Help - Android

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy
Spotify Star
2023-07-11 7:43:36 PM
2024-10-15 5:23:53 PM
jt120
Regular
50795 Views
66 replies
25 likes

50795 Views
66 replies
25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

Daniel
Community Legend
2014-09-11 11:47:34 AM
2014-10-29 11:18:30 AM
Daniel
Community Legend
881478 Views
11 replies
51 likes
Android
Guide
Troubleshooting

881478 Views
11 replies
51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
2024-08-21 3:01:30 PM
shahn321
Casual Listener
27274 Views
4 replies
0 likes

27274 Views
4 replies
0 likes

Opening Spotify crashes and restarts my HTC phone

It is just one of the things that happen when I start Spotify. This particular behavior is the worst as the whole phone shuts down and restarts when I try to open my Spotify App. I am a premium user and I never had any problems with Spotify (I loved ...

mojoos
Newbie
It is just one of the things that happen when I start Spotify. This particular behavior is the worst as the whole phone shuts down and restarts when I try to open my Spotify App. I am ...
2014-07-23 7:29:03 AM
2016-03-29 11:35:13 AM
christurbervill
Newbie
2002 Views
2 replies
0 likes
crashes
htc

2002 Views
2 replies
0 likes

Streaming cache always on internal storage?

I'm running Marshmallow 6.0 on a Moto X Play. From a clean installation, I have storage set to 'SD card' in the new Storage menu. I have never downloaded anything, I've only ever streamed. Spotify seems to be successfully using the SD card to store i...

voice_of_reason
Roadie
I'm running Marshmallow 6.0 on a Moto X Play. From a clean installation, I have storage set to 'SD card' in the new Storage menu. I have never downloaded anything, I've only ever streamed. Spotify se...
2016-03-19 7:14:10 PM
2016-03-29 10:39:56 AM
voice_of_reason
Roadie
3051 Views
11 replies
0 likes

3051 Views
11 replies
0 likes

Playlist won't download offline!

I've had this issue ever since I reinstalled to try and stop the other bug of music stopping halfway. My playlist has about 600 songs yet it downloads 5 of them and gets stuck downloading the rest. I've followed the troubleshooting guide, I have adeq...

partypoison98
Newbie
I've had this issue ever since I reinstalled to try and stop the other bug of music stopping halfway. My playlist has about 600 songs yet it downloads 5 of them and gets stuck downloading th...
2016-03-29 2:19:17 AM
2016-03-29 10:30:50 AM
Daniel
Community Legend
337 Views
1 replies
1 likes

337 Views
1 replies
1 likes

Solved!! Offline mode problem ! Unselected song trying to play when the offline mode is on !

I'm on a LG G4-marshmallow.-32gb internal-32gb external storage When i'm downloading my songs and switching to offline mode, my unselected song a trying to start. Since the last update, this problem started.

marccharby
Regular
I'm on a LG G4 -marshmallow. -32gb internal -32gb external storage When i'm downloading my songs and switching to offline mode, my unselected song a trying to start. Since th...
2016-03-29 2:14:24 AM
2016-03-29 10:30:06 AM
Daniel
Community Legend
439 Views
1 replies
0 likes

439 Views
1 replies
0 likes

Offline artists and albums not available

Hello everyone I marked several artists and albums to listen while offline. But when I try to open thes artists and albums libraries the app says I am offline and it can't open, even though all the songs are downloaded. I still can listen to the song...

pullig
Newbie
Hello everyone I marked several artists and albums to listen while offline. But when I try to open thes artists and albums libraries the app says I am offline and it can't open, even though ...
2016-03-29 3:12:00 AM
2016-03-29 10:29:15 AM
Daniel
Community Legend
452 Views
1 replies
0 likes

452 Views
1 replies
0 likes

Scrolling on my spotify playlists

Hello could you please inform my why it is now impossible to scroll through my playlists quickly?

Jackflw
Newbie
Hello could you please inform my why it is now impossible to scroll through my playlists quickly?
2016-03-29 5:50:30 AM
2016-03-29 7:47:44 AM
DavidEriksson1
Casual Listener
546 Views
3 replies
0 likes

546 Views
3 replies
0 likes

How our app release process works

Our product owners have been reading your feedback here in the Community and in our Beta boards. In doing so they've realized there's quite a few questions from you all about how our release process works. One of our POs @henka has drafted this post ...

meahtenoha
Spotify
Our product owners have been reading your feedback here in the Community and in our Beta boards. In doing so they've realized there's quite a few questions from you all about how our release pro...
2015-11-11 1:03:20 PM
2016-03-29 3:00:16 AM
Thepatricksquir
Newbie
8011 Views
7 replies
3 likes

8011 Views
7 replies
3 likes

Solved!! Can't login with premium account because of foreign country measage

HiI have a premium Spotify account and living in the Netherlands. Since a few weeks I cannot login to my account via the Spotify app as it states during login that I cannot use Spotify in a foreign country. But I am not in a foreign country; I can lo...

Dion74
Casual Listener
Hi I have a premium Spotify account and living in the Netherlands. Since a few weeks I cannot login to my account via the Spotify app as it states during login that I cannot use Spotify in a forei...
2016-03-28 6:19:43 PM
2016-03-28 9:45:38 PM
Daniel
Community Legend
561 Views
3 replies
0 likes

561 Views
3 replies
0 likes

Spotify pausing when opening an app.

Just recently I started having problems with Spotify pausing when I open my Uber app. This is extremely annoying because I like to select music for my guest and then when the app opens it pauses. Is there a solution for this problem?

Earthwrm
Newbie
Just recently I started having problems with Spotify pausing when I open my Uber app. This is extremely annoying because I like to select music for my guest and then when the app opens it pauses. Is ...
2016-03-28 9:17:59 AM
2016-03-28 9:43:48 PM
mutorcs
Casual Listener
333 Views
1 replies
0 likes

333 Views
1 replies
0 likes

Home and search not working and playlists empty :-(

Hi allI hope someone cane help! On my android tablet my Spotify home page is blank with a 'something went wrong try again message', the search doesn't work and all listed playlists are empty.I have a windows phone and spotify is working fine on that....

Vheriot
Casual Listener
Hi all I hope someone cane help! On my android tablet my Spotify home page is blank with a 'something went wrong try again message', the search doesn't work and all listed playlists are emp...
2016-03-26 10:34:42 PM
2016-03-28 8:42:39 PM
Vheriot
Casual Listener
737 Views
6 replies
0 likes

737 Views
6 replies
0 likes

Freezing on Android

My spotify constantly freezes. I have the Premium and I use the offline mode as well but it still freezes over and over again within one song. HELP! Why pay for something that does not work!

Arielwashington
Casual Listener
My spotify constantly freezes. I have the Premium and I use the offline mode as well but it still freezes over and over again within one song. HELP! Why pay for something that does not work!
2016-03-28 4:22:36 PM
2016-03-28 7:40:20 PM
Daniel
Community Legend
5345 Views
3 replies
0 likes
Android
freeze
frustration

5345 Views
3 replies
0 likes

Android - songs stop playing intermittently

Hi i am using a galaxy s6 on android and ive been having some problems lately with playback. I have premium and offline playlists but even with the offline playlists the songs cut in and out all the time. It starts when i open other apps but even whe...

kerriepoppins
Newbie
Hi i am using a galaxy s6 on android and ive been having some problems lately with playback. I have premium and offline playlists but even with the offline playlists the songs cut in and out all the ...
2016-03-28 1:24:46 PM
2016-03-28 4:36:01 PM
Daniel
Community Legend
427 Views
2 replies
0 likes

427 Views
2 replies
0 likes

Spotify connect does not work

I have a Pioneer Vsx-830 receiver and Im having problem using this with Spotify on both Andriod and Ipad since last week. On my device I get The option to connect to Vsx-830 but when I connect it just say "connecting" for a few seconds then nothing h...

Pm1983
Newbie
I have a Pioneer Vsx-830 receiver and Im having problem using this with Spotify on both Andriod and Ipad since last week. On my device I get The option to connect to Vsx-830 but when I connect it jus...
2016-02-02 7:20:39 PM
2016-03-28 1:04:40 PM
madbri
Newbie
552 Views
1 replies
0 likes
Spotify Conect

552 Views
1 replies
0 likes

Offline Library got deleted

I've been having this issue randomly with my Sasmung Galaxy S4 mini. I use spotify on my laptop, tablet and phone. My tablet and phone have different albums saved for offline listening. I also sign in to spotify on school computers.The offline librar...

Toddleson
Casual Listener
I've been having this issue randomly with my Sasmung Galaxy S4 mini. I use spotify on my laptop, tablet and phone. My tablet and phone have different albums saved for offline listening. I also sign i...
2016-03-28 9:50:26 AM
339 Views
0 replies
0 likes

339 Views
0 replies
0 likes

[Android] Huge "Shuffle play" button haunting me.

I've been using Spotify for as long as I can remember. The huge green "shuffle play" button that appears on almost every screen should be removed. I have never used spotify-free on the phone but I feel like I pay for the privilege to not have that **...

nicke7000
Casual Listener
I've been using Spotify for as long as I can remember. The huge green "shuffle play" button that appears on almost every screen should be removed. I have never used spotify-free on the phone but I fe...
2016-03-27 9:25:44 PM
2016-03-27 12:18:18 AM
Daniel
Community Legend
494 Views
2 replies
0 likes

494 Views
2 replies
0 likes

Can't synchronize VD tracks on Android app

Device: Sony Xperia Z3 Compact Operating System Version: Android Spotify Version: 49.0.992 Description: Dear all,Since I update the app on my smartphone, I can't see the tracks that I imported from my PC to my smartphone. When I click on them, I have...

thiblasser
Newbie
Device: Sony Xperia Z3 Compact Operating System Version: Android Spotify Version: 49.0.992 Description: Dear all, Since I update the app on my smartphone, I can't see the ...
2016-03-27 9:07:38 PM
184 Views
0 replies
0 likes
Android

184 Views
0 replies
0 likes

Play Queue needs a update!

I know this has been asked and suggested before, but I can't find any solutions. The play queue in Spotify needs an update badly. I've had Spotify for a little while now. A paid customer. I can't seem to find a simple way to add an album to the play ...

thatcatfritz
Casual Listener
I know this has been asked and suggested before, but I can't find any solutions. The play queue in Spotify needs an update badly. I've had Spotify for a little while now. A paid custom...
2016-03-27 8:29:16 PM
409 Views
0 replies
1 likes

409 Views
0 replies
1 likes

Songs keep starting and stopping in playlists online and offline

I have a Samsung S6 and I pay for the premium. I play songs from the playlists I've created and they are always starting and stopping every few seconds. They are all saved as offline playlists so should be able to play online as well as offline. Can ...

Essie_bee
Casual Listener
I have a Samsung S6 and I pay for the premium. I play songs from the playlists I've created and they are always starting and stopping every few seconds. They are all saved as offline playlists so sho...
2016-02-16 11:13:28 PM
2016-03-27 6:46:18 PM
tugcepinar
Newbie
1846 Views
8 replies
0 likes
4G
Playback problem
Playlists
s6
Samsung
starting
stopping

1846 Views
8 replies
0 likes

Solved!! Is my phone compatible with Spotify?

Spotify should get along happily with most Android devices on the market running the v2.3 'Gingerbread' firmware. For later devices, try installing the Preview version of the new Android app, available at http://www.spotify.com/download/previews/ - t...

Richard
Community Legend
Spotify should get along happily with most Android devices on the market running the v2.3 'Gingerbread' firmware. For later devices, try installing the Preview version of the new Android a...
2012-01-27 3:16:25 PM
2016-03-27 11:10:40 AM
Joannajoanna12
Casual Listener
39748 Views
86 replies
4 likes

39748 Views
86 replies
4 likes

My Spotify thinks I'm abroad

I set up Spotify while in New Zealand but now am living in England so it won't let me log on as you can only use Spotify abroad for two weeks

edd911
Casual Listener
I set up Spotify while in New Zealand but now am living in England so it won't let me log on as you can only use Spotify abroad for two weeks
2016-03-27 11:06:36 AM
2016-03-27 11:10:26 AM
Daniel
Community Legend
411 Views
2 replies
0 likes

411 Views
2 replies
0 likes

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