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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43074 Views
  • 66 replies
  • 25 likes
  • 43074 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878318 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878318 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26463 Views
  • 4 replies
  • 0 likes
  • 26463 Views
  • 4 replies
  • 0 likes

Superuser Contribution Local files being erroneously flagged as unplayable

Android latest versionpremium This has been a bad issue for maybe a year now and its getting to the point where I wont be able to keep using spotify.Local files on the device are seemingly randomly flagged as unplayable and then skipped if they come ...

  • Casual Listener
  • Android latest version premium   This has been a bad issue for maybe a year now and its getting to the point where I wont be able to keep using spotify. Local files on the device are seeming...
  • Yordan
  • Moderator
  • 259 Views
  • 1 replies
  • 0 likes
  • local files
  • 259 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "Hey Spotify" feature not working on Android

Hello. I updated my Spotify and activated the "Hey Spotify" feature but nothing happens when I say "Hey Spotify..." with the app open AND after updating it. Normal voice search works and mic permission is on. I tried deactivating and then reactivatin...

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  • Casual Listener
  • Hello. I updated my Spotify and activated the "Hey Spotify" feature but nothing happens when I say "Hey Spotify..." with the app open AND after updating it. Normal voice search works and mic permissi...
  • Stix2620
  • Casual Listener
  • 23031 Views
  • 46 replies
  • 6 likes
  • 23031 Views
  • 46 replies
  • 6 likes

Superuser Contribution Unable to view queue on Android

Plan - Premium IndividualCountry - UK Device - Pixel 7 / iPhone XR / Macbook Pro 2019Operating System - Android 13 / iOS 16.1.2 / macOS Monterey 12.6.1 My Question or IssueOften when I finish listening to a playlist, a new playlist will start automat...

  • Casual Listener
  • Plan - Premium Individual Country - UK   Device - Pixel 7 / iPhone XR / Macbook Pro 2019 Operating System - Android 13 / iOS 16.1.2 / macOS Monterey 12.6.1    My Question or...
  • uchechie
  • Casual Listener
  • 409 Views
  • 5 replies
  • 0 likes
  • 409 Views
  • 5 replies
  • 0 likes

Superuser Contribution pourquoi mob spotify bug ?

lorsque que je lance l'appli tout se passe bien puis je passe les musics et celles si restent figé, les paroles ne s'affichent pas et je ne peux pas mettre pause

  • Visitor
  • lorsque que je lance l'appli tout se passe bien puis je passe les musics et celles si restent figé, les paroles ne s'affichent pas et je ne peux pas mettre pause
  • OscarDC
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant see filter button in liked songs

PlanPremiumCountryNetherlands DevicePoco X4 Pro 5G Operating SystemAndroid My Question or IssueI cant seem to getting the filter options to show in the liked song parts

  • Casual Listener
  • Plan Premium Country Netherlands   Device Poco X4 Pro 5G   Operating System Android   My Question or Issue I cant seem to getting the filter options to show in the liked so...
  • bowlingboy
  • Casual Listener
  • 377 Views
  • 2 replies
  • 0 likes
  • 377 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't Scroll Genre Filter in Liked Playlist

Hello all,Season's greetings!I've had this issue for a couple months but never really worried about it. Basically, the title says it all; I can't get to the rest of the genres, inly the first four or five.I've tried restarting but it seems to be an a...

  • Regular
  • Hello all, Season's greetings! I've had this issue for a couple months but never really worried about it. Basically, the title says it all; I can't get to the rest of the genres, inly the first f...
  • Joan
  • Moderator
  • 515 Views
  • 2 replies
  • 0 likes
  • 515 Views
  • 2 replies
  • 0 likes

Superuser Contribution Plays one song and then stops but says playlist is still going

I've noticed that every time I open the app and I stopped in the middle of a playlist, and hit play, it will play one song(or rest of the song) and then stop. It still shows the sound bars next to the playlist indicating its still going but it doesnt...

  • Visitor
  • I've noticed that every time I open the app and I stopped in the middle of a playlist, and hit play, it will play one song(or rest of the song) and then stop. It still shows the sound bars next to th...
  • Alex
  • Spotify Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cómo dar de baja una cuenta que no es mía pero estoy pagando con mi tarjeta

Presté mi cuenta de banco para que pagara Spotify premium, pero ya no tengo contacto con la persona y me sigue haciendo cargos a la tarjeta

  • Visitor
  • Presté mi cuenta de banco para que pagara Spotify premium, pero ya no tengo contacto con la persona y me sigue haciendo cargos a la tarjeta
  • Alex
  • Spotify Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops music when receiving a WhatsApp message

PlanPremiumCountryGermanyDeviceXiami Mi 10T Pro 5GOperating SystemAndroid 10My Question or IssueSpotify will stop the song permanently whenever I receive a WhatsApp message. All WhatsApp notifications are off both in the app and on the phone system. ...

  • Casual Listener
  • Plan Premium Country Germany Device Xiami Mi 10T Pro 5G Operating System Android 10 My Question or Issue Spotify will stop the song permanently whenever I receive a WhatsApp message. All W...
  • Lyubka
  • Moderator
  • 6439 Views
  • 3 replies
  • 0 likes
  • 6439 Views
  • 3 replies
  • 0 likes

Superuser Contribution My 215h long playlist is causing problems.

PlanPremiumCountryFinlandDevice(Xiaomi mi 9t and Windows Desktop computer)Operating System(Android 10, Windows 10) My Question or IssueMy 215 hours long playlist makes my android app act weird like when i pause the track for a long time it will play ...

  • Newbie
  • Plan Premium Country Finland Device (Xiaomi mi 9t and Windows Desktop computer) Operating System (Android 10, Windows 10)   My Question or Issue My 215 hours long playlist makes my and...
  • Lyubka
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play Bar missing on android

PlanPremiumCountrySouth Africa DeviceOppo A53sOperating SystemAndroid 12 My Question or IssueMy Play bar disappears on my app regularly the only way I can get it back is by opening the desktop app changing device to desktop app and then back to the p...

  • Casual Listener
  • Plan Premium Country South Africa   Device Oppo A53s Operating System Android 12   My Question or Issue My Play bar disappears on my app regularly the only way I can get it back ...
  • thisappispissingmeof
  • Casual Listener
  • 1302 Views
  • 8 replies
  • 1 likes
  • 1302 Views
  • 8 replies
  • 1 likes

Superuser Contribution Crossfade activates even when playing sequential tracks in an album

PlanPremium FamilyCountryUnited StatesDeviceSamsung Galaxy Note20 UltraOperating SystemAndroid 13App Version8.7.90.544 My Question or IssueWhen I play an album sequentially (shuffle is off) with crossfade activated, the crossfade activates regardless...

  • Casual Listener
  • Plan Premium Family Country United States Device Samsung Galaxy Note20 Ultra Operating System Android 13 App Version 8.7.90.544   My Question or Issue When I play an album sequential...
  • Bigg_Bill7
  • Regular
  • 1421 Views
  • 10 replies
  • 4 likes
  • Android 13
    bug
    Crossfade
    iOS
    ipados
    playback
    Samsung
    sequential tracks
  • 1421 Views
  • 10 replies
  • 4 likes

Superuser Contribution there's something wrong with my playlist

Throughout this post, I have the playlist on repeat overall. So basically what happened was that I would play a song that would be in the middle of the playlist, would go to other apps for a while. By the time I go back to spotify to continue playing...

  • Newbie
  • Throughout this post, I have the playlist on repeat overall.  So basically what happened was that I would play a song that would be in the middle of the playlist, would go to other apps for a wh...
  • Vasil
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • Bug Playlist
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Song isn't available on your device" I'm using Redmi note 11 pro.

I want to play all I ask by Bruno Mars. However it says the song isn't available on my device. I tried to find different album but still the same issue.

  • Visitor
  • I want to play all I ask by Bruno Mars. However it says the song isn't available on my device. I tried to find different album but still the same issue.
  • Joan
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution One specific episode of a podcast won't play.

I can't get the current episode of the podcast I'm on to play. It will play on literally every other device but not on my phone. My phone will play literally everything else. Any other episodes, any music but not this one episode. I've uninstalled an...

  • Visitor
  • I can't get the current episode of the podcast I'm on to play. It will play on literally every other device but not on my phone. My phone will play literally everything else. Any other episodes, any ...
  • Dian
  • Spotify Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why won't app recognize my speaker as a device?

My Bluetooth speaker has always worked just fine but now Spotify won't recognize it as a connectable device even though it shows up connected to my phones bluetooth

  • Visitor
  • My Bluetooth speaker has always worked just fine but now Spotify won't recognize it as a connectable device even though it shows up connected to my phones bluetooth
  • Dian
  • Spotify Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why won't my podcasts load and play?

Even if I have good signal or wifi my podcasts won't play or download. The app has been updated, I uninstalled and reinstalled it, and restarted my phone. Music plays just fine. But podcasts won't. System wide issue or just me?

  • Visitor
  • Even if I have good signal or wifi my podcasts won't play or download. The app has been updated, I uninstalled and reinstalled it, and restarted my phone. Music plays just fine. But podcasts won't. S...
  • Yordan
  • Moderator
  • 833 Views
  • 6 replies
  • 1 likes
  • 833 Views
  • 6 replies
  • 1 likes