Announcements
Hello everyone! We are aware of some issues with Premium users hearing ads while listening to music. Head here for more info.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 58406 Views
  • 68 replies
  • 25 likes
  • 58406 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28157 Views
  • 5 replies
  • 0 likes
  • 28157 Views
  • 5 replies
  • 0 likes

Superuser Contribution Progress bar not showing on my car touch screen

When I'm in car mode, the display on my touch screen doesn't show the progress bar of the song anymore. In fact, I'm having this issue for the majority of my playlist. Today, there was one song that had this progress bar going on just fine and then t...

  • Casual Listener
  • When I'm in car mode, the display on my touch screen doesn't show the progress bar of the song anymore. In fact, I'm having this issue for the majority of my playlist. Today, there was one song that ...
  • Vasil
  • Moderator
  • 986 Views
  • 6 replies
  • 0 likes
  • 986 Views
  • 6 replies
  • 0 likes

Superuser Contribution Equalizer resets every music change

PlanPremiumCountryBrazilDevice(ASUS ZenPhone 3 MAX)Operating System(Android 7.0) My Question or Issue Hello! Hope everyone is in best of health. I've just got a new issue on my Spotify Android App. After the last June update, everytime a music change...

  • Regular
  • Plan Premium Country Brazil Device (ASUS ZenPhone 3 MAX) Operating System (Android 7.0)   My Question or Issue   Hello! Hope everyone is in best of health. 🙏   I've just ...
  • Not applicable
  • 1771 Views
  • 3 replies
  • 0 likes
  • 1771 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify won't add a song to my local files playlist.

I'm attempting to add a song to my local files playlist. I have local files enabled, and using the mobile app on android. Only one song is in my local files playlist, but it's not the song I'm trying to add. The song I'm trying to add is a song mashu...

  • Casual Listener
  • I'm attempting to add a song to my local files playlist. I have local files enabled, and using the mobile app on android. Only one song is in my local files playlist, but it's not the song I'm trying...
  • BenMichael
  • Newbie
  • 2505 Views
  • 9 replies
  • 0 likes
  • 2505 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Starts playing a sleep playlist betwen 20:30 and 21:00 each night.

PremiumNorwayDeviceSamsung S20 ultra 5gOperating SystemAndroid 10 My Question or IssueEvery night around 20:30 and 21:00 i get like a wakeup alarm setting off a playlist called sleep from spotify. I have no active wakeup timer after 8am on the phone ...

  • Casual Listener
  • Premium Norway Device Samsung S20 ultra 5g Operating System Android 10   My Question or Issue Every night around 20:30 and 21:00 i get like a wakeup alarm setting off a playlist called s...
  • angrylistener52
  • Visitor
  • 72080 Views
  • 19 replies
  • 4 likes
  • Android
    autoplay
    Samsung
    wakeup
  • 72080 Views
  • 19 replies
  • 4 likes

Superuser Contribution Stop playing recommended Songs for Playlists

PlanPremiumDeviceVariousOperating SystemAndroid My Question or IssueI have multiple playlists I made for myself, and whenever I'm playing them, I keep getting recommended songs, even if "Smart Shuffle" is not activated.As I understand it, "Smart Shuf...

  • Casual Listener
  • Plan Premium Device Various Operating System Android   My Question or Issue I have multiple playlists I made for myself, and whenever I'm playing them, I keep getting recommended songs, ...
  • Vasil
  • Moderator
  • 320 Views
  • 5 replies
  • 0 likes
  • 320 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify doesn't play any audio

PlanPremiumCountryPhilippines DeviceRealme 10Operating SystemAndroid 14 My Question or IssueHow can I fix this? I've tried everything, from uninstalling and installing Spotify, rebooting my phone, checking the permissions, and the app's setting and i...

  • Newbie
  •   Plan Premium Country Philippines  Device Realme 10 Operating System Android 14   My Question or Issue How can I fix this? I've tried everything, from uninstalling and inst...
  • Vasil
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify plays songs at a very low volume even when the phone volume is at maximum

PlanPremiumCountryNigeriaDeviceRedmi note 13 pro plus 5gOperating SystemAndroid 15 My Question or IssueMy Spotify plays songs at a level low volume even when the phone volume is at maximum. And this only happens in Spotify app. Amazon prime, Netflix ...

  • Visitor
  • Plan Premium Country Nigeria Device Redmi note 13 pro plus 5g Operating System Android 15   My Question or Issue My Spotify plays songs at a level low volume even when the phone volume...
  • Yordan
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before.   The new widget will make it simpler and faster to acc...
  • 0x8EFABE4E
  • Newbie
  • 58406 Views
  • 68 replies
  • 25 likes
  • 58406 Views
  • 68 replies
  • 25 likes

Superuser Contribution Spotify for Android TV crashes on startup

Hi guys, i am trying to install the Spotify for Android TV app but it keeps crashing as soon as i try to open it. I am using a Zidoo Z10 Pro mediaplayer which runs Android 9 OS and the Spotify apk i tried is the latest version 1.52, any idea why this...

  • Roadie
  • Hi guys, i am trying to install the Spotify for Android TV app but it keeps crashing as soon as i try to open it. I am using a Zidoo Z10 Pro mediaplayer which runs Android 9 OS and the Spotify apk i ...
  • Not applicable
  • 1537 Views
  • 6 replies
  • 0 likes
  • 1537 Views
  • 6 replies
  • 0 likes

Superuser Contribution why does my Spotify keep pausing whenever I try to use it

whenever I use spotify, half of the time it will start pausing and skipping songs and it stops when I reset my device but in less than 24 hours it comes back. my device also starts triggering the Google assistant and changing the volume, for that inf...

  • Visitor
  • whenever I use spotify, half of the time it will start pausing and skipping songs and it stops when I reset my device but in less than 24 hours it comes back. my device also starts triggering the Goo...
  • Ivelina
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shared links doesn't work

PlanPremiumCountrySwedenDeviceOnePlus NordOperating SystemAndroid 11BrowserChrome, Brave My Question or IssueI've seen other topics here about shared links not working and they've been closed without action, like this one for example: https://communi...

  • Casual Listener
  • Plan Premium Country Sweden Device OnePlus Nord Operating System Android 11 Browser Chrome, Brave   My Question or Issue I've seen other topics here about shared links not working an...
  • JoanaEff-80
  • Visitor
  • 36053 Views
  • 96 replies
  • 20 likes
  • Android
    Share links
  • 36053 Views
  • 96 replies
  • 20 likes

Superuser Contribution Downloaded albums don't load when offline

The other day I was on a plane and was very annoyed to find that I wasn't able to play any of my hundreds of downloaded albums. Whenever I clicked on one of the downloaded albums, it wouldn't even attempt to load but instead showed me a message sayin...

  • Newbie
  • The other day I was on a plane and was very annoyed to find that I wasn't able to play any of my hundreds of downloaded albums. Whenever I clicked on one of the downloaded albums, it wouldn't even at...
  • Eni
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Repeat button has disappeared

As far as I can tell, since the UI refresh, I can't repeat a single song any more.(Also, changing the like icon from a heart to a screw head is exceptionally poor UX.)

  • Visitor
  • As far as I can tell, since the UI refresh, I can't repeat a single song any more. (Also, changing the like icon from a heart to a screw head is exceptionally poor UX.)
  • AßH
  • Visitor
  • 6554 Views
  • 8 replies
  • 0 likes
  • 6554 Views
  • 8 replies
  • 0 likes

Superuser Contribution Stuttering on Chromecast device

PlanPremiumCountryHungaryDeviceChromecast HDOperating SystemAndroid My Question or IssueAbout a month ago my spotify application started to stutter randomly on my Chromecast device, I'm convinced that problem is only with the application, my internet...

  • Casual Listener
  • Plan Premium Country Hungary Device Chromecast HD Operating System Android   My Question or Issue About a month ago my spotify application started to stutter randomly on my Chromecast ...
  • andras3hun
  • Casual Listener
  • 360 Views
  • 7 replies
  • 0 likes
  • 360 Views
  • 7 replies
  • 0 likes

Superuser Contribution Song muted after Skipping manually on my Bluetooth-Connected Car

Hello, like many others i have the issue that my music mutes after skipping a song manually, when connected to my Car via bluetooth. I then need to turn the Volume of the car Up again or Press Play again. The Song time-stence runs just perfectly alon...

  • Regular
  • Hello, like many others i have the issue that my music mutes after skipping a song manually, when connected to my Car via bluetooth. I then need to turn the Volume of the car Up again or Press Play a...
  • Koerner1996
  • Regular
  • 2346 Views
  • 14 replies
  • 0 likes
  • Android
    bluetooth
    Car
    mute
    skip
  • 2346 Views
  • 14 replies
  • 0 likes

Superuser Contribution Playback of music speed slowed down

I have a problem with the play backusiof streaming music in spotify.A couple 9f weeks ago I noticed that the speed of the music noticeably slowed down as though it Is a record playing and the speed has slowed down. I have uninstalled and reinstalled ...

  • Visitor
  • I have a problem with the play backusiof streaming music in spotify.A couple 9f weeks ago I noticed that the speed of the music noticeably slowed down as though it  Is a record playing and the ...
  • yaelnaimwasdead
  • Visitor
  • 62437 Views
  • 20 replies
  • 9 likes
  • slow speed
  • 62437 Views
  • 20 replies
  • 9 likes

Solved!!Superuser Contribution no sound on the air pods pro 2 on wear os

after upgrading my galaxy watch 4 to wear os 5.0 the spotify app doesnt support playing sound to my air pods pro 2

  • Casual Listener
  • after upgrading my galaxy watch 4 to wear os 5.0 the spotify app doesnt support playing sound to my air pods pro 2
  • simonMDschu
  • Newbie
  • 317 Views
  • 5 replies
  • 0 likes
  • 317 Views
  • 5 replies
  • 0 likes