Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47174 Views
  • 66 replies
  • 25 likes
  • 47174 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880038 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880038 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26868 Views
  • 4 replies
  • 0 likes
  • 26868 Views
  • 4 replies
  • 0 likes

"waitin to download" issue

why is my music keep saying waitin to download when NOTHING is being downloaded..... HELP

  • Casual Listener
  • why is my music keep saying waitin to download when NOTHING is being downloaded.....     HELP
  • ToolboxT
  • Roadie
  • 369 Views
  • 3 replies
  • 0 likes
  • 369 Views
  • 3 replies
  • 0 likes

volume goes quiet then back to normal

Streaming and off line, volume goes up and down, with equaliser on or off....doing my head in

  • Visitor
  • Streaming and off line, volume goes up and down, with equaliser on or off....doing my head in
  • user-removed
  • Not applicable
  • 628 Views
  • 4 replies
  • 0 likes
  • 628 Views
  • 4 replies
  • 0 likes

Offline music in internal storage but cache is on SD

I've been trying to get my offline play lists to store on my SD card. I've done the clean install and checked the cache which is in the SD card but when I sync my offline tracks they are still going into the internal storage of the phone. My SD card ...

  • Casual Listener
  • I've been trying to get my offline play lists to store on my SD card. I've done the clean install and checked the cache which is in the SD card but when I sync my offline tracks they are still going ...
  • Daniel
  • Community Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

spotify premium

I have a spotify premium account and I moved from the Netherlands to Curaçao. Everything was working fine, till my phone crashed and I needed to reset it. Everything was back to basic. No I've downloaded spotify and installed it on my phone but when ...

  • Newbie
  • I have a spotify premium account and I moved from the Netherlands to Curaçao. Everything was working fine, till my phone crashed and I needed to reset it. Everything was back to basic. No I've downl...
  • Daniel
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Can't download offline playlist

I'm using a Droid Maxx, and any time I try to download my playlist so I can listen to it offline, it will download like 90% of it perfectly fine, and then it will just stop and delete all of it. I've tried redownloading it multiple times and it does ...

  • Newbie
  • I'm using a Droid Maxx, and any time I try to download my playlist so I can listen to it offline, it will download like 90% of it perfectly fine, and then it will just stop and delete all of it. I've...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

I am abroad and both my Android and Web player won't connect

Hi, I am a premium subscriber and have travelled abroad away from the UK at the moment - since then, both my Android app and Windows web player won't connect - sometimes it displays error code 114 (connection lost) or simply cannot connect. It does n...

  • Casual Listener
  • Hi,   I am a premium subscriber and have travelled abroad away from the UK at the moment - since then, both my Android app and Windows web player won't connect - sometimes it displays error ...
  • MattSuda
  • Spotify Star
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
  • 0 likes

Music player won't stay open in background

I am currently running android 5.0.1 on a nexus 5 (no root). Unlike Google Play Music services, the Spotify music player that used to continue running when I would switch the application has disappeared. The music still plays in the background, howev...

  • Newbie
  • I am currently running android 5.0.1 on a nexus 5 (no root). Unlike Google Play Music services, the Spotify music player that used to continue running when I would switch the application has disappea...
  • Daniel
  • Community Legend
  • 10091 Views
  • 1 replies
  • 2 likes
  • 10091 Views
  • 1 replies
  • 2 likes

Local files won't play

So, for the last week or so, my spotify (premium) has been stopping playing the songs I have. Since Spotify doesn't have the files on their end, my local files are downloaded to the playlist. After each song ends, it stops the playlist and won't cont...

  • Gig Goer
  • So, for the last week or so, my spotify (premium) has been stopping playing the songs I have. Since Spotify doesn't have the files on their end, my local files are downloaded to the playlist. After ...
  • Daniel
  • Community Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Solved!! App hang/restart

I'm having some issues with my android spotify app... especially on the radio function. More and more frequently, the app seems to time out, so the widget will not show what is playing, the app itself will black out, and is generally running slow. Do...

  • Roadie
  • I'm having some issues with my android spotify app... especially on the radio function. More and more frequently, the app seems to time out, so the widget will not show what is playing, the app itsel...
  • DannyFL
  • Roadie
  • 449 Views
  • 2 replies
  • 0 likes
  • 449 Views
  • 2 replies
  • 0 likes

Incorrect song, or no song, plays from search results containing local files

=== START OF TEMPLATE === Description Incorrect song, or no song, plays from search results containing local files. If a song is played, the played song is on a row offset by the number of local files returned at the top of the results. What are the ...

  • Regular
  • === START OF TEMPLATE ===   Description Incorrect song, or no song, plays from search results containing local files. If a song is played, the played song is on a row offset by the number ...
  • 542 Views
  • 0 replies
  • 0 likes
  • 542 Views
  • 0 replies
  • 0 likes

Solved!! Updated spotify but my music desapeared

I'm new and had almost 800 music and will be time consuming to download them all again, what should i do?

  • Casual Listener
  • I'm new and had almost 800 music and will be time consuming to download them all again, what should i do?
  • MattSuda
  • Spotify Star
  • 558 Views
  • 4 replies
  • 0 likes
  • 558 Views
  • 4 replies
  • 0 likes

Clean reinstall &SD card

I think I might have to do a clean reinstall of the spotify app on my samsung because, since downloading an album for offline use, it and some of my other albums have stopped playing properly in that at the end of one song, the next doesnt start up. ...

  • Community Legend
  • I think I might have to do a clean reinstall of the spotify app on my samsung because, since downloading an album for offline use, it and some of my other albums have stopped playing properly in that...
  • Daniel
  • Community Legend
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

App eating up tons of mobile data?

Just listened to 2 hours of streaming music and the app ate up 500mb of data??I'm on version 2.2.0.636. I'm connected with AT&T LTE network. It's set to "normal" quality and download over cell networks is disabled.At the ~96kbps that is supposed to b...

  • Regular
  • Just listened to 2 hours of streaming music and the app ate up 500mb of data?? I'm on version 2.2.0.636. I'm connected with AT&T LTE network. It's set to "normal" quality and download over ...
  • Daniel
  • Community Legend
  • 766 Views
  • 7 replies
  • 0 likes
  • 766 Views
  • 7 replies
  • 0 likes

HELP

I just signed up for the Spotify Student premium account and it has not gone through on my phone app.

  • Casual Listener
  • I just signed up for the Spotify Student premium account and it has not gone through on my phone app.
  • Daniel
  • Community Legend
  • 292 Views
  • 3 replies
  • 0 likes
  • 292 Views
  • 3 replies
  • 0 likes

Spotify closes automatically

Hi, My spotify closes automatically after a short while. It happens with my headset when i m not doing anything else or when i have it connected to an aux cable in the car so i can use it as music and as navigation. I have a LG G2. Can somebody tell ...

  • Casual Listener
  • Hi,   My spotify closes automatically after a short while. It happens with my headset when i m not doing anything else or when i have it connected to an aux cable in the car so i can use it ...
  • Daniel
  • Community Legend
  • 1343 Views
  • 1 replies
  • 0 likes
  • 1343 Views
  • 1 replies
  • 0 likes

How can I get Spotify to work with older android phones?

Hi! I have an older LG Optimus Dynamic phone. When I install Spotify and try to open it says that Spotify is incompatible with my version of Android and it won't open or run. Is there any workaround for this issue that will allow me to run Spotify on...

  • Newbie
  • Hi! I have an older LG Optimus Dynamic phone. When I install Spotify and try to open it says that Spotify is incompatible with my version of Android and it won't open or run. Is there any workarou...
  • Daniel
  • Community Legend
  • 4049 Views
  • 1 replies
  • 2 likes
  • 4049 Views
  • 1 replies
  • 2 likes

Solved!! SOS when I change of country Spotify doesn't let me sign in

I am from Argentina and everytime I go to another country Spotify automatically logs me out and doesn't let me sign in. It is the 3rd time that this happens to me. Here's what happened: I've trip from my country to Europe (London, Edinburgh and Franc...

  • Regular
  • I am from Argentina and everytime I go to another country Spotify automatically logs me out and doesn't let me sign in. It is the 3rd time that this happens to me. Here's what happened: I've trip fro...
  • Pete
  • Roadie
  • 934 Views
  • 6 replies
  • 0 likes
  • 934 Views
  • 6 replies
  • 0 likes

Kein Ton im offline-modus bei manchen Liedern

hey, wenn ich bei Spotify Alben herunterladen lassen möchte, lädt es komplette Alben manchmal innerhalb einer Sekunde herunter und speichert diese als "verfügbar im offline-modus". Bin ich jetzt aber im offline-modus, laufen die Lieder einfach ohne T...

  • Casual Listener
  • hey, wenn ich bei Spotify Alben herunterladen lassen möchte, lädt es komplette Alben manchmal innerhalb einer Sekunde herunter und speichert diese als "verfügbar im offline-modus". Bin ich jetzt ab...
  • hellspeace_
  • Casual Listener
  • 615 Views
  • 2 replies
  • 0 likes
  • 615 Views
  • 2 replies
  • 0 likes

spotify linking tracks when synced

Hi When i sync my playlists to my android phone local files get linked to the spotify database. I dont want my local files linked. Can this be turned off anyway? As itis screwing up my last.fm scrobbles.

  • Roadie
  • Hi   When i sync my playlists to my android phone local files get linked to the spotify database. I dont want my local files linked. Can this be turned off anyway? As itis screwing up my las...
  • Asteroid_Alan
  • Roadie
  • 362 Views
  • 2 replies
  • 0 likes
  • 362 Views
  • 2 replies
  • 0 likes

Chat messages not showing on android device

So i'm having problems with the messaging on Spotify, on my computer I have no problem to show the conversation and send texts and share music, but on my android phone (Samsung Galaxy S5), the inbox is empty, please let me know if you have an answer ...

  • Casual Listener
  • So i'm having problems with the messaging on Spotify, on my computer I have no problem to show the conversation and send texts and share music, but on my android phone (Samsung Galaxy S5), the inbox ...
  • MattSuda
  • Spotify Star
  • 852 Views
  • 1 replies
  • 1 likes
  • Android
    Chat
    Messaging
  • 852 Views
  • 1 replies
  • 1 likes