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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47074 Views
  • 66 replies
  • 25 likes
  • 47074 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879957 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879957 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26864 Views
  • 4 replies
  • 0 likes
  • 26864 Views
  • 4 replies
  • 0 likes

Spotify premium isnt working

I already pay for my spotify premium for 1 month and its still not working. Ive been waiting for like 10 hours, is it normal? Or is it going to take a day to be activated? Thank you

  • Casual Listener
  • I already pay for my spotify premium for 1 month and its still not working. Ive been waiting for like 10 hours, is it normal? Or is it going to take a day to be activated? Thank you
  • Bonsai
  • Roadie
  • 217 Views
  • 3 replies
  • 0 likes
  • 217 Views
  • 3 replies
  • 0 likes

Playing songs

When I try playing songs from any playlist, they are not highlighted and when I click on them to play it says the songs are unavailable. The only way to play them is through shuffle play and also ads are becoming more frequent even though I am under ...

  • Newbie
  • When I try playing songs from any playlist, they are not highlighted and when I click on them to play it says the songs are unavailable. The only way to play them is through shuffle play and also ads...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Pago colombia

Ayer a las 2 de la tarde hice el pago por Bancolombia. Hasta ahora no se han hecho efectiva la compra a pesar de haber pagado Spotify no funciona, muy mal, bad, bad, bad

  • Newbie
  • Ayer a las 2 de la tarde hice el pago por Bancolombia. Hasta ahora no se han hecho efectiva la compra a pesar de haber pagado Spotify no funciona, muy mal, bad, bad, bad
  • Bonsai
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Spotify Feezing Randomly

For the past 2 weeks, when ever I use Spotify, if I start a playlist of songs I don't have in my library, they'll play just fine, and then stop playing if I go on other apps. Then as soon as I open Spotify they play again. It makes it really frustrat...

  • Newbie
  • For the past 2 weeks, when ever I use Spotify, if I start a playlist of songs I don't have in my library, they'll play just fine, and then stop playing if I go on other apps. Then as soon as I open S...
  • Bonsai
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Chromecast audio phone callls

Hello. Would hear it is possible to get spotify to stop/pause streaming to a chromecast autdio when you receive a phone call or even to carry out of a phone call. Please help Henrik

  • Newbie
  • Hello. Would hear it is possible to get spotify to stop/pause streaming to a chromecast autdio when you receive a phone call or even to carry out of a phone call. Please help 😉   Henrik
  • 334 Views
  • 0 replies
  • 0 likes
  • 334 Views
  • 0 replies
  • 0 likes

Shuffle won't turn off

I selected the "shuffle play" option for an album. It shuffled for that selected album but now it's shuffling everything else, too. Is there a way to turn this off or something? It's super annoying!

  • Casual Listener
  • I selected the "shuffle play" option for an album. It shuffled for that selected album but now it's shuffling everything else, too. Is there a way to turn this off or something? It's super annoying!
  • Joe
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Could someone please explain how to play downloaded spotify music on poweramp

Poweramp doesn't seem to be able to find the downloaded music from spotify. Is there anyway for me to be able to play my music downloads from spotify on poweramp since I prefer poweramps player. Thanks

  • Newbie
  • Poweramp doesn't seem to be able to find the downloaded music from spotify. Is there anyway for me to be able to play my music downloads from spotify on poweramp since I prefer poweramps player. Than...
  • DarrenJBlagden
  • Music Fan
  • 500 Views
  • 4 replies
  • 0 likes
  • 500 Views
  • 4 replies
  • 0 likes

My radio isnt working and unavailable songs

I'm a premium user and my "discover weekly" songs are all unavailable and my radio section doesn't load or show any of my stations. Please help

  • Newbie
  • I'm a premium user and my "discover weekly" songs are all unavailable and my radio section doesn't load or show any of my stations. Please help
  • Joe
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Problems with playlist

I have the problem that the downloaded playlist i hace to download again when I have not pressed anything to remove them and besides that want to hear them, they appears as if never been discharged. I hace this trouble with several playlist at a time...

  • Newbie
  • I have the problem that the downloaded playlist i hace to download again when I have not pressed anything to remove them and besides that want to hear them, they appears as if never been discharged. ...
  • osornios
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Can play music on PC but not on Android device

Hi there, I've been having problems with Spotify recently, so basically, I can use Spotify free on my PC without having premium, which is.. odd to say the least. (I'm using my Facebook account linked to Spotify), but when I try to play the music on m...

  • Newbie
  • Hi there, I've been having problems with Spotify recently, so basically, I can use Spotify free on my PC without having premium, which is.. odd to say the least. (I'm using my Facebook account linked...
  • larsonabby
  • Casual Listener
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Crossfade not working

My problem is, that after a recent update, crossfade stopped working. Instead of mixing the two songs it just ends the played song 12 seconds (depends on the setting for crossfade) to early and immediately starts the next one.I disabled Crossfade for...

  • Newbie
  • My problem is, that after a recent update, crossfade stopped working. Instead of mixing the two songs it just ends the played song 12 seconds (depends on the setting for crossfade) to early and immed...
  • marcoinvierno
  • Newbie
  • 287 Views
  • 1 replies
  • 1 likes
  • 287 Views
  • 1 replies
  • 1 likes

I'm a premium member but my friends, who have free service, can listen to songs I can't

My friends don't pay for premium but they can listen to playlists and artists that don't even appear to me when I search. If I do find them, it just appears grey and it won't let me listen to it.I mostly use spotify on my android.Can someone tell me ...

  • Casual Listener
  • My friends don't pay for premium but they can listen to playlists and artists that don't even appear to me when I search. If I do find them, it just appears grey and it won't let me listen to it. I ...
  • kimizato27
  • Casual Listener
  • 705 Views
  • 4 replies
  • 0 likes
  • 705 Views
  • 4 replies
  • 0 likes

Downloaded songs acting weird

Writing from a OnePlus 3Hello everyone, this is my first topic, i'll start by saying that i apologize for any grammar error that i'll do since English is not my native lenguage.Few minutes ago i opened spotify but some of the downloaded tracks in one...

  • Newbie
  • Writing from a OnePlus 3 Hello everyone, this is my first topic, i'll start by saying that i apologize for any grammar error that i'll do since English is not my native lenguage. Few minutes ag...
  • Bonsai
  • Roadie
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Downloaded Songs.

Hello guys,i have a problem with my downloaded (offline) songs, they keep getting deleted (removed from being able to be listened to offline), only a few remain available for offline listening, I have a total of [about] 190 songs in the playlist, and...

  • Regular
  • Hello guys, i have a problem with my downloaded (offline) songs, they keep getting deleted (removed from being able to be listened to offline), only a few remain available for offline listening, I...
  • Bonsai
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

spotify app crashes when opening menu within the app

Spotify crashes when trying to click on the menu button. My Samsung Galaxy S6 Edge's android (Marshmallow) operating system language is Hebrew and thus the menu bar is since just recently on the right hand side. Since this change Spotify crashes. Any...

  • Newbie
  • Spotify crashes when trying to click on the menu button. My Samsung Galaxy S6 Edge's android (Marshmallow) operating system language is Hebrew and thus the menu bar is since just recently on the righ...
  • Joe
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Error code 24

I'm trying to download Spotify Music on my phone the second time around. I have tried downloading it again and again, but the same message flashes once it is installing. The message says: " "Spotify Music" can't be installed. Try again, and if the pr...

  • Newbie
  • I'm trying to download Spotify Music on my phone the second time around. I have tried downloading it again and again, but the same message flashes once it is installing. The message says: " "Spotify ...
  • Joe
  • Community Legend
  • 3387 Views
  • 1 replies
  • 0 likes
  • 3387 Views
  • 1 replies
  • 0 likes

Album artwork not appearing (online)

Does anyone know how to fix this problem:Album artwork is extremely slow to load if any at all, maybe the last 2 -3 of the last albums played or entered regualurly show up but none of the others do, this is extremely frustration and it's like scrolli...

  • Newbie
  • Does anyone know how to fix this problem: Album artwork is extremely slow to load if any at all, maybe the last 2 -3 of the last albums played or entered regualurly show up but none of the others do...
  • Joe
  • Community Legend
  • 343 Views
  • 2 replies
  • 0 likes
  • 343 Views
  • 2 replies
  • 0 likes

App

I just got Spotify premium and now.I can't log onto my app

  • Casual Listener
  • I just got Spotify premium and now.I can't log onto my app
  • KajTorvaldGrey
  • Regular
  • 248 Views
  • 3 replies
  • 0 likes
  • 248 Views
  • 3 replies
  • 0 likes

Memory not found

Hi, sorry for my bad english, i'm from Argentina. When i open spotify in my andorid it tells me "the application is not responding" and "a memory not found" and "check the device memory". The other files of the sd card of my phone work correctly. Yes...

  • Casual Listener
  • Hi, sorry for my bad english, i'm from Argentina. When i open spotify in my andorid it tells me "the application is not responding" and "a memory not found" and "check the device memory". The other f...
  • cabj1251
  • Casual Listener
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Android App not allowing direct shares of songs/playlists via app anymore. What's wrong?

App used to allow me to select "Share" then type in a users name and inbox them music. It now only allows shares via text, email, etc. This is a pain in the **bleep**. What changed?? How can I fix this?

  • Casual Listener
  • App used to allow me to select "Share" then type in a users name and inbox them music. It now only allows shares via text, email, etc. This is a pain in the **bleep**. What changed?? How can I fix th...
  • Joe
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes