Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43349 Views
  • 66 replies
  • 25 likes
  • 43349 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878487 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878487 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26524 Views
  • 4 replies
  • 0 likes
  • 26524 Views
  • 4 replies
  • 0 likes

Inicio de sesión

No puedo iniciar sesión en Spotify con mi sesión de Facebook me aparece usuarios y contraseña inválido

  • Newbie
  • No puedo iniciar sesión en Spotify con mi sesión de Facebook me aparece usuarios y contraseña inválido
  • Bittencourt
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Green Scrollbar Disappeared

On previous versions of the Android app, when a user would press and hold on the scrollbar, a green, larger scrollbar would appear on top of the smaller, grey scrollbar. This green scrollbar was draggable, allowing for swift navigation of giant playl...

  • Casual Listener
  • On previous versions of the Android app, when a user would press and hold on the scrollbar, a green, larger scrollbar would appear on top of the smaller, grey scrollbar. This green scrollbar was drag...
  • Daniel
  • Community Legend
  • 602 Views
  • 5 replies
  • 3 likes
  • 602 Views
  • 5 replies
  • 3 likes

Lockscreen fullscreen widget Android 5.0/6.0?

I use Spotify mostly in my car, as I drive around 2 hours every day. The current widget when the screen is locked is so tiny and has a X right next to the skip track button, so I constantly close the player unintentionally. This is a terrible design....

  • Roadie
  • I use Spotify mostly in my car, as I drive around 2 hours every day. The current widget when the screen is locked is so tiny and has a X right next to the skip track button, so I constantly close the...
  • jonasherdegen
  • Community Legend
  • 524 Views
  • 1 replies
  • 4 likes
  • 524 Views
  • 1 replies
  • 4 likes

Solved!! Spotify crash android 5.1.1

I have Oneplus One, OS is CyanogenOS12.1 (newest, based android 5.1.1)Yesterday spotify worked fine, but today started crashing immediately from launching, tried reinstall and clear data. i put screencast video here about phone information and spotif...

  • Casual Listener
  • I have Oneplus One, OS is CyanogenOS12.1 (newest, based android 5.1.1) Yesterday spotify worked fine, but today started crashing immediately from launching, tried reinstall and clear data. i put scr...
  • Daniel
  • Community Legend
  • 1431 Views
  • 3 replies
  • 0 likes
  • 1431 Views
  • 3 replies
  • 0 likes

Spotify won't download from song tab

Okay, so I got a new phone today, deleted the saved song cache on my other phone and all of my other playlists download to this new phone just fine. But for some reason when I try to turn the tab labeled "Songs" to offline mode download it just... wo...

  • Newbie
  • Okay, so I got a new phone today, deleted the saved song cache on my other phone and all of my other playlists download to this new phone just fine. But for some reason when I try to turn the tab lab...
  • Daniel
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

problem

Only plays 1 song when on shuffle mode

  • Newbie
  • Only plays 1 song when on shuffle mode
  • Daniel
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Volume issue

Hi, recently I have noticed that when using spotify on my Ipad 2 or Samsung Galaxy S6 the volume increases and decreases for no reason whatsoever. It makes listening to music really annoying.I do not have volume normalization turned on and usually li...

  • Newbie
  • Hi, recently I have noticed that when using spotify on my Ipad 2 or Samsung Galaxy S6 the volume increases and decreases for no reason whatsoever. It makes listening to music really annoying. I do n...
  • Daniel
  • Community Legend
  • 200 Views
  • 1 replies
  • 1 likes
  • 200 Views
  • 1 replies
  • 1 likes

custom playlist unavailable when offline :/

hi guys, this has happened a few times now. i have a user def playlist with around 300 songs in it - i keep it updated and offlined but sometimes when i select it to play while offline, it says not available no idea why thanksdan

  • Visitor
  • hi guys,   this has happened a few times now.   i have a user def playlist with around 300 songs in it - i keep it updated and offlined   but sometimes when i select it to play w...
  • Daniel
  • Community Legend
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

Spotify skips and pauses frequently

I am running spotify from my galaxy s6 edge and I've noticed that it skips or pauses for s few seconds every other song. I have reinstalled spotify and cleared caches but still same issues. Is there anything else I can try on my phone. Thanks in adva...

  • Newbie
  • I am running spotify from my galaxy s6 edge and I've noticed that it skips or pauses for s few seconds every other song. I have reinstalled spotify and cleared caches but still same issues. Is there ...
  • Jayb72
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! Get local music stored on SD card to show up in My Music on Android Mobile App

Samsung Galaxy S7Android: Marshmellow 6.0.1 Spotify: 4.9.0.992 I have music stored on my SD card. That SD card is mounted in my Galaxy S7 as storage. Is there anyway to have my music (stored locally on my sd card in my phone) show up in my spotify ap...

  • Newbie
  • Samsung Galaxy S7 Android: Marshmellow 6.0.1   Spotify: 4.9.0.992   I have music stored on my SD card.  That SD card is mounted in my Galaxy S7 as storage.    Is ther...
  • Daniel
  • Community Legend
  • 997 Views
  • 1 replies
  • 0 likes
  • 997 Views
  • 1 replies
  • 0 likes

My Music not showing up, but playlists do

I noticed recently that when I click on the "Songs," "Artists" and "Albums" tabs on my Spotify app (on Nexus 4), it's coming up as if I have nothing saved. However, my playlists still appear when I select the "Playlists" option so I know I'm logged o...

