Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 55674 Views
  • 68 replies
  • 25 likes
  • 55674 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27822 Views
  • 5 replies
  • 0 likes
  • 27822 Views
  • 5 replies
  • 0 likes

Equalizer Fuction Issues

Hello, I have problems with the equalizer function. If this function is activated, when I push the play/pause button, the sound increases itself automatically by a few milliseconds. Some times the filters dont work after a restart of the equalizer fu...

  • Casual Listener
  • Hello, I have problems with the equalizer function. If this function is activated, when I push the play/pause button, the sound increases itself automatically by a few milliseconds. Some times the fi...
  • 266 Views
  • 0 replies
  • 0 likes
  • Equalizer issues
  • 266 Views
  • 0 replies
  • 0 likes

Just start a playlist with a specific song!?

Hey! I just want to choose a song from a playlist (WITH FILTER!!) when i begin my trip. Then the playlist should continue as usual so the queue should be filled with all songs from the playlist and not just the songs in the filter. How do I do it? So...

  • Regular
  • Hey!   I just want to choose a song from a playlist (WITH FILTER!!) when i begin my trip. Then the playlist should continue as usual so the queue should be filled with all songs from the playl...
  • Adam_B
  • Spotify
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Musica playback

I can not play the music ... both offline and online, and I have a premium account.

  • Visitor
  • I can not play the music ... both offline and online, and I have a premium account.
  • user-removed
  • Not applicable
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Solved!! Spotify for Android crashes when I choose ""Search".

When I choose "Search" in my Spotify app for Android, it crashes. This is a brand new issue. I've been using the app for quite some time. I cleared out all of the cache. Suggestions about why this is a problem now? What can I do to remedy the situati...

  • Regular
  • When I choose "Search" in my Spotify app for Android, it crashes. This is a brand new issue. I've been using the app for quite some time. I cleared out all of the cache. Suggestions about why this is...
  • realphae
  • Newbie
  • 17238 Views
  • 2 replies
  • 0 likes
  • 17238 Views
  • 2 replies
  • 0 likes

Can I not use the songs I downloaded for my alarm clock?

I sleep too deep for the beeps, so I literally spent 3 days finding a clock for my Android where I had the option of using MP-3s and finding an app where I could download a few MP-3s of my favorite songs. I downloaded about 8 songs to my Samsung Gala...

  • Newbie
  • I sleep too deep for the beeps, so I literally spent 3 days finding a clock for my Android where I had the option of using MP-3s and finding an app where I could download a few MP-3s of my favorite s...
  • 422 Views
  • 0 replies
  • 0 likes
  • MP3s for use with my alarm
  • 422 Views
  • 0 replies
  • 0 likes

Offline Musik ncihtmehr verfügbar

Hallo, Wenn ich bei meinem 4.4 Android-gerät in Spotify einige Playlists runterladen (offline verfügbar) mache, sind diese nach einigen Stunden nichtmehr offline verfügbar und ich MUSS sie JEDES MAL neu herrunterladen. Kann mir jemand sagen, wie das ...

  • Visitor
  • Hallo,   Wenn ich bei meinem 4.4 Android-gerät in Spotify einige Playlists runterladen (offline verfügbar) mache, sind diese nach einigen Stunden nichtmehr offline verfügbar und ich MUSS sie...
  • Matze
  • Roadie
  • 619 Views
  • 5 replies
  • 0 likes
  • 619 Views
  • 5 replies
  • 0 likes

Spotify free won't play any music, including shuffleplay

When I click the shuffle play button I get no response. No music is played.I have cleared the cache, uninstalled, restarted my phone and then reinstalled.I made sure the streaming wasn't on high quality.Any other suggestions? I'm only Android 4.4, Sp...

  • Regular
  • When I click the shuffle play button I get no response. No music is played. I have cleared the cache, uninstalled, restarted my phone and then reinstalled. I made sure the streaming wasn't on h...
  • Adam_B
  • Spotify
  • 2755 Views
  • 15 replies
  • 0 likes
  • 2755 Views
  • 15 replies
  • 0 likes

Random pauses during playback despite reinstalling

Hi, I've had the same problem for the past few months. Playback on my phone will stop in the middle of the track for no apparent reason. This happens every two songs or so. I have to enter the app and click play, and the track will restart from the b...

  • Newbie
  • Hi, I've had the same problem for the past few months. Playback on my phone will stop in the middle of the track for no apparent reason. This happens every two songs or so. I have to enter the app an...
  • 339 Views
  • 0 replies
  • 0 likes
  • random stop
  • 339 Views
  • 0 replies
  • 0 likes

Spotify Android syncing between two phones

So, I turned my dad onto Spotify about a year ago, and he's been loving using it while he Uber drives. He uses two phones while he drives, one for the Uber app, and a disconnected one for offline Spotify music. Recently, an update came out for the Ub...

  • Newbie
  • So, I turned my dad onto Spotify about a year ago, and he's been loving using it while he Uber drives. He uses two phones while he drives, one for the Uber app, and a disconnected one for offline Spo...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Changing the order in which the songs are listed resets there offline availability...

Changing the order in which the songs are listed resets there offline availability... which really sucks because i spent all day and night letting my songs download just to have them instantly wiped from my device... Oh but my memory is all atill bei...

  • Newbie
  • Changing the order in which the songs are listed resets there offline availability... which really sucks because i spent all day and night letting my songs download just to have them instantly wiped ...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

None of the songs will play

All of the songs are grayed out and won't play unless I play the radio or shuffle play but I can't pick any of the songs.Please help!!!!

  • Newbie
  • All of the songs are grayed out and won't play unless I play the radio or shuffle play but I can't pick any of the songs.Please help!!!!
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Problema spotify family

Hello there! spotify have a family account. In the main account everything works well but in secondary music is bound to be random. As I can fixthis and put it Watch only song I want?

  • Newbie
  • Hello there! spotify have a family account. In the main account everything works well but in secondary music is bound to be random. As I can fixthis and put it Watch only song I want?
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

How Do I Reset My Account?

How do I reset my entire account

  • Regular
  • How do I reset my entire account
  • Inbetween96
  • Newbie
  • 1873 Views
  • 11 replies
  • 0 likes
  • Account
  • 1873 Views
  • 11 replies
  • 0 likes

Solved!! spotify crashes on android after update

i have a samsung galaxy 5. i have tried uninstalling and reinstalling to no avail. help!

  • Newbie
  • i have a samsung galaxy 5. i have tried uninstalling and reinstalling to no avail. help!
  • roomar
  • Newbie
  • 605 Views
  • 3 replies
  • 0 likes
  • 605 Views
  • 3 replies
  • 0 likes

Free Premium Upgrade

HiI recently changed my phone and switched to FIDO where I'm supposed to get SPOTIFY premium for free for a year or so.However when I enjtered the code then proceeded to create my account via my facebook profile, it did not work.I have trying for a w...

  • Casual Listener
  • Hi I recently changed my phone and switched to FIDO where I'm supposed to get SPOTIFY premium for free for a year or so.However when I enjtered the code then proceeded to create my account via my fa...
  • ChelseaLorraine
  • Casual Listener
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes

Currently travelling, Spotify deleted all offline tracks

I have about 1200 offline songs that were deleted today. I've been travelling for 2 weeks in South Africa from Canada and have been using spotfiy daily. Today when I opened the app it required me to connect to the internet to login and then began re-...

  • Newbie
  • I have about 1200 offline songs that were deleted today. I've been travelling for 2 weeks in South Africa from Canada and have been using spotfiy daily. Today when I opened the app it required me to ...
  • woodandrew90
  • Roadie
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Songs always stop

Hi, I dont know why, but every time i play a song this one stops suddenly. It´s like it doesn´t want to play it. I start a song and suddenly in minute 1 for example stops. What can I do? or is there some error in the songs? Frank.

  • Newbie
  • Hi,   I dont know why, but every time i play a song this one stops suddenly. It´s like it doesn´t want to play it. I start a song and suddenly in minute 1 for example stops.   What ...
  • tomhanks121
  • Newbie
  • 823 Views
  • 3 replies
  • 1 likes
  • 823 Views
  • 3 replies
  • 1 likes

facebook disconnect

I want to disconnect my facebook from spotify from my android phone i have no access to any pc...

  • Visitor
  • I want to disconnect my facebook from spotify from my android phone i have no access to any pc...
  • kbrooksc
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Syncing offline music to external SD Card

I am using Samsung GT-S7580 powered by Android Jellybean. Since my internal phone storage is limited, I would like to save my offline music to external SD card storage. Is it possible to do that?

  • Visitor
  • I am using Samsung GT-S7580 powered by Android Jellybean. Since my internal phone storage is limited, I would like to save my offline music to external SD card storage. Is it possible to do that?
  • woodandrew90
  • Roadie
  • 467 Views
  • 4 replies
  • 0 likes
  • 467 Views
  • 4 replies
  • 0 likes

help

Can't use my premium

  • Casual Listener
  • Can't use my premium
  • kbrooksc
  • Community Legend
  • 268 Views
  • 3 replies
  • 0 likes
  • 268 Views
  • 3 replies
  • 0 likes