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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42949 Views
  • 66 replies
  • 25 likes
  • 42949 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878263 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878263 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26446 Views
  • 4 replies
  • 0 likes
  • 26446 Views
  • 4 replies
  • 0 likes

Solved!! Spotify on Samsung Galaxy S5 Android 6.01 doesn't work

Recentyl I've had some problems with my Spotify Premium on my smartphone. At first I couldn't stop the music as the app crashed when I tried to, and since yesterday, after I downloaded some Android updates, nothing works. When I open the app, I just ...

  • Casual Listener
  • Recentyl I've had some problems with my Spotify Premium on my smartphone. At first I couldn't stop the music as the app crashed when I tried to, and since yesterday, after I downloaded some Andr...
  • misscaloline
  • Casual Listener
  • 1618 Views
  • 2 replies
  • 0 likes
  • 1618 Views
  • 2 replies
  • 0 likes

Solved!! Storage issue after downloading new app

Several days ago I got an email from Spotify prompting me to download a new app from Google Play due to some security breach. So I went ahead and downloaded it and started to redownload all my old playlists. My Starred playlist, which I use as my pri...

  • Regular
  • Several days ago I got an email from Spotify prompting me to download a new app from Google Play due to some security breach. So I went ahead and downloaded it and started to redownload all my old pl...
  • picckko
  • Newbie
  • 17404 Views
  • 13 replies
  • 0 likes
  • 17404 Views
  • 13 replies
  • 0 likes

Import your own music - search folder? [MIUI8]

Hi,with the latest release 6.0.0.864 when i try to import my own mp3 files, spotify only searches for files in the internal folder, while files on the external sd card are not found. the offline files are correctly stored on the external card though....

  • Newbie
  • Hi, with the latest release 6.0.0.864 when i try to import my own mp3 files, spotify only searches for files in the internal folder, while files on the external sd card are not found. the offline fi...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Is every Spotify feature for premium users or do I have problem with the app?

I have been using Spotify on my desktop and tablet for month. In the first week of using it I have subscribed for week trial and then I decided to stay on free version. After this trial, there's something wrong with my Android app. I just can't to do...

  • Casual Listener
  • I have been using Spotify on my desktop and tablet for month. In the first week of using it I have subscribed for week trial and then I decided to stay on free version. After this trial, there's some...
  • kuzminov
  • Casual Listener
  • 508 Views
  • 6 replies
  • 0 likes
  • 508 Views
  • 6 replies
  • 0 likes

I just updated to the new ver. Can't download

I just uploaded to the new version and now I can't download any songs. I click the button but they never download.I also can barely use the app. I open it and go to one page it takes a minute or two to load the page forget about trying to start a son...

  • Newbie
  • I just uploaded to the new version and now I can't download any songs. I click the button but they never download. I also can barely use the app. I open it and go to one page it takes a minute or ...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

This Song is not Available - On all songs

While trying to stream music over the Internet (data not wifi) every song comes up as "This Song is not Available." If I log out and log back in several times it will eventually let me play music. Also if I am on the Internet or using data and playin...

  • Regular
  • While trying to stream music over the Internet (data not wifi) every song comes up as "This Song is not Available." If I log out and log back in several times it will eventually let me play music. Al...
  • Bearfootrecords
  • Community Legend
  • 505 Views
  • 3 replies
  • 0 likes
  • 505 Views
  • 3 replies
  • 0 likes

Impossible to read 2 album...

(sorry for my english, i'm french :))hello, there is 2 mouth, i have downloaded 2 album : Double **bleep** of the artist Kaaris and Sheguey Vara 2 of the artist Gradur but, there is 21 day maybe, i can't play these two album " the title is indisponib...

  • Newbie
  • (sorry for my english, i'm french :)) hello, there is 2 mouth, i have downloaded 2 album : Double **bleep** of the artist Kaaris and Sheguey Vara 2 of the artist Gradur but, there is 21 day maybe, i...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Videos/Shows not appearing

Hey guys, I am trying to watch shows and videos on Spotify Premium on Android and there is no option for it available. I have downloaded the latest version of Spotify but the closest option I have available is Podcasts...please help.

  • Newbie
  • Hey guys,   I am trying to watch shows and videos on Spotify Premium on Android and there is no option for it available. I have downloaded the latest version of Spotify but the closest option ...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

"This Song is not available" ...on every Song

Hey there. Since 2 days I cant play any songs on my spotify app. Only those that I downloaded. But I cant play any other song I search for. It says: This song is not available. Which is translated from german but I guess you'll know what I mean. I ch...

  • Newbie
  • Hey there. Since 2 days I cant play any songs on my spotify app. Only those that I downloaded. But I cant play any other song I search for. It says: This song is not available. Which is translated fr...
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes

The email I used doesn't exist

I used a gmail account that I realized is a typo I accidently logged out due to my phone over heating I have an underscore in the gmail for spotify but not in the. Actual gmail

  • Newbie
  • I used a gmail account that I realized is a typo I accidently logged out due to my phone over heating I have an underscore in the gmail for spotify but not in the. Actual gmail
  • Toadtoad
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Stops playing music

Why does it stop mid song?

  • Casual Listener
  • Why does it stop mid song?
  • Toadtoad
  • Roadie
  • 374 Views
  • 3 replies
  • 0 likes
  • 374 Views
  • 3 replies
  • 0 likes

How to "own" a foreign playlist

Hi there!I think about an upgrade to a family account. My own account (Acc#1) is a premium account, the accounts for my wife and my daughter are free accounts (Acc#2 and #3). The most playlists for my family are storaged at acc#1. Now I'll try to cop...

  • Regular
  • Hi there! I think about an upgrade to a family account. My own account (Acc#1) is a premium account, the accounts for my wife and my daughter are free accounts (Acc#2 and #3). The most playlists for...
  • 348 Views
  • 0 replies
  • 0 likes
  • follow
  • 348 Views
  • 0 replies
  • 0 likes

Downloaded songs not available

Last night I downloaded 3 play lists to my Android phone (Samsung Note 2). All ended up with the green arrow next to them and I happily played a list on the way home without internet connectivity. I got home and started to play the songs, and then st...

  • Regular
  • Last night I downloaded 3 play lists to my Android phone (Samsung Note 2). All ended up with the green arrow next to them and I happily played a list on the way home without internet connectivity. I ...
  • Htiek
  • Regular
  • 266 Views
  • 2 replies
  • 0 likes
  • 266 Views
  • 2 replies
  • 0 likes

Browse Tab Not Working

Hi..I'm a Spotify Premium subscriber and I'm currently utilizing an LG android smartphone/device..the problem Im experiencing is that when I click on the "Browse" tab..I get a message on the screen saying "something went wrong..please try again" each...

  • Roadie
  • Hi..I'm a Spotify Premium subscriber and I'm currently utilizing an LG android smartphone/device..the problem Im experiencing is that when I click on the "Browse" tab..I get a message on the screen s...
  • osornios
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Solved!! Playlist playing only 5 songs out of 800

Greetings everybody, I'm facing an annoying problem here. I have a playlist that currently hold 850 songs. I usually put the playing on repeat/random. And for a few days now, it's playing only five songs, and worse of it all, the same 5 songs all the...

  • Casual Listener
  • Greetings everybody,  I'm facing an annoying problem here. I have a playlist that currently hold 850 songs. I usually put the playing on repeat/random. And for a few days now, it's playing on...
  • Lucian127
  • Casual Listener
  • 496 Views
  • 2 replies
  • 0 likes
  • 496 Views
  • 2 replies
  • 0 likes

Wont let me play songs and tells me i need premium when i already have it.

Every time I try to play a song,even downloaded ones, it says "Get premium now to play ad-free music anywhere". I already have premium and the account works fine on my Ipad. It just doesn't on my phone.

  • Newbie
  • Every time I try to play a song,even downloaded ones, it says "Get premium now to play ad-free music anywhere". I already have premium and the account works fine on my Ipad. It just doesn't on my pho...
  • osornios
  • Spotify Star
  • 688 Views
  • 1 replies
  • 0 likes
  • 688 Views
  • 1 replies
  • 0 likes

No premium?

Even though i have got premium before all my downloaded songs are now not downloaded and now all of a sudded have ads. I try to get premium again but the only offer it gives me is premium for family which i do not want. Heeelllppp

  • Newbie
  • Even though i have got premium before all my downloaded songs are now not downloaded and now all of a sudded have ads. I try to get premium again but the only offer it gives me is premium for family ...
  • Joe
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Since premium account, spotify is always offline

I bought a premium account yesterday and then I cannot use Spotify anymore.I'm logged in but I cannot search any music or sync offline music.LTE and Wi-Fi don t change anything.I have Uninstalled and reinstalled the app, same result.Thanks in advance...

  • Casual Listener
  • I bought a premium account yesterday and then I cannot use Spotify anymore. I'm logged in but I cannot search any music or sync offline music. LTE and Wi-Fi don t change anything. I have Uninstall...
  • Charlylt
  • Casual Listener
  • 335 Views
  • 4 replies
  • 0 likes
  • 335 Views
  • 4 replies
  • 0 likes

Song not available

I have premium but spotify keeps saying song not available on everything even songs I have saved.

  • Newbie
  • I have premium but spotify keeps saying song not available on everything even songs I have saved.
  • johnka
  • Gig Goer
  • 292 Views
  • 2 replies
  • 0 likes
  • 292 Views
  • 2 replies
  • 0 likes