Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 66575 Views
  • 68 replies
  • 26 likes
  • 66575 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28893 Views
  • 5 replies
  • 0 likes
  • 28893 Views
  • 5 replies
  • 0 likes

No email sent

I deleted Spotify and redownloaded it. I forgot my password and when I attempt to receive help it says that it sent me an email. However I didn't receive an email. Please help. My username is aalper-us

  • Newbie
  • I deleted Spotify and redownloaded it. I forgot my password and when I attempt to receive help it says that it sent me an email. However I didn't receive an email. Please help. My username is aalper-...
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Pague premium y sigo en free

Ya se me cargo a mi cuenta el costo de spotify pero me sigue apareciendo que es gratis, ya hice todo lo que mencionan de borrar volver a instalar y sigur apateciendo for free!!!!!??????

  • Newbie
  • Ya se me cargo a mi cuenta el costo de spotify pero me sigue apareciendo que es gratis, ya hice todo lo que mencionan de borrar volver a instalar y sigur apateciendo for free!!!!!??????
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

poor spotify

Hiya can someone tell me I want to listen to Maiden's Somewhere in time shuffle play but it will only play one songs from the Album then take adds and change to a totally different Maiden album but when I played Anthrax new album on shuffle play it p...

  • Casual Listener
  • Hiya can someone tell me I want to listen to Maiden's Somewhere in time shuffle play but it will only play one songs from the Album then take adds and change to a totally different Maiden album but w...
  • Bonsai
  • Roadie
  • 465 Views
  • 3 replies
  • 0 likes
  • 465 Views
  • 3 replies
  • 0 likes

Plays radio but nothing else.

My Samsung tablet will play Spotify radio but not my playlist or anything else. Can someone tell me why??

  • Newbie
  • My Samsung tablet will play Spotify radio but not my playlist or anything else. Can someone tell me why??  
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Solved!! Spotify premium in india

If I purchase Spotify premium and download my playlist for offline play in the US, will I be able to play them in India?

  • Casual Listener
  • If I purchase Spotify premium and download my playlist for offline play in the US, will I be able to play them in India?
  • sloth13
  • Newbie
  • 3657 Views
  • 4 replies
  • 0 likes
  • 3657 Views
  • 4 replies
  • 0 likes

No songs synchronized anymore!

App crashed several times until eventually I couldn't even open it anymore. Restarted the app and suddenly my playlists weren't downloaded anymore. I restarted my phone, logged out and in again, reinstalled the app... Nothing worked and I can't liste...

  • Visitor
  • App crashed several times until eventually I couldn't even open it anymore. Restarted the app and suddenly my playlists weren't downloaded anymore. I restarted my phone, logged out and in again, rein...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

No Storage option in LG G3

I have 2 Android phones: LG G3 running Android 5.0, and Galaxy Note 4 running Android 6.0.1. On both phones, Spotify already updated to the latest version.The weird thing is on G3, while navigating through the Settings, I don't see the Storage menu. ...

  • Newbie
  • I have 2 Android phones: LG G3 running Android 5.0, and Galaxy Note 4 running Android 6.0.1. On both phones, Spotify already updated to the latest version. The weird thing is on G3, while navigati...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Can't send songs

About a week ago I was no longer capable of sending songs on my Spotify. I am using Facebook and my friends are on Facebook too, but when I hit share, the send to button isn't there anymore. It just says share using... How do i fix this?

  • Casual Listener
  • About a week ago I was no longer capable of sending songs on my Spotify. I am using Facebook and my friends are on Facebook too, but when I hit share, the send to button isn't there anymore. It just ...
  • mungo56
  • Casual Listener
  • 469 Views
  • 5 replies
  • 0 likes
  • 469 Views
  • 5 replies
  • 0 likes

Solved!! Kecewa jawaban ngak jelas

Tolong matikan akun google Yang-arismulloh1@gmail.com- Arismu.ae.2@gmail.comSama matikan SambunganDENGAN Facebook Atas Namaarismulloh Aekarna Saya Sudah buat 1 akunDan Saya mau nanyagratis premium 7 hari ngak ADA kah ?? Saya coba pakek 3 akun ngak AD...

  • Casual Listener
  • Tolong matikan akun google Yang -arismulloh1@gmail.com - Arismu.ae.2@gmail.com Sama matikan Sambungan DENGAN Facebook Atas Nama arismulloh Ae karna Saya Sudah buat 1 akun Dan Saya mau nanya g...
  • RizmieL
  • Casual Listener
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Spotify (versão5.9.0.774) no Android 6.0.1 não está funcionando (Samsung J5)

O aplicativo estava funcionando perfeitamente mas depois da atualização tanto do android quanto do aplicativo abro o spotify e aparece uma mensagem dizendo que ocorreu um problema ou que está sem conexão com a internet, quando na verdade o aparelho s...

  • Newbie
  •  O aplicativo estava funcionando perfeitamente mas depois da atualização tanto do android quanto do aplicativo abro o spotify e aparece uma mensagem dizendo que ocorreu um problema ou que está s...
  • 595 Views
  • 0 replies
  • 2 likes
  • 595 Views
  • 0 replies
  • 2 likes

Why

Why can't I listen to nuthin but a g thang that's my favorite song. Why!!

  • Casual Listener
  • Why can't I listen to nuthin but a g thang that's my favorite song. Why!!
  • osornios
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Downloading songs to listen to offline

Hello? If I have downloaded an album to listen to offline, why would I need to re-download a few weeks later? Thanks

  • Casual Listener
  • Hello? If I have downloaded an album to listen to offline, why would I need to re-download a few weeks later?   Thanks
  • osornios
  • Spotify Star
  • 363 Views
  • 3 replies
  • 0 likes
  • 363 Views
  • 3 replies
  • 0 likes

Won't play in background

It'll play a song or 2 while opened in the background but it eventually stops and I have to open it back up to get it to keep playing. I've never had this problem before.

  • Newbie
  • It'll play a song or 2 while opened in the background but it eventually stops and I have to open it back up to get it to keep playing. I've never had this problem before.
  • 740 Views
  • 0 replies
  • 0 likes
  • 740 Views
  • 0 replies
  • 0 likes

Android alumb problems

on the android app on my phone when i select an album the full track listing does not show maybe between 1 - 5 songs show in the album i have to select show full album option to see all songs in the album, this is happening across all my saved albums...

  • Newbie
  • on the android app on my phone when i select an album the full track listing does not show maybe between 1 - 5 songs show in the album   i have to select show full album option to see all song...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Spotify offline download works after fresh download but stops working as soon as I close and reopen

Hey all, So this problem has been bugging me for a while now. I'm traveling and want to download albums and playlists to local drive. I can do it without a problem if I uninstall and reinstall the app but once I close out the app from my s7 edge, I c...

  • Newbie
  • Hey all,    So this problem has been bugging me for a while now. I'm traveling and want to download albums and playlists to local drive. I can do it without a problem if I uninstall and r...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

I Can not Connect hair facebook

I Can not Connect hair facebook because I realized the account deletion fo face , and created another after 15 days with the same data and email, and now I can not connect it to spotify says it already has another account using . How to solve ? becau...

  • Visitor
  • I Can not Connect hair facebook because I realized the account deletion fo face , and created another after 15 days with the same data and email, and now I can not connect it to spotify says it alrea...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

Spotify crashes when playing on background

Ok, so I've seen a lot of posts like this but none of the possible fixes has solved my problem.I own a LG G3 Beat and every time I try to listen to music and browse chrome, facebook or any other app (except whatsapp) spotify stops completely and I ha...

  • Casual Listener
  • Ok, so I've seen a lot of posts like this but none of the possible fixes has solved my problem. I own a LG G3 Beat and every time I try to listen to music and browse chrome, facebook or any other ap...
  • JuaniRabellino
  • Casual Listener
  • 1781 Views
  • 2 replies
  • 1 likes
  • Other
  • 1781 Views
  • 2 replies
  • 1 likes

Cell Phone Space

First of all, if this issue has been discussed before and you can please place me in the right direction to find an answer to this, I will really appreciate it.I have a Samsung Galaxy S6, I have seen that saving or "favorite" songs, uses memory in my...

  • Newbie
  • First of all, if this issue has been discussed before and you can please place me in the right direction to find an answer to this, I will really appreciate it. I have a Samsung Galaxy S6, I have se...
  • Bonsai
  • Roadie
  • 423 Views
  • 1 replies
  • 0 likes
  • Windows
  • 423 Views
  • 1 replies
  • 0 likes