Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47876 Views
  • 66 replies
  • 25 likes
  • 47876 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880424 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880424 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26932 Views
  • 4 replies
  • 0 likes
  • 26932 Views
  • 4 replies
  • 0 likes

How do you find your favorite music?

Hi. I listened to hundreds of music in different sections(popular playlist - radio based on my favorite artist and song) BUT i didn't find any new favorite music?? What do you do? What's your idea? Thanks.

  • Regular
  • Hi.   I listened to hundreds of music in different sections(popular playlist - radio based on my favorite artist and song) BUT  i didn't find any new favorite music??   What do you...
  • yoramwierenga
  • Newbie
  • 734 Views
  • 1 replies
  • 0 likes
  • 734 Views
  • 1 replies
  • 0 likes

Keeps asking for login when no internet acces

I'm running Spotify on Android 5.0.1 on a Galaxy S4. The app shows the login screen when I open it after some hours without using it and no connection available. How is this app can't do something so simple as reading if I'm already logged in, and le...

  • Casual Listener
  • I'm running Spotify on Android 5.0.1 on a Galaxy S4.  The app shows the login screen when I open it after some hours without using it and no connection available.  How is this app can't d...
  • ogero
  • Casual Listener
  • 328 Views
  • 2 replies
  • 0 likes
  • 328 Views
  • 2 replies
  • 0 likes

Hilfe auf deutsch für androit

Hallo ihr lieben folgendes problem ich bin premium kunde und will mein account ändern. Von facebook weg zu meiner normalen emailadresse leider weiß ich nicht mal wo ich sehe wie ich angemeldet bin. Aus dem forum werde ich auch nicht schlau. Vielen da...

  • Newbie
  • Hallo ihr lieben folgendes problem ich bin premium kunde und will mein account ändern. Von facebook weg zu meiner normalen emailadresse leider weiß ich nicht mal wo ich sehe wie ich angemeldet bin. A...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

repeating message interrupting my music

While listening to song that has already been downloaded to my phone im interrupted by a message asking if i want to continue listen on Z828 or my phone I select the my phone option it continues to play music only to be interrupted and the cycle repe...

  • Newbie
  • While listening to song that has already been downloaded to my phone im interrupted by a message asking if i want to continue listen on Z828 or my phone I select the my phone option it continues to p...
  • Nico
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

How to take a song out of disliked

I accidently disliked a song when I meant to like it on one of the radios is there a way for me to fix this?

  • Newbie
  • I accidently disliked a song when I meant to like it on one of the radios is there a way for me to fix this?
  • bobsyauncle10
  • Newbie
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! Different Issue after Android 6.0.1. Update

My issue after the update is: I can still open the app, but it crashes after few seconds of playing. I can't leave it open in the background anf even if the screen goes to the standby mode, spotify will stop on work.I did uninstall it and I cleared e...

  • Casual Listener
  • My issue after the update is: I can still open the app, but it crashes after few seconds of playing. I can't leave it open in the background anf even if the screen goes to the standby mode, spotify w...
  • Catefaui
  • Casual Listener
  • 2008 Views
  • 4 replies
  • 0 likes
  • 2008 Views
  • 4 replies
  • 0 likes

Can't unfollow/delete an artist

Hello. I have an artist on my "artists" tab that I'm not following, and not included in any playlist or album I have at the moment, but for some reason still is listed.Is that a bug? already tried reinstalling the app on both windows and android and ...

  • Visitor
  • Hello. I have an artist on my "artists" tab that I'm not following, and not included in any playlist or album I have at the moment, but for some reason still is listed. Is that a bug? already tried ...
  • 478 Views
  • 0 replies
  • 1 likes
  • 478 Views
  • 0 replies
  • 1 likes

Saving playlists

Ok...so I am dumb when it comes to smartphones. I am trying to save my playlists.to the music file on myn phone..that way I dont need to be online to play music. I tried saving it to sd card and I can't find where it went. I try to sync it to my phon...

  • Newbie
  • Ok...so I am dumb when it comes to smartphones. I am trying to save my playlists.to the music file on myn phone..that way I dont need to be online to play music. I tried saving it to sd card and I ca...
  • Joe
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

App closing Off

I will start playing a song then if I turn off my screen the music stops playing and the app closes off. *Similar to how youtube videos turn off when you turn off your screen. *I do have a premium subscripition

  • Newbie
  • I will start playing a song then if I turn off my screen the music stops playing and the app closes off. *Similar to how youtube videos turn off when you turn off your screen.   *I do have a p...
  • Joe
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Spotify Crash on Android TV

Hey poeple, I have installed Spotify on Android TV, however every time that I use it for several days, the app crahes the whole OS. It seems that clearing the cache solves the issue, but after another several days of usage the issue is reproduced. An...

  • Newbie
  • Hey poeple,    I have installed Spotify on Android TV, however every time that I use it for several days, the app crahes the whole OS. It seems that clearing the cache solves the issue, b...
  • 612 Views
  • 0 replies
  • 5 likes
  • 612 Views
  • 0 replies
  • 5 likes

Solved!! My downloads got deleted

Hi,since I've got my Samsung Galaxy S7 my downloaded songs just get deletet couple of times in a month (now this is the 3rd time this week). I've using Spotify for quiet a long time and never had this problem with my Android Tablets, Pc, or Galaxy S4...

  • Casual Listener
  • Hi, since I've got my Samsung Galaxy S7 my downloaded songs just get deletet couple of times in a month (now this is the 3rd time this week). I've using Spotify for quiet a long time and never had t...
  • ZorkII
  • Roadie
  • 437 Views
  • 2 replies
  • 0 likes
  • 437 Views
  • 2 replies
  • 0 likes

Offline mode doesn't play all songs

I just payed for premium and trying to get offline mode working I downloaded my Playlist but some songs won't play and some will but not all the way through. I am on a galaxy note 7 thanks for any help

  • Casual Listener
  • I just payed for premium and trying to get offline mode working I downloaded my Playlist but some songs won't play and some will but not all the way through. I am on a galaxy note 7 thanks for any he...
  • Christiansc50
  • Casual Listener
  • 310 Views
  • 2 replies
  • 0 likes
  • 310 Views
  • 2 replies
  • 0 likes

Album cover Huawei

Hello,I have the Huawei P9 but i can't see the Album Cover from the LockScreen, it's always blue ( like the screenshot below ) ... Do you have a solution ?

  • Newbie
  • Hello, I have the Huawei P9 but i can't see the Album Cover from the LockScreen, it's always blue ( like the screenshot below ) ... Do you have a solution ?
  • jaumepsol
  • Regular
  • 893 Views
  • 2 replies
  • 0 likes
  • 893 Views
  • 2 replies
  • 0 likes

Delete downloaded songs

I downloaded a full album and i regret it and want to delete some of the songs, how can i delete the downloaded songs? (Delete the file not just from the playlist)

  • Newbie
  • I downloaded a full album and i regret it and want to delete some of the songs, how can i delete the downloaded songs? (Delete the file not just from the playlist)
  • Bearfootrecords
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Cannot use account ?

  • Casual Listener
  • debawe
  • Regular
  • 288 Views
  • 3 replies
  • 0 likes
  • 288 Views
  • 3 replies
  • 0 likes

[Android TV] App is stuck on Now playing screen

The Android TV app sometimes gets stuck on the Now Playing screen, such that I can only play songs from the current playlist. Clicking back on the remote does not bring me higher up in the Spotify menu hierarchy as normal. I have not been able to rep...

  • Newbie
  • The Android TV app sometimes gets stuck on the Now Playing screen, such that I can only play songs from the current playlist. Clicking back on the remote does not bring me higher up in the Spoti...
  • 917 Views
  • 0 replies
  • 1 likes
  • 917 Views
  • 0 replies
  • 1 likes

Solved!! Suggest Music

Hi.Is there any feature in spotify android app to mark some musics as favorites and Spotify suggest musics by them? What is "Top Recomendations For You" in Discover section ?? Thanks

  • Regular
  • Hi. Is there any feature in spotify android app to mark some musics as favorites and Spotify suggest musics by them?   What is "Top Recomendations For You" in Discover section ?? &...
  • Joe
  • Community Legend
  • 460 Views
  • 4 replies
  • 0 likes
  • 460 Views
  • 4 replies
  • 0 likes

Spotify connect recognize denon device but it doesn't work

Hi! My Spotify Connect recognize the Denon AVR-S700W device but the connection doesn't complete. It works on my friend's IPhone with his account.I' ve purchased a Samsung Galaxy S7 recently but this isn't the problem because i've tried on my wife's S...

  • Newbie
  • Hi! My Spotify Connect recognize the Denon AVR-S700W device but the connection doesn't complete. It works on my friend's IPhone with his account. I' ve purchased a Samsung Galaxy S7 recently but thi...
  • Joe
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Künstler- Radio löschen

Wie kann man das löschen

  • Newbie
  • Wie kann man das löschen
  • 437 Views
  • 0 replies
  • 0 likes
  • 437 Views
  • 0 replies
  • 0 likes

Solved!! Spotify on Samsung Galaxy S5 Android 6.01 doesn't work

Recentyl I've had some problems with my Spotify Premium on my smartphone. At first I couldn't stop the music as the app crashed when I tried to, and since yesterday, after I downloaded some Android updates, nothing works. When I open the app, I just ...

  • Casual Listener
  • Recentyl I've had some problems with my Spotify Premium on my smartphone. At first I couldn't stop the music as the app crashed when I tried to, and since yesterday, after I downloaded some Andr...
  • misscaloline
  • Casual Listener
  • 1663 Views
  • 2 replies
  • 0 likes
  • 1663 Views
  • 2 replies
  • 0 likes