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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47177 Views
  • 66 replies
  • 25 likes
  • 47177 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880042 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880042 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26869 Views
  • 4 replies
  • 0 likes
  • 26869 Views
  • 4 replies
  • 0 likes

Solved!! EQUALIZER

I love(d) the equalizer feature on my Samsung Galaxy phone, but I recently bought a new phone and the equalizer is not available on my new phone. The new phone is an LG LS-740. Spotify needs to add that phone to the list!

  • Regular
  • I love(d) the equalizer feature on my Samsung Galaxy phone, but I recently bought a new phone and the equalizer is not available on my new phone. The new phone is an LG LS-740. Spotify needs to add...
  • Daniel
  • Community Legend
  • 9817 Views
  • 6 replies
  • 0 likes
  • Android 4.4
    Equalizer
  • 9817 Views
  • 6 replies
  • 0 likes

Playlist is not becoming collaborative

I have tried to make it collaborative however ny friends cannot add any songs to that playlist.

  • Casual Listener
  • I have tried to make it collaborative however ny friends cannot add any songs to that playlist.
  • 323 Views
  • 0 replies
  • 1 likes
  • 323 Views
  • 0 replies
  • 1 likes

Playlist is not arranging the way I want it to

I am wanting to arrange my songs by title, it changes but then when I back out and come back in its the same it was before.

  • Casual Listener
  • I am wanting to arrange my songs by title, it changes but then when I back out and come back in its the same it was before.
  • 3slink
  • Casual Listener
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

spotify synchronisation mit android geht nicht

hallo leute, ich würde gerne meine musik-dateien auf meinem handy mit spotify synchronisieren. leider erscheint mein s3 mini nicht in der geräteliste von spotify, ich habe pc und handy mit demselben wlan netzwerk verbunden,mich an- und abgemeldet (mi...

  • Casual Listener
  • hallo leute, ich würde gerne meine musik-dateien auf meinem handy mit spotify synchronisieren. leider erscheint mein s3 mini nicht in der geräteliste von spotify, ich habe pc und handy mit demselben ...
  • vitelli
  • Casual Listener
  • 723 Views
  • 5 replies
  • 0 likes
  • 723 Views
  • 5 replies
  • 0 likes

Solved!! cancel my spotify's subscription.

Hello! Today i took a message from spotify and i learned that tomorrow is my last spotify free day , and i don't want to pay because i didn't know it when i downloaded this application. Also i want to delete my account of spotify. So, can anybody hel...

  • Regular
  • Hello! Today i took a message from spotify and i learned that tomorrow is my last spotify free day , and i don't want to pay because i didn't know it when i downloaded this application. Also i want t...
  • MattSuda
  • Spotify Star
  • 1542 Views
  • 29 replies
  • 0 likes
  • 1542 Views
  • 29 replies
  • 0 likes

Solved!! Songs pausing since Lollipop update

The solution for songs pausing, stuttering etc since the Android Lollipop upgrade on the forum has been to disable Nuplayer in Android in developer mode but unfortunately this hasn't worked for me. I'm on a slow broadband connection in a rural area s...

  • Casual Listener
  • The solution for songs pausing, stuttering etc since the Android Lollipop upgrade on the forum has been to disable Nuplayer in Android in developer mode but unfortunately this hasn't worked for me. I...
  • -WOKE-
  • Regular
  • 583 Views
  • 2 replies
  • 0 likes
  • 583 Views
  • 2 replies
  • 0 likes

Samsung Galaxy S5 App not working and driving me mad!!!

Hello, please can you help me. i recently upgraded my phone from an S4 to an S5, the app worked fine with S4 and i have the 2nd user under my ipad. I am using the ipad and S5 in the same location, wifi etc. The S5 continuously buffers even though the...

  • Newbie
  • Hello, please can you help me.    i recently upgraded my phone from an S4 to an S5, the app worked fine with S4 and i have the 2nd user under my ipad.  I am using the ipad and S5 in ...
  • sirvantez
  • Regular
  • 1566 Views
  • 2 replies
  • 0 likes
  • 1566 Views
  • 2 replies
  • 0 likes

offline albums constantly dissappearing

Hey all, I am using Spotify Premium on an Android phone, a Mac Airbock and a Windows Laptop at work. However, since the latest update all 'saved' albums and artists do not appear on the android phone anymore (Version 4.2.2). On the Mac and the Window...

  • Casual Listener
  • Hey all,   I am using Spotify Premium on an Android phone, a Mac Airbock and a Windows Laptop at work.   However, since the latest update all 'saved' albums and artists do not appear on...
  • pepepepeterson
  • Casual Listener
  • 990 Views
  • 6 replies
  • 0 likes
  • android 4.2.2
    fairphone
    offline availablity
    saved albums
    saved artists
  • 990 Views
  • 6 replies
  • 0 likes

Solved!! won't play music less on wifi

I have the free account it worked yesterday not on wifi I use it to play music riding to work but keeps saying no Internet available I have unlimited data n app says it doesn't use data soo what's going on

  • Casual Listener
  • I have the free account it worked yesterday not on wifi I use it to play music riding to work but keeps saying no Internet available I have unlimited data n app says it doesn't use data soo what's go...
  • bo0osted
  • Casual Listener
  • 4705 Views
  • 3 replies
  • 0 likes
  • 4705 Views
  • 3 replies
  • 0 likes

Solved!! Spotify will no longer run on my sony xperia z3 compac

Hi, Can anyone help. I have been using my sony xperia z3 compac to spotify for months. Now it simply will not open. I have tried unistalling the app and re installing via the play store. This does not work. Ideas??!!

  • Newbie
  • Hi, Can anyone help.  I have been using my sony xperia z3 compac to spotify for months.  Now it simply will not open.  I have tried unistalling the app and re installing via the p...
  • Daniel
  • Community Legend
  • 2109 Views
  • 1 replies
  • 0 likes
  • 2109 Views
  • 1 replies
  • 0 likes

Solved!! How do I report a problem?

I tried the 7 days of free premium and now it's ran out I have adverts but shuffle isn't on and it's playing songs it save never heard of, think I might just delete it. It's so annoying I haven't heard one of my songs on my play list yet it's all son...

  • Newbie
  • I tried the 7 days of free premium and now it's ran out I have adverts but shuffle isn't on and it's playing songs it save never heard of, think I might just delete it. It's so annoying I haven't hea...
  • Daniel
  • Community Legend
  • 4589 Views
  • 2 replies
  • 1 likes
  • 4589 Views
  • 2 replies
  • 1 likes

Spotify app can't make transition from wifi to mobile internet

Recently my app has had trouble smoothly transitioning from wifi to the (Android) phone's internet. The track stops playing almost as soon as the wifi connection is lost and needs a few tries before it starts playing again. It refuses to go back to p...

  • Casual Listener
  • Recently my app has had trouble smoothly transitioning from wifi to the (Android) phone's internet. The track stops playing almost as soon as the wifi connection is lost and needs a few tries before ...
  • Daniel
  • Community Legend
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes

Solved!! Streaming local files on my computer to my phone without downloading them

Hi all, Apologies if this has been asked, but I can't seem to get to the bottom of it. Is it possible to make it so you can stream local files on your computer to your mobile, without having to actually download them? I have a ton of music saved on m...

  • Newbie
  • Hi all,   Apologies if this has been asked, but I can't seem to get to the bottom of it. Is it possible to make it so you can stream local files on your computer to your mobile, without having...
  • MattSuda
  • Spotify Star
  • 471 Views
  • 1 replies
  • 0 likes
  • 471 Views
  • 1 replies
  • 0 likes

Sending a song to another user not working

For a few updates whenever I send a song to another user through the app it doesn't send properly. It looks as though it has sent but the other user never receives it and it does not show on the inbox tab on desktop. It works sending through the desk...

  • Newbie
  • For a few updates whenever I send a song to another user through the app it doesn't send properly. It looks as though it has sent but the other user never receives it and it does not show on the inbo...
  • 422 Views
  • 0 replies
  • 0 likes
  • 422 Views
  • 0 replies
  • 0 likes

Playlist has too many tracks for offline mode?

I have a playlist that just went over 3000 tracks and now when it syncs it says "Too many tracks selected for offline mode". Is there a limit?

  • Newbie
  • I have a playlist that just went over 3000 tracks and now when it syncs it says "Too many tracks selected for offline mode". Is there a limit?
  • Daniel
  • Community Legend
  • 8415 Views
  • 29 replies
  • 2 likes
  • 8415 Views
  • 29 replies
  • 2 likes

no connection/sketchy connection on WiFi.

Hi whilst playing on monile data has no issues, as soon as i connect to my home WiFi, Spotify won't play or load properly. All other apps are connecting with no issues. I currently have a Samsung S5 connected over TPGs NBN. Help please.

  • Newbie
  • Hi whilst playing on monile data has no issues, as soon as i connect to my home WiFi, Spotify won't play or load properly. All other apps are connecting with no issues. I currently have a Samsung S5 ...
  • Daniel
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Sd card storage for offline music

Help!!! I have tried everything in the community I could find but my offline music still goes to my device storage. I have a 32 gig Sd card and only 8 gig on my device (htcm8) but my music still goes to my internal storage. I even fully reset my phon...

  • Casual Listener
  • Help!!! I have tried everything in the community I could find but my offline music still goes to my device storage. I have a 32 gig Sd card and only 8 gig on my device (htcm8) but my music still goes...
  • Daniel
  • Community Legend
  • 9803 Views
  • 11 replies
  • 1 likes
  • 9803 Views
  • 11 replies
  • 1 likes

connection/offline issues on galaxy S5

I have a verizon galaxy S5, the last week or so the only feture that works on my spotify app is the radio, and even that cuts in and out, when i go to do a search or use any other fetures on the app it says im offline, does it when im both on wifi an...

  • Newbie
  • I have a verizon galaxy S5, the last week or so the only feture that works on my spotify app is the radio, and even that cuts in and out, when i go to do a search or use any other fetures on the app ...
  • Daniel
  • Community Legend
  • 2273 Views
  • 1 replies
  • 0 likes
  • 2273 Views
  • 1 replies
  • 0 likes

Pop Up crashes app

Hi! I had Spotify Premium for 3 months through a promotion. I'm using a Samsung S3. Since the promotion ended, I get a pop-up ad that tells me to get premium and when I click no, the song stops playing and I have to shut the app and re-open it. I NEV...

  • Newbie
  • Hi!  I had Spotify Premium for 3 months through a promotion.  I'm using a Samsung S3.  Since the promotion ended, I get a pop-up ad that tells me to get premium and when I click no, th...
  • Daniel
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Playing spotify in-car on a Samsung Galaxy S3

Hi, I hope someone can help. I have been a spotfiy user for quite a while and had it on my iPhone 3gs playing via an aux cable through my cars speaker system. However, when I plug the same cable in to my Galaxy S3 I am not hearing anything from my in...

  • Regular
  • Hi, I hope someone can help.   I have been a spotfiy user for quite a while and had it on my iPhone 3gs playing via an aux cable through my cars speaker system.   However, when I pl...
  • Phoenix8
  • Casual Listener
  • 3681 Views
  • 9 replies
  • 0 likes
  • 3681 Views
  • 9 replies
  • 0 likes