Help - Android

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy
Spotify Star
2023-07-11 7:43:36 PM
2025-01-19 9:12:00 PM
0x8EFABE4E
Newbie
60191 Views
68 replies
26 likes

60191 Views
68 replies
26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
2025-01-27 7:09:21 AM
Sumit_Ghosh
Regular
28340 Views
5 replies
0 likes

28340 Views
5 replies
0 likes

No navigation-notifications while listening to music

Hello I found an anoying bug in Spotify.When Im listening to music and a notification is coming in, the volume of the music is lowered, but the notification is not played.This is really annoying when Im in the car and the navigation app (Sygic) is tr...

s_amu
Casual Listener
Hello 🙂 I found an anoying bug in Spotify. When Im listening to music and a notification is coming in, the volume of the music is lowered, but the notification is not played. This is really a...
2016-03-23 11:13:00 PM
2016-04-08 2:35:51 PM
s_amu
Casual Listener
698 Views
3 replies
0 likes
bug

698 Views
3 replies
0 likes

samsung galaxy S6 edge+ - spotify crashes

Hi guys, I have Samsung galaxy S6 Edge+. Connected to LTE (or wireless) I start the app, choose playlist/or radio/ or song que, press play and close lid (samsung's original cear view cover, model: EF-ZG928), set side. no other application is running ...

androidspotify
Newbie
Hi guys, I have Samsung galaxy S6 Edge+. Connected to LTE (or wireless) I start the app, choose playlist/or radio/ or song que, press play and close lid (samsung's original cear view cover, model: EF...
2016-04-08 11:17:42 AM
2016-04-08 11:18:57 AM
Daniel
Community Legend
1095 Views
1 replies
0 likes
Galaxy S6
galaxy S6 edge plus

1095 Views
1 replies
0 likes

Solved!! Offline playlist

I payed the premium account, but now How can I transfer the musics to my SD Card to listen after or listen on my Sony Xperia Z5? I have that option, like download the musics and save on SD Card memory? After the premium expired I will keep listen the...

andrebuchalle
Casual Listener
I payed the premium account, but now How can I transfer the musics to my SD Card to listen after or listen on my Sony Xperia Z5? I have that option, like download the musics and save on SD Card memor...
2016-03-31 3:48:49 AM
2016-04-08 10:09:25 AM
user-removed
Not applicable
516 Views
1 replies
0 likes

516 Views
1 replies
0 likes

Menu button next to track SHOULD NOT START PLAYING IT

Next to the track there is a little menu button with 3 vertical dots. There are times I click very carefully on this but it still moves to start playing the track. That button DOES NOT MEAN PLAY. It is for a popup menu only, e.g. I want to remove the...

EarlPurple
Roadie
Next to the track there is a little menu button with 3 vertical dots. There are times I click very carefully on this but it still moves to start playing the track. That button DOES ...
2016-03-29 1:08:22 PM
2016-04-08 9:59:33 AM
user-removed
Not applicable
422 Views
1 replies
0 likes

422 Views
1 replies
0 likes

Low storage and unsupported files

Spotify is taking up way to much stoeage space on my phone. I have found a bunch of files have been saved to my phones internal storage but they are unsupported files and i have no clue what they are. If i delete them will it harm the app or remove a...

jennanash95
Newbie
Spotify is taking up way to much stoeage space on my phone. I have found a bunch of files have been saved to my phones internal storage but they are unsupported files and i have no clue what they are...
2016-04-02 2:21:43 AM
2016-04-08 9:50:37 AM
user-removed
Not applicable
505 Views
1 replies
0 likes
storage space

505 Views
1 replies
0 likes

[Android][Running] Running

I'm getting really irritated by the running of the songs. Every time I use the app and a song is playing, I go to another app or Google but then Spotify crashes and when I go back to it the song is all the way at the beginning. Please fix this proble...

Carleisha02
Newbie
I'm getting really irritated by the running of the songs. Every time I use the app and a song is playing, I go to another app or Google but then Spotify crashes and when I go back to it the song is a...
2016-04-02 3:24:23 AM
2016-04-08 9:45:30 AM
user-removed
Not applicable
421 Views
1 replies
0 likes
Android
Running

421 Views
1 replies
0 likes

Can't fast scroll down in playlist

Dear Spotify, I'm an Android app user. I'm pretty sure some other persons reported this issue as well, but as this is very frustrating i'd like to add my own post so it shows you that this issue matters a lot to your users (who pays for premium and g...

AnthonyRgn
Newbie
Dear Spotify, I'm an Android app user. I'm pretty sure some other persons reported this issue as well, but as this is very frustrating i'd like to add my own post so it shows you th...
2016-03-19 6:34:24 PM
2016-04-08 8:32:39 AM
Alx
Regular
2912 Views
4 replies
13 likes

2912 Views
4 replies
13 likes

Local Files Playlists no longer working

I have looked through all similar threads and nothing has worked.Today, I woke up to Spotify having undownloaded every single one of my songs, including the ones I synced from my PC to my phone. Now, no matter what I try, I cannot sync songs from my ...

ffffffffffffffs
Casual Listener
I have looked through all similar threads and nothing has worked. Today, I woke up to Spotify having undownloaded every single one of my songs, including the ones I synced from my PC to my phone. ...
2016-04-08 4:40:32 AM
2016-04-08 5:19:31 AM
Bittencourt
Spotify Star
498 Views
5 replies
0 likes

498 Views
5 replies
0 likes

Solved!! New phone and all is lost.

I got a new phone. Galaxy S7. When I installed Spotify to my new phone all my music was and still is gone. Playlists and catalog of albums except for one album. One. It also doesn't recognize me as a premium subscriber which I have been for quite som...

AndrewOlson13
Casual Listener
I got a new phone. Galaxy S7. When I installed Spotify to my new phone all my music was and still is gone. Playlists and catalog of albums except for one album. One. It also doesn't recognize me as a...
2016-04-07 2:09:48 PM
2016-04-07 11:49:25 PM
Daniel
Community Legend
787 Views
2 replies
0 likes
new phone

787 Views
2 replies
0 likes

Mobile App stops audio playback

When playing music from my android (Pantech P8010; Android v4.1.2), after every other song the music will stop playing. The track continues as if it is playing, but no sound comes out. Sometimes I can correct it by hitting pause & then play and it wi...

DadOfSeven
Music Fan
When playing music from my android (Pantech P8010; Android v4.1.2), after every other song the music will stop playing. The track continues as if it is playing, but no sound comes out. Sometimes I ca...
2016-04-07 6:45:04 PM
2016-04-07 9:34:15 PM
Daniel
Community Legend
662 Views
3 replies
0 likes
Android 4.1.2
Mobile Phone

662 Views
3 replies
0 likes

Solved!! Can't acces on Playlist

Hey guys,Since today i can't Access on two of more than ten playlists, but this morning i had could. Now i don't know which Songs were in these and can't restore them. What can i do to get them back?When i want to open the playlist spotify is saying:...

Konni_W
Casual Listener
Hey guys, Since today i can't Access on two of more than ten playlists, but this morning i had could. Now i don't know which Songs were in these and can't restore them. What can i do to get them bac...
2016-04-06 11:06:38 PM
2016-04-07 8:03:45 PM
Konni_W
Casual Listener
2683 Views
3 replies
0 likes

2683 Views
3 replies
0 likes

Solved!! How to adjust kbps to 128

Some cellphone services doesn't charge for data on spotify but they restrict it to 128 kbps in quality. How can you tell on the app how many kbps the songs are played at? I use the normal quality right now to be safe but... am I?

Okudave
Newbie
Some cellphone services doesn't charge for data on spotify but they restrict it to 128 kbps in quality. How can you tell on the app how many kbps the songs are played at? I use the normal quality rig...
2016-04-07 10:37:47 AM
2016-04-07 4:41:04 PM
Daniel
Community Legend
2435 Views
2 replies
0 likes

2435 Views
2 replies
0 likes

Spotify connect stops connection to samsung soundbar

I use Spotify on a Samsung Galaxy Note3 and connect it to a samsung soundbar HW H750. This works fine but after random time, the connection aborts (musik stops) and I have to choose the soundbar at the "available devices" screen again. Firmware of so...

wire
Newbie
I use Spotify on a Samsung Galaxy Note3 and connect it to a samsung soundbar HW H750. This works fine but after random time, the connection aborts (musik stops) and I have to choose the soundbar at t...
2016-04-06 8:50:38 PM
2016-04-07 4:33:28 PM
Daniel
Community Legend
1143 Views
1 replies
0 likes

1143 Views
1 replies
0 likes

Problem trying to save my music into my sd

Hi all, I have a spotify premium account and when i try to use my sd storage to save the music of Spotify i have a notification :We couldnt move your data. There might be something wrong with your SD card. Check permissions and try again. I tried eve...

yerro84
Regular
Hi all, I have a spotify premium account and when i try to use my sd storage to save the music of Spotify i have a notification :We couldnt move your data. There might be something wrong wit...
2016-03-04 9:00:47 AM
2016-04-07 10:35:55 AM
fbonito
Regular
3869 Views
15 replies
3 likes

3869 Views
15 replies
3 likes

Playlist sorting smartphone app

Regarding the Android- AND iOS App and sorting playlists One big downside with using Spotify in either my Android device or my iOS device is that I can't switch between latest added songs or oldest added songs at top in my playlist with 1600+ songs M...

Xetal
Newbie
Regarding the Android- AND iOS App and sorting playlists One big downside with using Spotify in either my Android device or my iOS device is that I can't switch between latest added songs or...
2016-04-06 3:09:52 PM
2016-04-07 6:44:21 AM
rhoada35
Newbie
481 Views
1 replies
1 likes
Android
iOS

481 Views
1 replies
1 likes

Xperia Z3 issues

Could anybody help me in trying to solve my Xperia Z3 issue?Spotify keeps stopping after every track, this includes direct streaming and playback from saved files. It also does not let me save songs and will continue to redownload them after reopenin...

raptorrumble
Newbie
Could anybody help me in trying to solve my Xperia Z3 issue? Spotify keeps stopping after every track, this includes direct streaming and playback from saved files. It also does not let me save so...
2016-04-06 2:55:27 AM
2016-04-07 2:43:00 AM
Bwear
Casual Listener
689 Views
2 replies
0 likes
Android
Download error
Playback problem
Playlist problem
SD-card
Stuttering Playback
Xperia
Z3 running

689 Views
2 replies
0 likes

Offline mode and songs stopping

Hello All, I have downloaded Spotify onto my computer and mobile.On my mobile (Galaxy s6) I can use everything OK, But when i want to play music it plays around 2 songs then stops and shuts the App down and i have to go into it again. If i sit there ...

heidi_thomas93
Casual Listener
Hello All, I have downloaded Spotify onto my computer and mobile. On my mobile (Galaxy s6) I can use everything OK, But when i want to play music it plays around 2 songs then stops and...
2016-03-28 11:17:14 PM
2016-04-06 12:03:20 AM
heidi_thomas93
Casual Listener
460 Views
2 replies
0 likes

460 Views
2 replies
0 likes

Solved!! Urbanears Plattan wireless android problems

Dear spotify community, I recently got the Urbanears Plattan ADV wireless headset, the one from the offer. It's a nice little headset, with nice audio quality.However, I have one small problem. My problem is, when I try to use the headphones with spo...

m0p13p
Casual Listener
Dear spotify community, I recently got the Urbanears Plattan ADV wireless headset, the one from the offer. It's a nice little headset, with nice audio quality. However, I have one smal...
2016-04-04 7:52:35 PM
2016-04-06 10:49:00 PM
m0p13p
Casual Listener
4210 Views
4 replies
0 likes
Android
huawei
Plattan
Urbanears

4210 Views
4 replies
0 likes

New Releases feature technical issue

Greetings..I am a Spotify premium listener currently utilizing an LG Volt/Android/Smartphone device. The problem Ive encountered is when I go to the "New Releases" section in the Browse area, when I go to scroll down through the listing & selections ...

Beltane575xx
Roadie
Greetings..I am a Spotify premium listener currently utilizing an LG Volt/Android/Smartphone device. The problem Ive encountered is when I go to the "New Releases" section in the Browse area, when I ...
2016-04-06 4:06:25 PM
2016-04-06 10:16:12 PM
Beltane575xx
Roadie
266 Views
1 replies
0 likes

266 Views
1 replies
0 likes

Spotify-Client independently deletes offline tracks...

Hello!I'm using spotify premium-account @ my android-device.After downloading a playlist I switch to offline-mode.At once after setting offline mode spotify starts to delete serveral downloaded tracks from my sd-card.Spotify never erases a complete p...

2U1C1D3
Regular
Hello! I'm using spotify premium-account @ my android-device. After downloading a playlist I switch to offline-mode. At once after setting offline mode spotify starts to delete serveral downloaded...
2016-03-09 10:24:50 AM
2016-04-06 7:42:41 PM
2U1C1D3
Regular
403 Views
2 replies
0 likes

403 Views
2 replies
0 likes

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