  • Newbie
  • I noticed recently that when I click on the "Songs," "Artists" and "Albums" tabs on my Spotify app (on Nexus 4), it's coming up as if I have nothing saved. However, my playlists still appear when I s...
  • gordontoon
  • Newbie
  • 9284 Views
  • 4 replies
  • 1 likes
  • 9284 Views
  • 4 replies
  • 1 likes

No Storage Area Found

Hi. why does it always notify No Storage Area Found whenever i try to open spotify. i just downloaded the app fyi.

  • Newbie
  • Hi. why does it always notify No Storage Area Found whenever i try to open spotify. i just downloaded the app fyi.
  • Daniel
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Why remove fast scrolling?

Seriously. Developers. Why remove a very useful function that worked. Just removed it. Just like that, in the newest update. I'm talking about dragging the scroll bar on the side down, so you can instantly scroll to a point in potentially huge playli...

  • Regular
  • Seriously. Developers. Why remove a very useful function that worked. Just removed it. Just like that, in the newest update. I'm talking about dragging the scroll bar on the side down, so you can ins...
  • MattSuda
  • Spotify Star
  • 502 Views
  • 1 replies
  • 2 likes
  • Functionality
    Playlist feature
  • 502 Views
  • 1 replies
  • 2 likes

Profile and playlists won't show

I've recently gotten a new phone and when I installed the Spotify app I've been experiencing some problems The first one is that my profile refuses to show - it keeps saying that something went wrong and whenever I refresh it, it shows the same thing...

  • Casual Listener
  • I've recently gotten a new phone and when I installed the Spotify app I've been experiencing some problems 😞 The first one is that my profile refuses to show - it keeps saying that something went wr...
  • Daniel
  • Community Legend
  • 334 Views
  • 3 replies
  • 0 likes
  • 334 Views
  • 3 replies
  • 0 likes

My Spotify app on Android crashes when I create new playlist folder in the desktop app

Hi. I have a big problem. Here's how it all started: A few months ago I noticed that I couldn't put my playlist folders inside newly created playlist folder (Windows desktop app). I thought ok, i'll wait, maybe they'll fix it.Some time later i was us...

  • Regular
  • Hi. I have a big problem.   Here's how it all started:   A few months ago I noticed that I couldn't put my playlist folders inside newly created playlist folder (Windows desktop app). I...
  • torgop
  • Regular
  • 340 Views
  • 4 replies
  • 0 likes
  • 340 Views
  • 4 replies
  • 0 likes

Songs need to be restarted occasionally, and suggested songs for a playlist over 40 songs in length

Hi, I have been having no problems with Spotify until a couple of updates ago. Since then, songs in a playlist will occasionally start playing with no sound. If I pause and then unpause the song, it starts over and begins playing correctly. Another i...

  • Casual Listener
  • Hi, I have been having no problems with Spotify until a couple of updates ago. Since then, songs in a playlist will occasionally start playing with no sound. If I pause and then unpause the song, it ...
  • 313 Views
  • 0 replies
  • 1 likes
  • 313 Views
  • 0 replies
  • 1 likes

Solved!! Can't Opt out of beta

My friend logged into his spotify account on my device and it automatically installed beta, after he was finished, I logged in and tried to delete it and install it several times. After that beta still appeared. Please help.

  • Regular
  • My friend logged into his spotify account on my device and it automatically installed beta, after he was finished, I logged in and tried to delete it and install it several times. After that beta sti...
  • navaira
  • Roadie
  • 1083 Views
  • 2 replies
  • 0 likes
  • Android 5.1.1
    Beta
  • 1083 Views
  • 2 replies
  • 0 likes

problemas de streaming

quando utilizo o spotify no meu moto g3 a reprodução pausa com grande frequência, mesmo nas listas offline. Alguma ideia do que posso fazer?

  • Newbie
  • quando utilizo o spotify no meu moto g3 a reprodução pausa com grande frequência, mesmo nas listas offline. Alguma ideia do que posso fazer?
  • fuentesalexande
  • Newbie
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

I cant play any song on my android tablet

I'm use galaxy note 8 (screen 8 inch) android 4.4 cm 11 but I can play only shuffle mode Now I'm update app to lastest get. 4.9Delete and install app anain. But problem is still Help me plz. Thx. 4 ur kind

  • Newbie
  • I'm use galaxy note 8 (screen 8 inch) android 4.4 cm 11 but I can play only shuffle mode   Now I'm update app to lastest get. 4.9 Delete and install app anain. But problem is still   H...
  • Zamara74
  • Casual Listener
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Spotify not being energy efficienent

Hi Spotify According to this test https://medium.com/smartphone-enerlytics/music-lovers-switch-streaming-music-apps-and-extend-your-battery-life-by-2x-2e9a57ca899d#.7z50qq2efSpotify is only 50% as effective as Google music, can you please improve thi...

  • Newbie
  • Hi Spotify  According to this test https://medium.com/smartphone-enerlytics/music-lovers-switch-streaming-music-apps-and-extend-your-battery-life-by-2x-2e9a57ca899d#.7z50qq2ef Spotify is ...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes