Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50499 Views
  • 66 replies
  • 25 likes
  • 50499 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881353 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881353 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27243 Views
  • 4 replies
  • 0 likes
  • 27243 Views
  • 4 replies
  • 0 likes

Superuser Contribution Re: Let's introduce ourselves!

Hola a todos mi nombre es Mahatma y tengo un problema con Spotify, sucede que si estoy reproduciendo música y salgo de Spotify ya se que minimice la app o cambie de app, con salir de la app se pausa, ya configure el ahorro de batería lo deje sin rest...

  • Newbie
  • Hola a todos mi nombre es Mahatma y tengo un problema con Spotify, sucede que si estoy reproduciendo música y salgo de Spotify ya se que minimice la app o cambie de app, con salir de la app se pausa,...
  • OscarDC
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution SD Card corrupted by Spotify, impossible to format, write and delete.

PlanPremiumCountryFranceDeviceNokia 6.1Operating SystemAndroid One (10.0.0) My IssueMy SD Card corrupted by Spotify.I tried to format it from Android, when it was saying "done buddy!" nothing got removed.I tried from Windows, but I got an error witho...

  • Casual Listener
  • Plan Premium Country France Device Nokia 6.1 Operating System Android One (10.0.0)   My Issue My SD Card corrupted by Spotify. I tried to format it from Android, when it was saying "d...
  • V_E_L_Δ
  • Casual Listener
  • 377 Views
  • 2 replies
  • 0 likes
  • Android
    Bug issues
    sd card
  • 377 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't control desktop version, but can control web version

PlanPremiumCountryIndiaDeviceOnePlus 7t proOperating SystemWindows 11 My Question or IssueI can't remote control the desktop version of Spotify, it doesn't show up in the list..but when I open Spotify in web player, I can remote control it using Andr...

  • Music Fan
  •   Plan Premium Country India Device OnePlus 7t pro Operating System Windows 11   My Question or Issue I can't remote control the desktop version of Spotify, it doesn't show up in...
  • Nishant24
  • Music Fan
  • 697 Views
  • 11 replies
  • 0 likes
  • 697 Views
  • 11 replies
  • 0 likes

Superuser Contribution App crashing when I click on the song in search bar

When I want to listen to the certain song or find some artists via search, I type in for example "Nirvana". Songs or artists pops up, but when I click on the wanted song/artist/playlist app crashes and if I was listening to a song that moment it stop...

  • Visitor
  • When I want to listen to the certain song or find some artists via search, I type in for example "Nirvana". Songs or artists pops up, but when I click on the wanted song/artist/playlist app crashes a...
  • Lyubka
  • Moderator
  • 1501 Views
  • 3 replies
  • 0 likes
  • 1501 Views
  • 3 replies
  • 0 likes

Solved!! Can I continue listening to a playlist between devices?

I was listening to a playlist on my MacBook Spotify app, closed the laptop down and hoped to continue listening to the playlist on my Android phone Spotify app.

  • Casual Listener
  • I was listening to a playlist on my MacBook Spotify app, closed the laptop down and hoped to continue listening to the playlist on my Android phone Spotify app.
  • kaworu_bloodpaw
  • Roadie
  • 1280 Views
  • 1 replies
  • 1 likes
  • 1280 Views
  • 1 replies
  • 1 likes

Superuser Contribution Unable to open public playlist that I received through WhatsApp and Gmail

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueUnable to open a public playlist that was sent to me in WhatsApp link plus a Gmail link. I ke...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Unable ...
  • AlejaR
  • Moderator
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Only see devices from Android when connected to LTE but not on WI-FI

PlanPremiumCountryCODeviceVivo Y53SOperating SystemFuntouch OS - Android 12 I have an Alexa echo device, and a PC with Spotify Desktop and Web Spotify player. From the desktop connected to WiFi, I can see all devices: smartphone, Alexa and Web player...

  • Visitor
  • Plan Premium Country CO Device Vivo Y53S Operating System Funtouch OS - Android 12   I have an Alexa echo device, and a PC with Spotify Desktop and Web Spotify player.   From the...
  • AlejaR
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs playing twice

PlanPremiumCountryUSADeviceSamsung Galaxy S9+/Google Home MiniOperating SystemAndroid 10 My Question or IssueI'm not sure if this is a Google Home (mini, in my case) issue or a Spotify issue but it's driving me insane. For the last 5 or so days, when...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S9+/Google Home Mini Operating System Android 10   My Question or Issue I'm not sure if this is a Google Home (mini, in my case) iss...
  • Lyubka
  • Moderator
  • 1540 Views
  • 4 replies
  • 1 likes
  • 1540 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify running normally instead of in the background

PlanPremiumCountryusDevicegoogle pixel 6Operating Systemandroid 13 My Question or Issuei was listening for ~6 hours and Spotify used 38% of my battery, it was running in the foreground for almost all of the time, and was only in the background for 6 ...

  • Newbie
  • Plan Premium Country us Device google pixel 6 Operating System android 13   My Question or Issue i was listening for ~6 hours and Spotify used 38% of my battery,  it was&nbsp...
  • AlejaR
  • Moderator
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Made for you Playlists are gone. How do I restore them.

Hi,I can no longer see my Playlists when I click on "Made For You" under the search option in the Spotify android app. I tried clearing my cache and storage, but it does not do any difference.Appreciate your help.

  • Regular
  • Hi, I can no longer see my Playlists when I click on "Made For You" under the search option in the Spotify android app. I tried clearing my cache and storage, but it does not do any difference. App...
  • AlejaR
  • Moderator
  • 284 Views
  • 3 replies
  • 0 likes
  • 284 Views
  • 3 replies
  • 0 likes

Next from queue broken

None of the below information shis required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSDeviceGoogle Pixel 6Operating SystemNewest Android version My Question or IssueI have auto play turned off. Ho...

  • Visitor
  • None of the below information shis required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country US Device Google Pixel 6 Operating System Newest ...
  • Jose_M
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Mobile Data Usage Android + Verizon

Plan: FAMILY PREMIUMPremium: YEPCountry: US Device: Pixel 5Operating System: Android 13 My Question or Issue: From December 1 - 23 2022, Spotify used 11+ GBs of data. As a premium member since 2011/2012, I don't recall ever using this much mobile dat...

  • Newbie
  • Plan: FAMILY PREMIUM Premium: YEP Country: US   Device: Pixel 5 Operating System: Android 13    My Question or Issue: From December 1 - 23 2022, Spotify used 11+ GBs of data.&nb...
  • Joan
  • Moderator
  • 382 Views
  • 1 replies
  • 0 likes
  • Android
    data usage
    Mobile
  • 382 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify taking over my playlist and limiting options

Hi! Recently Spotify has been adding their name to some of my playlists, and limiting my options. I can't sort them or search in the lists.What is happening, and how do I get my playlists back?  

Screenshot_20230105_124450_Spotify.jpg
  • Casual Listener
  • Hi!  Recently Spotify has been adding their name to some of my playlists, and limiting my options. I can't sort them or search in the lists. What is happening, and how do I get my playlists ba...
  • IdaHao
  • Casual Listener
  • 309 Views
  • 2 replies
  • 0 likes
  • 309 Views
  • 2 replies
  • 0 likes

Superuser Contribution No video option

PlanPremiumCountryUKDevice(OPPO FIND NEO)Operating System(Android 10) My Question or IssueI have no option for videos on my app.I want to watch the JRE podcasts on my phone but I have no idea how to find them. I can search JRE and find the podcasts b...

  • Visitor
  • Plan Premium Country UK Device (OPPO FIND NEO) Operating System (Android 10)   My Question or Issue I have no option for videos on my app. I want to watch the JRE podcasts on my phone...
  • Eni
  • Moderator
  • 2933 Views
  • 5 replies
  • 2 likes
  • Android
    JRE
    Videos
  • 2933 Views
  • 5 replies
  • 2 likes

Superuser Contribution Widget Controls in notification area are gone (Android)

I noticed that I can't skip or replay songs through my notification widget anymore. Even play/pause is gone. Why? Is there a way to reactivate it? Since it is not compatible with my navigation app, I have to switch over to Spotify anytime I want to s...

  • Visitor
  • I noticed that I can't skip or replay songs through my notification widget anymore. Even play/pause is gone. Why? Is there a way to reactivate it? Since it is not compatible with my navigation app, I...
  • OscarDC
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Solved!! When pressed play or next it locks the screen

PlanPremiumCountryCzech repDeviceLenovo Tab P11 PlusOperating SystemAndroid 11 My Question or IssueHi.As I typed in Subject. Even when screen locked, I can press play or whatever on a small bar, but it shuts down screen again and again. Thank you ver...

  • Casual Listener
  •   Plan Premium Country Czech rep Device Lenovo Tab P11 Plus Operating System Android 11   My Question or Issue Hi. As I typed in Subject.  Even when screen locked, I can pr...
  • kaworu_bloodpaw
  • Roadie
  • 249 Views
  • 3 replies
  • 0 likes
  • 249 Views
  • 3 replies
  • 0 likes

Spotify is not playing in Samsung S22

Premium Family plan DeviceSamsung Galaxy S22Operating SystemAndroid Version 13 Spotify application is opening, when I search for playlist or song and select them to play. There is no response from the application and the songs are not playing. I have...

  • Casual Listener
  • Premium Family plan   Device Samsung Galaxy S22 Operating System Android Version 13   Spotify application is opening, when I search for playlist or song and select them to play. Ther...
  • kaworu_bloodpaw
  • Roadie
  • 1385 Views
  • 3 replies
  • 0 likes
  • 1385 Views
  • 3 replies
  • 0 likes

Superuser Contribution spotify stops working on oneplus 10pro android 12

PlanPremiumCountryBrazilDeviceOneplus 10 PRoOperating System(android 12) My Question or Issuespotify app plays for a few minutes and crashes, I've uninstalled and installed again, cleared the cache, disabled access from nearby devices and it doesn't ...

  • Casual Listener
  • Plan Premium Country Brazil Device Oneplus 10 PRo Operating System (android 12)   My Question or Issue spotify app plays for a few minutes and crashes, I've uninstalled and installed a...
  • Eni
  • Moderator
  • 905 Views
  • 3 replies
  • 0 likes
  • 905 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify pausing when phone locked or unlocked

PlanPremiumCountryUnited KingdomDeviceGoogle Pixel 6Operating SystemAndroid 12 My Question or IssueWhenever Spotify is playing through either the speakers or through Bluetooth headphones, either: The device is locked and screen turned off and 5-15 se...

  • Regular
  • Plan Premium Country United Kingdom Device Google Pixel 6 Operating System Android 12   My Question or Issue Whenever Spotify is playing through either the speakers or through Bluetoot...
  • yslpn
  • Newbie
  • 18538 Views
  • 20 replies
  • 8 likes
  • 18538 Views
  • 20 replies
  • 8 likes

Share Copy Link Intermittently Working

Plan: PremiumCountry: US Device: Samsung Galaxy S10Operating System: Android My Question or IssueJust today, my ability to use Share Copy Link in the android version of the app became intermittent. A quick test reveals when clicking Share only about ...

  • Visitor
  • Plan: Premium Country: US   Device: Samsung Galaxy S10 Operating System: Android   My Question or Issue Just today, my ability to use Share Copy Link in the android ve...
  • kaworu_bloodpaw
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes