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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43132 Views
  • 66 replies
  • 25 likes
  • 43132 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878348 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878348 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26474 Views
  • 4 replies
  • 0 likes
  • 26474 Views
  • 4 replies
  • 0 likes

Superuser Contribution Not all buttons and menu items are accessible in 1280x720 resolution (android car radio unit)

PlanFree/PremiumCountryUSDeviceEonon car radio unit with 10 inch screen at 1280x720Operating SystemAndroid My Question or IssueI am unable to access all functions and menu options on my car radio unit. I believe this is due to the resolution of the s...

  • Regular
  • Plan Free/Premium Country US Device Eonon car radio unit with 10 inch screen at 1280x720 Operating System Android   My Question or Issue I am unable to access all functions and menu op...
  • FabianJRA
  • Newbie
  • 412 Views
  • 6 replies
  • 0 likes
  • 412 Views
  • 6 replies
  • 0 likes

Superuser Contribution App slows down in most categories

PlanPremiumCountrySwitzerlansDeviceGalaxy S21 UltraOperating SystemAndroid 14 In most of my interactions with the Spotify app, it takes 1-2 seconds to respond. This has only been the case since last week. I've cleared my cache and don't have battery ...

  • Visitor
  • Plan Premium Country Switzerlans Device Galaxy S21 Ultra Operating System Android 14   In most of my interactions with the Spotify app, it takes 1-2 seconds to respond. This has only be...
  • OscarDC
  • Moderator
  • 224 Views
  • 3 replies
  • 0 likes
  • 224 Views
  • 3 replies
  • 0 likes

Superuser Contribution Stop rewinding podcasts after notifications

So I listen to Spotify on my Galaxy s23 ultra. I like listening to podcasts. Every single time I get a notification the podcast rewinds for about 10 seconds. I don't mind the podcast being interrupted. But I feel like there should be a setting to tur...

  • Visitor
  • So I listen to Spotify on my Galaxy s23 ultra. I like listening to podcasts. Every single time I get a notification the podcast rewinds for about 10 seconds. I don't mind the podcast being interrupte...
  • Anth76
  • Casual Listener
  • 913 Views
  • 6 replies
  • 1 likes
  • 913 Views
  • 6 replies
  • 1 likes

Superuser Contribution To loud third party commercials in podcast

The third party commercials in the podcasts are far to loud in relation to the podcasts volume. If I lower the volume I cant hear the podcast. Is there a any way to fix this? I am using a android phone and listening with in ears. I have premium but I...

  • Visitor
  • The third party commercials in the podcasts are far to loud in relation to the podcasts volume. If I lower the volume I cant hear the podcast. Is there a any way to fix this? I am using a android pho...
  • Susan_GP
  • Moderator
  • 150 Views
  • 1 replies
  • 1 likes
  • 150 Views
  • 1 replies
  • 1 likes

Superuser Contribution Payment method not found

PlanFree/PremiumCountryEgyptDevice(iPhone 14)Operating System(iOS 18) My Question or IssueI can't find credits payment method

  • Newbie
  • Plan Free/Premium Country Egypt Device (iPhone 14) Operating System (iOS 18)   My Question or Issue I can't find credits payment method
  • Yordan
  • Moderator
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Music stops playing when I open another app

PlanPremiumCountryUSADevice(Pixel 3a)Operating System(Android 11) My Question or IssueI'm trying to figure out how to keep Spotify playing in the background when I open another app that wants access to my phone's audio.Specifically, when I view a vid...

  • Music Fan
  • Plan Premium Country USA Device (Pixel 3a) Operating System (Android 11)   My Question or Issue I'm trying to figure out how to keep Spotify playing in the background when I open anoth...
  • Honint
  • Newbie
  • 274902 Views
  • 38 replies
  • 5 likes
  • Android
    audio
    chrome
    Edge
    settings
    Spotify
  • 274902 Views
  • 38 replies
  • 5 likes

Superuser Contribution Shuffle keeps turning itself off

PlanPremiumCountryUSADeviceOnePlus N20Operating SystemAndroid 12 My Question or IssueWhenever I select a new song/playlist or connect to Bluetooth with the app open, shuffle turns itself off and I have to turn it back on manually. It also sometimes (...

  • Roadie
  • Plan Premium Country USA Device OnePlus N20 Operating System Android 12   My Question or Issue Whenever I select a new song/playlist or connect to Bluetooth with the app open, shuffle ...
  • Not applicable
  • 831 Views
  • 5 replies
  • 0 likes
  • 831 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution When I click on an album, it has songs in it that are not on the album.

I am on mobile and have premium, but whenever I click on an album I want to listen to, the songs are out of order and some songs are not even on the album

  • Casual Listener
  • I am on mobile and have premium, but whenever I click on an album I want to listen to, the songs are out of order and some songs are not even on the album
  • Ilovelendricklamar
  • Casual Listener
  • 215 Views
  • 4 replies
  • 0 likes
  • 215 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Sleep timer only works when not casting to another device?

PlanPremiumCountryCanadaDeviceSamsung TAB S7+Operating SystemAndroid My Question or Issuewhen I listen on the tablet, the sleep timer works. However, when I am listening on another device through Spotify connect, the sleep timer does not function. Th...

  • Music Fan
  • Plan Premium Country Canada Device Samsung TAB S7+ Operating System Android   My Question or Issue when I listen on the tablet, the sleep timer works. However, when I am listening on a...
  • Not applicable
  • 6986 Views
  • 5 replies
  • 6 likes
  • 6986 Views
  • 5 replies
  • 6 likes

Superuser Contribution Spotify offline mode

PlanPremium Country Australia DeviceSamsung Galaxy S24 Operating SystemAndroid My Question or IssueMy Spotify app continually says I am in offline mode and can't seem to find my internet connection (which is working fine on other devices) I've tried ...

  • Casual Listener
  • Plan Premium   Country  Australia   Device Samsung Galaxy S24   Operating System Android   My Question or Issue My Spotify app continually says I am in offline m...
  • Not applicable
  • 9930 Views
  • 11 replies
  • 3 likes
  • 9930 Views
  • 11 replies
  • 3 likes

Spotify stops playing every 2 minutes

About every 2 minutes, the track I am listening to stops playing. The app shows it as playing but no sound comes out and when I pause and press play, it jumps back to the place where the sound stops. The first time I can get it to play again by unloc...

  • Visitor
  • About every 2 minutes, the track I am listening to stops playing. The app shows it as playing but no sound comes out and when I pause and press play, it jumps back to the place where the sound stops....
  • pinguru
  • Casual Listener
  • 6800 Views
  • 2 replies
  • 0 likes
  • 6800 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify won't add a song to my local files playlist.

I'm attempting to add a song to my local files playlist. I have local files enabled, and using the mobile app on android. Only one song is in my local files playlist, but it's not the song I'm trying to add. The song I'm trying to add is a song mashu...

  • Casual Listener
  • I'm attempting to add a song to my local files playlist. I have local files enabled, and using the mobile app on android. Only one song is in my local files playlist, but it's not the song I'm trying...
  • ov3rl0rd_
  • Casual Listener
  • 1512 Views
  • 8 replies
  • 0 likes
  • 1512 Views
  • 8 replies
  • 0 likes

Superuser Contribution Can't select song

I have Premium and I can play songs on shuffle but if I'm in my liked songs I can't just select a song to play. It goes for most other Playlists as well.

  • Visitor
  • I have Premium and I can play songs on shuffle but if I'm in my liked songs I can't just select a song to play. It goes for most other Playlists as well.
  • AlejaR
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I see some lyrics any more?

Premium/NL/Android+Desktop Some lyrics have disappeared from Android and Desktop. For example, "I Go Hard, I go home" by "The Presets" is almost unintelligible without lyrics. I used to be able to get the lyrics on Spotify, now I can't. Yet they are ...

  • Music Fan
  • Premium/NL/Android+Desktop   Some lyrics have disappeared from Android and Desktop.   For example, "I Go Hard, I go home" by "The Presets" is almost unintelligible without lyrics. I use...
  • Not applicable
  • 30215 Views
  • 23 replies
  • 6 likes
  • 30215 Views
  • 23 replies
  • 6 likes

Solved!!Superuser Contribution Music doesn't start when connected to car

PlanPremiumCountryUSADeviceSamsung S10Operating SystemAndroid 12/One UI 4.0Spotify Version8.6.98.900 My Question or IssueSince updating to Android 12 (or coincidentally at the same time with a Spotify app update and not related to Android 12 update),...

Google-Play-Music-Adds-an-Option-to-Stop-Automatic-Playback-810x298_c
  • Music Fan
  • Plan Premium Country USA Device Samsung S10 Operating System Android 12/One UI 4.0 Spotify Version 8.6.98.900   My Question or Issue Since updating to Android 12 (or coincidentally a...
  • Commander_Jim_Raynor
  • Newbie
  • 16584 Views
  • 22 replies
  • 3 likes
  • 16584 Views
  • 22 replies
  • 3 likes

Superuser Contribution Music keeps pausing when I leave the screen.

Lately my Spotify music keeps pausing like it's buffering every time I leave the app (open on the background) it plays for a few seconds, skips a few times and then just stops until I go back into the app.

  • Visitor
  • Lately my Spotify music keeps pausing like it's buffering every time I leave the app (open on the background) it plays for a few seconds, skips a few times and then just stops until I go back into th...
  • Maria
  • Moderator
  • 3635 Views
  • 5 replies
  • 0 likes
  • 3635 Views
  • 5 replies
  • 0 likes

Superuser Contribution Smart shuffle makes sounds unplayable if there's no internet connection

PlanPremiumCountryGermanyDeviceSamsung SM-M315F/DSNOperating SystemAndroid 12 My Question or IssueIf you use smart shuffle in your favourite songlist (all sounds are downloaded) without an internet connection, all songs are unplayable or play with a ...

  • Visitor
  • Plan Premium Country Germany Device Samsung SM-M315F/DSN Operating System Android 12   My Question or Issue If you use smart shuffle in your favourite songlist (all sounds are download...
  • paul_sadofsky
  • Newbie
  • 568 Views
  • 2 replies
  • 2 likes
  • 568 Views
  • 2 replies
  • 2 likes