Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51093 Views
  • 66 replies
  • 25 likes
  • 51093 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881696 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881696 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27321 Views
  • 4 replies
  • 0 likes
  • 27321 Views
  • 4 replies
  • 0 likes

I can't download the premium version!

I can't download the premium version. Why? Server appear bloked!

  • Newbie
  • I can't download the premium version. Why? Server appear bloked!
  • Daniel
  • Community Legend
  • 3742 Views
  • 1 replies
  • 0 likes
  • Version premium
  • 3742 Views
  • 1 replies
  • 0 likes

Solved!! Can't open Spotify. Crash report

DescriptionPlease describe the problemWhen opening spotify, it crashes right away. What are the steps you took to get to the error/issue?1. Uninstalled2. Deleted files from sd card file folder3. Restarted phone/powered off for minutes.4. ReinstalledE...

  • Regular
  • Description Please describe the problem When opening spotify, it crashes right away.   What are the steps you took to get to the error/issue? 1. Uninstalled 2. Deleted file...
  • Daniel
  • Community Legend
  • 2366 Views
  • 5 replies
  • 0 likes
  • won't load
  • 2366 Views
  • 5 replies
  • 0 likes

"Album Only" songs

When I download a full album sometimes an extra song or two will show up in my music since it's a song that someone is supposed to get when they buy the full album in real life. The problem im having is though, these songs I want to listen to are hig...

  • Casual Listener
  • When I download a full album sometimes an extra song or two will show up in my music since it's a song that someone is supposed to get when they buy the full album in real life. The problem im having...
  • Daniel
  • Community Legend
  • 818 Views
  • 1 replies
  • 0 likes
  • 818 Views
  • 1 replies
  • 0 likes

Solved!! Reproducable playback errors on one album

I am getting continous and reproducable playback errors on one specific album ("Firestorm" (2004) from "Tvangeste"). Is this issue connected to my account in any way or is it a problem with the data stored on spotify? I have this problem on two diffe...

  • Casual Listener
  • I am getting continous and reproducable playback errors on one specific album ("Firestorm" (2004) from "Tvangeste"). Is this issue connected to my account in any way or is it a problem with the data ...
  • GNUaquin
  • Casual Listener
  • 551 Views
  • 5 replies
  • 0 likes
  • 551 Views
  • 5 replies
  • 0 likes

Samsung Galaxy S6 issues

I've had a quick look over the boards and can't find anything which is fixing my problem. Apologies if this HAS already been answered, I haven't found it if so.There's a few issues - No album artwork on the lockscreen.The lockscreen widget shows the ...

  • Casual Listener
  • I've had a quick look over the boards and can't find anything which is fixing my problem. Apologies if this HAS already been answered, I haven't found it if so. There's a few issues -   No ...
  • Daniel
  • Community Legend
  • 3934 Views
  • 1 replies
  • 1 likes
  • 3934 Views
  • 1 replies
  • 1 likes

No Internet Connection - Samsung Galaxy Tab S

I am connected to my WIFI and get a no internet connection error. I have checked the WIFI connection and the internet works for everything else. I have tried clearing the cache, deleting and re-installing spotify, rebooting, but nothing seems to work...

  • Newbie
  • I am connected to my WIFI and get a no internet connection error. I have checked the WIFI connection and the internet works for everything else. I have tried clearing the cache, deleting and re-insta...
  • Daniel
  • Community Legend
  • 1007 Views
  • 3 replies
  • 0 likes
  • 1007 Views
  • 3 replies
  • 0 likes

Unable to rewind or go back with song.

Before this last upgrade I was able to rewind or replay the song. Now the only option is to pause or go forward to the next song.

  • Casual Listener
  • Before this last upgrade I was able to rewind or replay the song. Now the only option is to pause or go forward to the next song.
  • Daniel
  • Community Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Why can't I find my play lists after I upgraded to premium membership!?

I upgraded to the premium subscription followed the directions in the help section and now my play lists are gone!! I really only had like one Playlist since I'm just getting started but it was 489 songs!! Please tell me I don't have to start over ag...

  • Casual Listener
  • I upgraded to the premium subscription followed the directions in the help section and now my play lists are gone!! I really only had like one Playlist since I'm just getting started but it was 489 s...
  • Daniel
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

[SOLVED] App locks and then reboots phone

Two days ago i decided to reinstall Spotify after trying out other services for a couple of months, but i found out that the latest version on the Play Store was hanging and then rebooting my phone (Alcatel 6033 with Android 4.1). At first i got it w...

  • Casual Listener
  • Two days ago i decided to reinstall Spotify after trying out other services for a couple of months, but i found out that the latest version on the Play Store was hanging and then rebooting my phone (...
  • 684 Views
  • 0 replies
  • 1 likes
  • 684 Views
  • 0 replies
  • 1 likes

7Gb Free space but don't download music offline - Android

Hi all! i have Frees pace bud don't download music offline (see the image in attachments). I have restarted the phone many time, but nothing. How i can download more music?In the phone i have 190 song for linstening offline, no more. Thanks in advanc...

  • Newbie
  • Hi all!   i have Frees pace bud don't download music offline  (see the image in attachments). I have restarted the phone many time, but nothing. How i can download more music? In the pho...
  • Daniel
  • Community Legend
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

Solved!! HTC One

Good Morning, Just a quick questions, are you able to get Spotify on the brand new HTC One? I am thinking about upgrading my phone and would hate to be with Spotify. Cheers!

  • Gig Goer
  • Good Morning,   Just a quick questions, are you able to get Spotify on the brand new HTC One?   I am thinking about upgrading my phone and would hate to be with Spotify.   Cheers!
  • Hinal1977
  • Casual Listener
  • 7756 Views
  • 22 replies
  • 0 likes
  • 7756 Views
  • 22 replies
  • 0 likes

Cannot connect

Since the last update (performed yesterday) the app does not play songs. There is a messagre "no internet connection", though the internet connection of my smartphone is up and working. Is there a problem?

  • Roadie
  • Since the last update (performed yesterday) the app does not play songs. There is a messagre "no internet connection", though the internet connection of my smartphone is up and working. Is there...
  • newnexo
  • Roadie
  • 969 Views
  • 7 replies
  • 0 likes
  • 969 Views
  • 7 replies
  • 0 likes

Saved albums on my PC do not match mobile

Randomly I only have some of my most recent saved albums showing up on my mobile account. The rest have seemed to disappear. Any solutions to get them to match up with my PC again?

  • Casual Listener
  • Randomly I only have some of my most recent saved albums showing up on my mobile account. The rest have seemed to disappear. Any solutions to get them to match up with my PC again?
  • Daniel
  • Community Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Galaxy S5 problem

Hi .Spotify on my s5 is really terrible .I can't seem to stream music nicely .It keeps stopping like YouTube buffering .I've never had this problem on my iPhone . it streams perfectly well on the iPhone .By the way ,I'm using my phones internal memor...

  • Casual Listener
  • Hi .Spotify on my s5 is really terrible .I can't seem to stream music nicely .It keeps stopping like YouTube buffering .I've never had this problem on my iPhone . it streams perfectly well on the iPh...
  • Daniel
  • Community Legend
  • 512 Views
  • 2 replies
  • 0 likes
  • 512 Views
  • 2 replies
  • 0 likes

Buzzing noise since the installation of Spotify on OnePlus One

I installed Spotify yesterday, because it comes free with my Fido plan, and I'm loving it. I have one problem. I get these random buzzing noises, and not just on Spotify, but everywhere, including YouTube videos, when I'm using speakers and headphone...

  • Newbie
  • I installed Spotify yesterday, because it comes free with my Fido plan, and I'm loving it. I have one problem. I get these random buzzing noises, and not just on Spotify, but everywhere, including Yo...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

I've run out of space!

I'm really happy with almost everything after purchasing spotify premium! I only have one problem... I have a massive ranging taste in music! i've reached the 3333 song limit and 9999 save limit is there anyway I can save more music? I have a 64gb mi...

  • Newbie
  • I'm really happy with almost everything after purchasing spotify premium! I only have one problem... I have a massive ranging taste in music! i've reached the 3333 song limit and 9999 save limit 😕 i...
  • MichaelJerzak
  • Composer
  • 2125 Views
  • 1 replies
  • 2 likes
  • 2125 Views
  • 1 replies
  • 2 likes

When unmark offline playlist the space on device is not released

When unmark an offline playlist the space on device is not released automatically. So, all the time i need to clear my entire list abd redownload all of them again ? In ios its not like this, why in android this happens ? please someine could teachs ...

  • Casual Listener
  • When unmark an offline playlist the space on device is not released automatically. So, all the time i need to clear my entire list abd redownload all of them again ? In ios its not like this, why in ...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Connect: PC <=> Onkyo OK, PC <=> Andoid Phone OK, Onkyo <=> Android Phone Not OK

I have a Problem with Spotify Connect when using my Android Phone (Version 2.9.0.890) and my Onkyo TX-NR535 (FW Version 1081-0110-0000).It works like a charm between my Onkyo and my PC (Version 1.0.6.80.g2a801a53) but not between the Onkyo and the Ph...

screenshot.png
  • Casual Listener
  • I have a Problem with Spotify Connect when using my Android Phone (Version 2.9.0.890) and my Onkyo TX-NR535 (FW Version 1081-0110-0000). It works like a charm between my Onkyo and my PC (Version 1.0...
  • narf
  • Casual Listener
  • 671 Views
  • 1 replies
  • 0 likes
  • 671 Views
  • 1 replies
  • 0 likes

How to add your own songs to Spotify my songs?

How do I do this because a few of my songs are missing. For example, No wood just trees by Reverend and the MakersThanks,Callum

  • Regular
  • How do I do this because a few of my songs are missing. For example, No wood just trees by Reverend and the Makers Thanks, Callum
  • Daniel
  • Community Legend
  • 732 Views
  • 4 replies
  • 0 likes
  • 732 Views
  • 4 replies
  • 0 likes

Sound is lowered

When i listen to music the volume sometimes is lowered. I have to pause the music and play again and the music return to the original volume.Samsung Galaxy S6. Spotify 2.9.0.890

  • Newbie
  • When i listen to music the volume sometimes is lowered. I have to pause the music and play again and the music return to the original volume. Samsung Galaxy S6. Spotify 2.9.0.890
  • Daniel
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes