Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50916 Views
  • 66 replies
  • 25 likes
  • 50916 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881553 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881553 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27285 Views
  • 4 replies
  • 0 likes
  • 27285 Views
  • 4 replies
  • 0 likes

Please add ability to re-order playlist tracks without a desktop PC.

Hello, I have a Chromebook, and I have an Android phone, but I cannot perform such a simple task as re-ordering the songs within my playlist. People have been asking for this for years and it is such a simple, and necessary, feature. It's really frus...

  • Casual Listener
  • Hello,   I have a Chromebook, and I have an Android phone, but I cannot perform such a simple task as re-ordering the songs within my playlist. People have been asking for this for years and i...
  • theradpotato
  • Casual Listener
  • 407 Views
  • 4 replies
  • 2 likes
  • 407 Views
  • 4 replies
  • 2 likes

# offline songs

I'm using: - Windows PC with no offline available songs- iOS iPad with offline available songs- Android smartphon with offline available songs Mainly I use offline songs on my Android smartphone. The limit of offline available songs is 3.333 per devi...

  • Casual Listener
  • I'm using:   - Windows PC with no offline available songs - iOS iPad with offline available songs - Android smartphon with offline available songs   Mainly I use offline songs on my A...
  • ZorkII
  • Roadie
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

"No more space on this device" and "waiting for download"

I've had the same problem dude and I have the same situation except I have a Samsung galaxy S4 and a 128GB SD card and I set my storage to go there and it keeps saying "waiting to download" or "there is not enough space on this device" which is so fr...

  • Casual Listener
  • I've had the same problem dude and I have the same situation except I have a Samsung galaxy S4 and a 128GB SD card and I set my storage to go there and it keeps saying "waiting to download" or "there...
  • ZorkII
  • Roadie
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

High Data Usage

I saw threads about high usage on iOS but nothing for Android phones. What is the deal with Spotify eating all my data? I've used over 3GB and still have a week to go. I never use that much. Ever. I only listen to Spotify in the car for maybe 30 mins...

  • Newbie
  • I saw threads about high usage on iOS but nothing for Android phones. What is the deal with Spotify eating all my data? I've used over 3GB and still have a week to go. I never use that much. Ever. I ...
  • ZorkII
  • Roadie
  • 611 Views
  • 1 replies
  • 0 likes
  • Android
    data usage
  • 611 Views
  • 1 replies
  • 0 likes

Downloaded playlists do not play in offline mode

Currently, none of my downloaded playlists will play while in offline mode; they require an internet connection in order to play any song, even though the green download arrow appears next to every song. This should not be the case, as the "available...

  • Newbie
  • Currently, none of my downloaded playlists will play while in offline mode; they require an internet connection in order to play any song, even though the green download arrow appears next to every s...
  • Astame
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Spotify switching to other devices

I am using a free trial of spotify premium (thanks starbucks!) Yet I noticed that whenever I'm driving and listening to spotify on my Samsung s7 randomly the playback device switches over to someone else. So I could be listening to Nirvana and all of...

  • Newbie
  • I am using a free trial of spotify premium (thanks starbucks!) Yet I noticed that whenever I'm driving and listening to spotify on my Samsung s7 randomly the playback device switches over to someone ...
  • user-removed
  • Not applicable
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Problema

Por que minhas músicas foram apagadas?

  • Newbie
  • Por que minhas músicas foram apagadas?
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Stereo music

I have a galaxy S6 phone and i use a stereo plug to conect spotify to the radio in my car. I only hear music in left set of speakers.I have a premium accountWhen i play a MP3 file in the same way, i hear it full stereoI need help

  • Newbie
  • I have a galaxy S6 phone and i use a stereo plug to conect spotify to the radio in my car. I only hear music in left set of speakers. I have a premium account When i play a MP3 file in the same...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Sync 3

Hi i have a question, how can we desactivate spotify with sync 3? I have a f150 2016 with sync 3 but il dont like That i cant choose the songs directly from the phone and not from de sync 3 screen. All i see when i open spotify ans the bluetooth is o...

  • Casual Listener
  • Hi i have a question, how can we desactivate spotify with sync 3? I have a f150 2016 with sync 3 but il dont like That i cant choose the songs directly from the phone and not from de sync 3 screen. A...
  • travfran
  • Music Fan
  • 1869 Views
  • 5 replies
  • 0 likes
  • Sync3
  • 1869 Views
  • 5 replies
  • 0 likes

Solved!! How to play all tracks from one artist ?

Hi How to play ALL tracks from one artists? (how to put all tracks in an actual playlist etc.)If i enter artist page, i have only 'shuffle play' button, which plays only few most popular tracks.If i want to listen to more, i need to manually move aro...

  • Music Fan
  • Hi   How to play ALL tracks from one artists?  (how to put all tracks in an actual playlist etc.) If i enter artist page, i have only 'shuffle play' button, which plays only few most pop...
  • Astame
  • Community Legend
  • 643 Views
  • 1 replies
  • 0 likes
  • 643 Views
  • 1 replies
  • 0 likes

"Track not available"

I will begin my stating that I have a premium account that has worked flawlessly for several months. However in the last month or so iv been noticing that nearly all the songs i try to play (including songs iv already added to customized playlists) p...

  • Casual Listener
  • I will begin my stating that I have a premium account that has worked flawlessly for several months. However in the last month or so iv been noticing that nearly all the songs i try to play (includin...
  • Sio1er
  • Casual Listener
  • 367 Views
  • 3 replies
  • 0 likes
  • 367 Views
  • 3 replies
  • 0 likes

Songs suddenly unavailable on my spotify in my android

Hai, I'm from Indonesia, and have spotify premium for months now. I listen to Swords and Magic by Taeyeon just a few days ago. But suddenly, when i want to listen to it yesterday, it's gone from my playlist. And when i go to the settings to check the...

  • Casual Listener
  • Hai, I'm from Indonesia, and have spotify premium for months now. I listen to Swords and Magic by Taeyeon just a few days ago. But suddenly, when i want to listen to it yesterday, it's gone from my p...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Songs suddenly unavailable on my spotify

Hai, I'm from Indonesia, and have spotify premium for months now. I listen to Swords and Magic by Taeyeon just a few days ago. But suddenly, when i want to listen to it yesterday, it's gone from my playlist. And when i go to the settings to check the...

  • Casual Listener
  • Hai, I'm from Indonesia, and have spotify premium for months now. I listen to Swords and Magic by Taeyeon just a few days ago. But suddenly, when i want to listen to it yesterday, it's gone from my p...
  • 339 Views
  • 0 replies
  • 1 likes
  • 339 Views
  • 0 replies
  • 1 likes

I Cant get premium

  • Casual Listener
  • DasPeter
  • Community Legend
  • 318 Views
  • 3 replies
  • 0 likes
  • 318 Views
  • 3 replies
  • 0 likes

Podcasts keep undownloading

When I download a few podcasts, the next day they are back to being undownloafed and the cycle repeats once I go back to WiFi to download them again.

  • Newbie
  • When I download a few podcasts, the next day they are back to being undownloafed and the cycle repeats once I go back to WiFi to download them again.
  • 370 Views
  • 0 replies
  • 1 likes
  • 370 Views
  • 0 replies
  • 1 likes

Problem Setting Password

I cant use my spotify premium since i cannot create password on the device. i've been trying to create password through the link given to me but it always says "There is problem is setting password" (as shown in the picture) I cant figure out what is...

  • Newbie
  • I cant use my spotify premium since i cannot create password on the device. i've been trying to create password through the link given to me but it always says "There is problem is setting password" ...
  • Gritster
  • Newbie
  • 429 Views
  • 2 replies
  • 0 likes
  • 429 Views
  • 2 replies
  • 0 likes

Connect - samsung multiroom

Hi!I'm having some trouble with my old account, to get it connected to my samsung multiroom speakers. I have access to two premium accounts, but the connect function is only working on one of the accounts. I can see my multiroom speakers on both acco...

  • Visitor
  • Hi! I'm having some trouble with my old account, to get it connected to my samsung multiroom speakers. I have access to two premium accounts, but the connect function is only working on one of the...
  • 236 Views
  • 0 replies
  • 1 likes
  • 236 Views
  • 0 replies
  • 1 likes

Premium spotify reverted to free

I have 2 account,1 connected to facebook,&then i started to make a new account,for the premium,and start using it,there was no problem until this day, i was offline,listening to my playlist,when i turn my mobile data on,the spotify start playing ads,...

  • Newbie
  • I have 2 account,1 connected to facebook,&then i started to make a new account,for the premium,and start using it,there was no problem until this day, i was offline,listening to my playlist,when ...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

missing numbers / artists

As example. As i search for " i am a raver lipstick". I don't find that number.Also as example. I can find the artist "hymn" but there are no songs. But if i scroll down. I see albums that have that artist..Regards

  • Newbie
  • As example. As i search for " i am a raver lipstick". I don't find that number. Also as example. I can find the artist "hymn" but there are no songs. But if i scroll down. I see albums that have t...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Lost my playlists and music

Hello - I have just got a new Samsung phone and my music and playlists have disappeared. I am also not a premium memeber anymore. I have tried unistalling and reinstalling and also logging in with Facebook and nothing has worked so far. Any suggestio...

  • Newbie
  • Hello - I have just got a new Samsung phone and my music and playlists have disappeared. I am also not a premium memeber anymore. I have tried unistalling and reinstalling and also logging in with Fa...
  • user-removed
  • Not applicable
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes