • 0 likes

Spotify delete my musics offline to restart my device

After restart my device for the third time, spotify delete my musics offline. Before this not happening. How fix it?ThanksDevice - S7 edgeAndroid - 6.0.1Spotify - 6.0.0.864 armV7

  • Newbie
  • After restart my device for the third time, spotify delete my musics offline. Before this not happening. How fix it? Thanks Device - S7 edge Android - 6.0.1 Spotify - 6.0.0.864 armV7
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Long running bugs – on purpose?

There are things going on with Spotify that I can find posts about from years ago that have never been fixed... I wondered if that's on purpose in some cases? On the Mac client it's very difficult to find local files. It's possible, but unnecessarily...

  • Roadie
  • There are things going on with Spotify that I can find posts about from years ago that have never been fixed... I wondered if that's on purpose in some cases?   On the Mac client it's very dif...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Superuser Contribution Album Art & Images Not Displaying

I have a HTC One M7 running Android 5.0.2. When I am using my 4G mobile network, images and album art do not load. On Wifi it works fine. Any suggestions to fix this?

  • Regular
  • I have a HTC One M7 running Android 5.0.2. When I am using my 4G mobile network, images and album art do not load. On Wifi it works fine. Any suggestions to fix this?
  • navaira
  • Roadie
  • 7632 Views
  • 20 replies
  • 1 likes
  • 7632 Views
  • 20 replies
  • 1 likes

Spotify re-downloads my full Offline-music

Hello community, Every two or three weeks, my Spotify-app automatically re-downloads all of my Offline-music, which is about 2k-3k songs. Last time, it happened while I was on holiday, so I didn't have internet access to download the music and my Off...

  • Casual Listener
  • Hello community,   Every two or three weeks, my Spotify-app automatically re-downloads all of my Offline-music, which is about 2k-3k songs. Last time, it happened while I was on holiday, so I ...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

[iOS][Other] Multi-Select Add/Remove Songs From Music/Queue

If I remove a song from my downloaded (offline) playlist, does that song get removed from my internal memory? I mean, once the song is downloaded it occupies a certain space (MB) in my cellphone, but when I remove it from my playlist does it give me ...

  • Newbie
  • If I remove a song from my downloaded (offline) playlist, does that song get removed from my internal memory? I mean, once the song is downloaded it occupies a certain space (MB) in my cellphone, but...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Help! Someone has linked his f** phone to mine and doesn't let me play mi music !!

Someone has linked his phone to mine and doesn't allow me to play mi music, the app tells me if i want the song to be played in my phone or his, it has become really annoying for me what do i do? How do I make that device to exit my own?!

  • Newbie
  • Someone has linked his phone to mine and doesn't allow me to play mi music, the app tells me if i want the song to be played in my phone or his, it has become really annoying for me what do i do? How...
  • Fritschifisch
  • Regular
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

default player

Spotify app isn't identified as a music player by my HUAWEI G7-L03 . As a consequence, my headset remote and the remote of my car won't work anymore.Spotify app version 6.0.0.864Rooted android 4.4.4 with emotionUI 3.0 (huawei original)Thanks

  • Newbie
  • Spotify app isn't identified as a music player by my HUAWEI G7-L03 . As a consequence, my headset remote and the remote of my car won't work anymore. Spotify app version 6.0.0.864 Rooted android 4....
  • 275 Views
  • 0 replies
  • 2 likes
  • 275 Views
  • 0 replies
  • 2 likes

Spotify stops playing music when headphones fall out of jack stick

HeyHow do i stop Spotify from stopping the music that are playing when headphones are pulled out?

  • Newbie
  • Hey How do i stop Spotify from stopping the music that are playing when headphones are pulled out?
  • Joe
  • Community Legend
  • 1629 Views
  • 2 replies
  • 0 likes
  • 1629 Views
  • 2 replies
  • 0 likes

Se cierra cuando abro algún juego.

Hola a la comunidad.Resulta que tengo instalada la app de spotify en mi moto g1, pongo para escuchar música y cuando quiero abrir algún juego se me pausa la música y posterior se me cierra la app. Me gustaría saber si hay alguna solución para esto o ...

  • Newbie
  • Hola a la comunidad. Resulta que tengo instalada la app de spotify en mi moto g1, pongo para escuchar música y cuando quiero abrir algún juego se me pausa la música y posterior se me cierra la app. ...
  • AlexeyMachiYT
  • Newbie
  • 1646 Views
  • 1 replies
  • 0 likes
  • 1646 Views
  • 1 replies
  • 0 likes

black screen

Hi I just can't use my spotify on my phone.There is only a black screen

  • Visitor
  • Hi I just can't use my spotify on my phone.There is only a black screen 😞
  • Nico
  • Community Legend
  • 472 Views
  • 7 replies
  • 0 likes
  • 472 Views
  • 7 replies
  • 0 likes

Spotify deletes all my offline music at random moments

Last month it happened and now again. I connect to WiFi to download my discover weekly and suddenly I see Spotify is downloading all my offline music again. I am only using Spotify on my android phone.Thanks

  • Casual Listener
  • Last month it happened and now again. I connect to WiFi to download my discover weekly and suddenly I see Spotify is downloading all my offline music again. I am only using Spotify on my android phon...
  • ekasser11
  • Newbie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Login issues

I've changed my password three times in the past two days. I can get Spotify on my laptop but it won't connect with my S5. I have uninstalled the app twice and nothing helps. I'm out of ideas.

  • Casual Listener
  • I've changed my password three times in the past two days. I can get Spotify on my laptop but it won't connect with my S5. I have uninstalled the app twice and nothing helps. I'm out of ideas.
  • Nick_us_us
  • Casual Listener
  • 269 Views
  • 4 replies
  • 0 likes
  • 269 Views
  • 4 replies
  • 0 likes

Solved!! Mixably

Hi, Please, do someone know when will be available Mixably on Play Store or for my windows computer ? Thank you ! PS: I don't want to create a second topic, so my second question is: How can we send a note to another person on Spotify ?

  • Music Fan
  • Hi,   Please, do someone know when will be available Mixably on Play Store or for my windows computer ?   Thank you !   PS: I don't want to create a second topic, so my second qu...
  • bataviacosmique
  • Music Fan
  • 765 Views
  • 2 replies
  • 0 likes
  • 765 Views
  • 2 replies
  • 0 likes

"song not available"

Too often Spotify claims "song is unavailable". Most recently trying to listen to the latest release from Major Parkinson.Why is this? Connected, "offline mode" is off, stamina mode for Sony on.Please help!

  • Casual Listener
  • Too often Spotify claims "song is unavailable". Most recently trying to listen to the latest release from Major Parkinson. Why is this? Connected, "offline mode" is off, stamina mode for Sony on. P...
  • tinaauten-US
  • Newbie
  • 373 Views
  • 3 replies
  • 0 likes
  • 373 Views
  • 3 replies
  • 0 likes

Cannot get HOME SCREEN to come up

When I attempt to go to HOME SCREEN I get an error message saying SOMETHING WENT WRONG. PLEASE RETRY but that doesn't help. I have uninstalled and reinstalled. Still no luck. Help? Thanks!

  • Casual Listener
  • When I attempt to go to HOME SCREEN I get an error message saying SOMETHING WENT WRONG. PLEASE RETRY but that doesn't help. I have uninstalled and reinstalled. Still no luck. Help? Thanks!
  • osornios
  • Spotify Star
  • 2594 Views
  • 5 replies
  • 0 likes
  • 2594 Views
  • 5 replies
  • 0 likes

Hilfe meine Musik ist aufeinmal doppelt so schnell

Meine musik wird aufeinmal doppelt so schnell wiede rgegeben... Ich weiß leider nicht wieso bitte hilfe

  • Newbie
  • Meine musik wird aufeinmal doppelt so schnell wiede rgegeben... Ich weiß leider nicht wieso bitte hilfe
  • 2847 Views
  • 0 replies
  • 4 likes
  • 2847 Views
  • 0 replies
  • 4 likes